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Park Place Lexus Grapevine
Grapevine, TX
2,303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,303 reviews
December 21, 2016
Disappointed with Lack of Interest to sell a car We visited this evening around 715pm. No one was there to help us. My husband went to Mike Smith and asked if anyone can help us as we were looking f We visited this evening around 715pm. No one was there to help us. My husband went to Mike Smith and asked if anyone can help us as we were looking for a 2017 RX250 for my dad and an ES for myself. He did not help, said we are closing in 20 min come tomorrow. Spoke to Tom, told him feeling like we are being kicked out. Asked to speak to director Charles, and he too did not seem he was interested in making a sale, forget 2. Oh by the way, we had already purchased a GX class vehicle from them in the past! Never again will I recommend them. Only person who seemed like he cared was Tom, manager of ecommerce. More
by Mrstriv
Employees Worked With
Charles--Director of New car sales, Mike Smith
Helpful December 20, 2016
Professionalism I just purchased my 5th RX 350, a 2016 model, from Casey. He has made the process of looking for the 'Right' SUV for my wife an experience I do not dr I just purchased my 5th RX 350, a 2016 model, from Casey. He has made the process of looking for the 'Right' SUV for my wife an experience I do not dread, as I have in the past with other dealers. What Casey brings is a professional attitude to help his customers. I would not think of going anywhere but Park Place in Grapevine for my Lexus needs. Also their service department goes out of their way to make your experience with him first class. More
by fastwill
Employees Worked With
Casey Case
December 14, 2016
Excellent financial advisor I want to say a special thank you to Paul Garner. Paul was very helpful in explaining all my documents to me. The customer service was outstanding and I want to say a special thank you to Paul Garner. Paul was very helpful in explaining all my documents to me. The customer service was outstanding and I'm glad that I made the right choice to come to this dealership. More
by ScorpioQueen
Employees Worked With
Paul Garner
December 13, 2016
Best Purchase Experience Ever! Greatest purchase experience ever! Ezell Williamson is awesome! Ezell was very friendly and made sure my needs were met and every question was answere Greatest purchase experience ever! Ezell Williamson is awesome! Ezell was very friendly and made sure my needs were met and every question was answered. Awesome! More
by Maemsinger
Employees Worked With
Ezell Williamson
December 12, 2016
Rob took great care of us. This is our fifth Lexus from Park Place in Grapevine. We've bought both new and used and have never had problems with any of our cars. Customer se This is our fifth Lexus from Park Place in Grapevine. We've bought both new and used and have never had problems with any of our cars. Customer service is excellent. Rob did an awesome job taking care of us. He spent a lot of time going over all the new features, making sure I knew how to take advantage of everything the car offers. Thanks, Rob! More
by Heidinichols
Employees Worked With
Rob Herring
December 12, 2016
This is my 3rd or 4th Lexus from Park Place.They are the bes This is my second time to have Josh as My sales person. I trust him implicitly. My husband was recently deceased. Josh was so understanding, and trea This is my second time to have Josh as My sales person. I trust him implicitly. My husband was recently deceased. Josh was so understanding, and treated me with warmth and respect. I will always be a Josh and Park Place customer. More
by Nana
Employees Worked With
Josh Patel
December 09, 2016
Lexus Loyalty This is my 2nd Lexus I've purchased because of my encounter with Ezell (EZ). When I first met him in 2014, I did not want any type of Lexus and told h This is my 2nd Lexus I've purchased because of my encounter with Ezell (EZ). When I first met him in 2014, I did not want any type of Lexus and told him that there was no way he could make me a Lexus fan or owner. I am now a repeat customer and the proud owner of a 2017 RX 350 Sport because of the professionalism, kindness, and savviness of EZ. Thanks a 1,00,000 EZ, you found the perfect car with the perfect color combination for your perfect customer. :) My sister is now in the market for buying a car and of course I told her to contact EZ because he would take care of her car needs as he is the BEST in the business. ~ Jackie More
by J Gill
Employees Worked With
Ezell Williamson
December 08, 2016
Beware I have purchased multiple vehicles from Park Place never with a issue. This time I came to purchase a car from Shane W in used cars. I drove 45 min fo I have purchased multiple vehicles from Park Place never with a issue. This time I came to purchase a car from Shane W in used cars. I drove 45 min for the vehicle (Certified RX350) When I got there it had a $1000 worth of paint damage and he said sorry nothing he could do to fix it he said nothing of the damage before I drove out there. He went to speak with a manager and came back and he acted like he was doing me a favor by getting me a similar vehicle at the same price. He did all the paperwork and I was ready to sign I asked to see the car fax and it has been in a accident (He tried to slide it past me) He was extremely arrogant and flat out told me the deal would not make or break him WOW very very uncharacteristic of Park Place. Unbelievable Not what you would expect from a Used Car Salesman from Park Place. I went to Sewell Lexus later that afternoon to make my purchase. More
by Grant1
Employees Worked With
Shane Welter
December 07, 2016
fabulous experience Purchasing a car through Craig at the dealership was such a pleasant experience, and the followup service has been of such quality, that it has change Purchasing a car through Craig at the dealership was such a pleasant experience, and the followup service has been of such quality, that it has changed my mind about it being something of a'snob-brand. Bottom line, they sell great cars and they offer fabulous service. More
by driver
Employees Worked With
Craig Williams
December 06, 2016
First Lexus Park Place has excellent reviews for a reason. They get customer service! They demonstrate it from the moment you walk in, and continue throughout yo Park Place has excellent reviews for a reason. They get customer service! They demonstrate it from the moment you walk in, and continue throughout your visit. Scheduled online appointment for test drive with Ned Fardeecey. Ned spent an incredible amount of time with me on a Friday evening. Knowledgeable, helpful, and patient with all my questions. That is what car buying should be about. Is why I needed to look no further for my new vehicle. Have been back for a few things like plates and interior protection application. Equally impressed. Everyone is focused on each customer that walks in the door and to follow up making sure you, the customer, are satisfied! Wow! Thanks Park Place, and thank you Ned!! Simply awesome experience. More
by Fowlkes6029
Employees Worked With
Ned Fardeecey, Tom Miles
