Patriot Subaru

UPDATE: Since posting this review I have heard from the management team at Patriot Subaru who have apologized for the delay and assure me they are willing to work towards a reasonable solution, which is en management team at Patriot Subaru who have apologized for the delay and assure me they are willing to work towards a reasonable solution, which is encouraging. I will amend this to reflect any further update. -- I leased from Patriot Subaru in Saco earlier this year, and while the staff were kind during my interactions in person, my main concerns involve their silence when notified about serious safety defects and misleading information about the vehicle’s features. Before signing, I was given information about the vehicle’s features that I later found to be inaccurate and misleading. It felt like incorrect facts were presented to persuade me into leasing the car, which has caused significant frustration and inconvenience. More importantly, however, the parking assist and driver-assist safety features are dangerously unreliable. The parking assist has nearly caused multiple collisions with parked cars - and usually does so at speed. Some might say "just don't use it" (and I don't because it doesn't work) but shouldn't it be safe and usable if they are advertising it as a feature? What's more concerning, however, is that the driver-assist system frequently and abruptly stops the vehicle in the middle of the road without warning. These serious safety defects have put me at real risk on numerous occasions, and when I reached out to the team from Patriot Subaru with my concerns they never responded. Throughout this process, I’ve done everything I can to be reasonable and patient before writing a review. I brought my concerns to the dealership in person, reached out to management in writing, and contacted Subaru’s Customer Advocacy Center. I even returned to the dealership for help using the car, only to be told things like "wait for warmer weather" and watched as a product specialist Googled how to use basic features. Despite these efforts and my generally positive experiences with the staff in person, I have not received a single response to these concerns after weeks of waiting and trying to give the team the benefit of the doubt. I’ve since learned from a former employee that the staff (during their tenure, at least) were aware of the model's issues and would even joke about how bad the parking assist feature was—while still doing whatever it took to get the car off the lot. Obviously, this is something I've learned secondhand, however it serves to validate the unsettling feeling I have about this car. Of course, many people report having great experiences here and I'm sure they have. The team is friendly. What’s most upsetting is that once something goes wrong, the dealership’s priority is not your safety—it’s protecting themselves. You will not hear back. You will be left to figure it out on your own. I thought Subaru was better than this. I can only speak to my experience, but I would caution anyone to seriously consider the risks if something goes wrong with your car. I do not recommend leasing from Patriot Subaru, unless they begin to take steps to improve transparency, safety, and customer support moving forward. I am still open to hearing back from the team and finding an amicable, fair and reasonable solution and I genuinely hope this happens. More

They say that there is no such thing as a coincidence. So it surely cannot be one that the Subaru dealer who I have referred quite a few friends (including one a few months ago; my review below is from th So it surely cannot be one that the Subaru dealer who I have referred quite a few friends (including one a few months ago; my review below is from that experience) too—yes, Patriot Subaru—is the same dealership (owner) who is about to open Maine’s first Acura dealership, in Scarborough. So imagine my excitement that I happen to purchase an Acura automobile while traveling in the tri-state of NY/NJ/CT and will have it serviced in Maine. By….the best in the business. Thank you Patriot! More

Not only is this the best Subaru dealership in the North East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is incredible. I can't say enough good things about this dealership. More

Jackie Parker in the Service Department is incredible. She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy More

Patriot Subaru in Saco, Maine had an ad for a White 2024 Outback on their website, today, March 20, 2024. I called to ask if it was available for a test drive. A sales rep, Josh, told me that he was having Outback on their website, today, March 20, 2024. I called to ask if it was available for a test drive. A sales rep, Josh, told me that he was having trouble finding the car in their system. Then said it had been ordered and was not available, but that they had other Outbacks that were a similar price. When I asked if another car listed at $40K could be the same price as the "unavailable" car, I was told that it could, but it depended on how nice I sounded on the phone. I stopped and said, wait, how NICE I sounded? He said yeah. I paused and said great, thanks very much and hung up on him. Ask yourself, if I was a man, would he have had this same attitude with me? Patriot Subaru of Saco, Maine lost a long time customer and a new sale because of what happened here. More

Patriot Subaru staff were all extremely knowledgeable, courteous, and timely. Holly Pritchard was our sales representative and showed us exactly what we were asking for, negotiated a great trade-in price courteous, and timely. Holly Pritchard was our sales representative and showed us exactly what we were asking for, negotiated a great trade-in price for my previous vehicle, and called periodically after my purchase to check in and make sure that everything was going well. She always made herself available to ask and answer any questions to help me negotiate all the new technology of vehicles . Special thank youHolly Pritchard and I highly recommend her services ✨✨✨✨✨ More

I am thrilled to be providing a positive review of Sara, one of the sales associates at Patriot Subaru. We recently purchased a 2nd new car from her, a 2024 Subaru and I cannot express how impressed I am w one of the sales associates at Patriot Subaru. We recently purchased a 2nd new car from her, a 2024 Subaru and I cannot express how impressed I am with her service. Sara's dedication, professionalism, and expertise made this entire car buying process easy and stress-free. She and Cullen provided us with all of the necessary information, answered all questions, and gave us detailed explanations on the car's features and functionalities with great patience. During the test drive, Sara shared her knowledge and made helpful recommendations, which enabled us to make an informed decision that met our needs and preferences. Moreover, her exceptional customer service skills did not just stop there but continued even after the sale was made. She has been following up to see how the vehicle is performing and whether there were any issues or concerns that we needed help with, which demonstrates Patriot Subaru's commitment to customer satisfaction. She has gone above and beyond in assisting my Father getting his Apple iPhone provisioned with the Starlink app, and even assisting with the clunky password reset process with Apple. All in all, I would like to wholeheartedly recommend Sara and Patriot Subaru to anyone who is interested in purchasing a vehicle. Our awesome car buying experience is a testament to the dealership's reputation for delivering exceptional service, and it will continue to make Patriot Subaru the go-to place for all our vehicle needs. More