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Park Place Lexus Grapevine
Grapevine, TX
2,304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,304 reviews
December 06, 2016
First Lexus Park Place has excellent reviews for a reason. They get customer service! They demonstrate it from the moment you walk in, and continue throughout yo Park Place has excellent reviews for a reason. They get customer service! They demonstrate it from the moment you walk in, and continue throughout your visit. Scheduled online appointment for test drive with Ned Fardeecey. Ned spent an incredible amount of time with me on a Friday evening. Knowledgeable, helpful, and patient with all my questions. That is what car buying should be about. Is why I needed to look no further for my new vehicle. Have been back for a few things like plates and interior protection application. Equally impressed. Everyone is focused on each customer that walks in the door and to follow up making sure you, the customer, are satisfied! Wow! Thanks Park Place, and thank you Ned!! Simply awesome experience. More
by Fowlkes6029
Employees Worked With
Ned Fardeecey, Tom Miles
Helpful December 05, 2016
Lexus Experience The sales person Josue was very professional and he made for an amazing experience. He continues to stay engaged with our needs and continues to assi The sales person Josue was very professional and he made for an amazing experience. He continues to stay engaged with our needs and continues to assist us even after the sale. More
by smfowler26
Employees Worked With
Josue Escoto
December 04, 2016
Purchasing expiernce Jay was friendly as well as knowledgeable. He spent time talking with me sharing all aspects of purchasing, to make the right decision for me. I lov Jay was friendly as well as knowledgeable. He spent time talking with me sharing all aspects of purchasing, to make the right decision for me. I love my new car, and I appreciate the can-do helpful attitude when I go there for service, or a car wash. I am very important there! And you could be too! More
by Dana94
Employees Worked With
Jay Akingbolagun
December 01, 2016
Excellent Customer Service - Thank you Josh Park Place Lexus Grapevine has excellent customer service through out the dealership! They made me feel welcome the moment I stepped out my vehicle. Park Place Lexus Grapevine has excellent customer service through out the dealership! They made me feel welcome the moment I stepped out my vehicle. I'm extremely pleased with my salesman, Josh Elam! He went above and beyond for my first Lexus purchase and I haven't stopped smiling since I drove away! Thank you all for exceeding my expectations! I highly recommend Park Place Lexus Grapevine! More
by JKP
Employees Worked With
Josh Elam
November 30, 2016
Great! My experience with Elliot McCray was simply great! Excellent customer service. I don't believe I could have asked for better service. Elliot took t My experience with Elliot McCray was simply great! Excellent customer service. I don't believe I could have asked for better service. Elliot took the term ' great customer service' to a new height More
by wingard
Employees Worked With
Elliot McCray
November 29, 2016
Awesome experience Michael Moore is the best. No hardsell, he just listened to our needs, asked the right questions and showed us the right car. The most relaxed buying Michael Moore is the best. No hardsell, he just listened to our needs, asked the right questions and showed us the right car. The most relaxed buying experience I have ever had. More
by Taffi S
Employees Worked With
Michael Moore
November 28, 2016
Purchase of L-Certified Lexus Our experience while purchasing an L-Certified Lexus could not have been better. Josue Escoto was easy to work with and understood our needs and want Our experience while purchasing an L-Certified Lexus could not have been better. Josue Escoto was easy to work with and understood our needs and wants. Need to say, the vehicle is exactly as expected and was well priced. I would highly recommend the not only the dealership but Josue as well. More
by Marvin Faulkenburry
Employees Worked With
Josue Escoto
November 28, 2016
I bought a used Lexus from Craig Williams Craig made the process so easy. I told him what I was looking for and he had the perfect car for me within a day. When I arrived, the car was ready. Craig made the process so easy. I told him what I was looking for and he had the perfect car for me within a day. When I arrived, the car was ready. I took it for a drive, loved it, and went in to finalize the deal. All of the paperwork was in order, organized, and clearly understandable. Craig was knowledgeable and very considerate as I asked my million questions. It was the most enjoyable car buying experience I've ever had! More
by Virginia
Employees Worked With
Craig Williams
November 18, 2016
Excellent to work with Rob Herring was great to work with. He was helpful and went out of his way to make this happen when I got stuck in an emergency at work. Overall g Rob Herring was great to work with. He was helpful and went out of his way to make this happen when I got stuck in an emergency at work. Overall great car buying experience! More
by Debi
Employees Worked With
Rob Herring
November 11, 2016
Average to poor review of service Austin called to try to get me to I guess change my poor review of service and ended up badgering, belittling, and demeaning my opinion even going to Austin called to try to get me to I guess change my poor review of service and ended up badgering, belittling, and demeaning my opinion even going to the extent of encouraging me to go elsewhere! He called me!! I had concerns and all of a sudden on a friday evening he has ruined my day with his words. He stated Tyler is the face of the service department for me and he was sorry he didn't do his job--WRONG Austin--Tyler is awesome it's Austin that is the voice of the service department and I don't know if you have noticed but It's the free world and I can have my opinion that your service department seems to always want to do add ons and now I find out it can't be trusted to do the service the car is brought in for because it wasn't done at the 15,000 service but I thought it was and now at the 20,000 service you want to do it all! Disappointing--to say the least, upsetting--absolutely, uncalled for behavior--most definitely! Last I checked I was the customer that has bought 3 cars at Park Place Lexus in Grapevine. More
by DC
Employees Worked With
Austin Gomez, Tyler
