Back

Parkway Ford Lincoln - Service Center

Dover, OH

4.1
986 Reviews

986 Reviews of Parkway Ford Lincoln - Service Center

Sort by
May 23, 2024

Over charged, under delivered. Brought in oil and filter because they never have, ended up paying full price. Been going there for years now my car leaks oil, they want me to buy More

by mgpatrick81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
May 23, 2024 -

Parkway Ford Lincoln responded

Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please let us know if you would like to speak with the service manager and I can have him reach out to you.

May 22, 2024

Did not fix problem. Picked up car at 5:00 summer hours close at 5:00. Normal hours were close at 6:00. Wasn't informed. Got in and radio software still jumps channels. More

by ryann3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Sunderlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Parkway Ford Lincoln responded

We're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (330) 343-6681 so we can work towards a resolution.

May 18, 2024

Great service , as always! Service was performed in a timely fashion and I was out of there in no time! More

by craign1972
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

May 16, 2024

Great service. A little slow but overall good. I believe I came at lunch time and that may be the reason for the longer than usual wait. More

by cj0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Parkway Ford Lincoln responded

Thank you for working with our team. Also, thank you for taking the time to give us your feedback and review. We appreciate your business and hope you have a great day!

May 15, 2024

Would of been nice to have a courtesy vehicle. . had my truck Fri-Mon..next time More

by jfroman001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Crone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Parkway Ford Lincoln responded

Thank you for letting us know about your recent visit. Thank you again for taking the time to let us know how we can improve. Thanks again for your business and we will work harder to keep it.

May 14, 2024

My time at your shop The other day was just fine. I was in and out in the time they said it would be with no problems at all and told me that couple things I needed on my car to take care of which I’ More

by MAGGIEE405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

May 13, 2024

Trevor and his team always deliver exceptional service! Would absolutely recommend using Parkway Ford Lincoln now that Trevor is at the helm. More

by GILLANDBODYSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

May 12, 2024

I arrived before the garage was open and it still took two and a half hours for an oil change only. Should change the name to slow lane. More

by chadourant9876
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Sunderlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I have sent this over to management.

May 10, 2024

Had scheduled a warranty recall repair for two weeks. Yet the part wasn’t ordered till the day of repair. Took 3 days to complete the repairs. More

by DUANEHERSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Parkway Ford Lincoln responded

Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please let us know if you would like to speak with the general manager and I can have him reach out to you.

May 10, 2024

was very pleased with my visit helpful not a long wait and good communication via text More

by weeniedog840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy I believe
May 10, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

1
...