Patty Peck Honda

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: CLARENCE AND BOB

My Review of Patty Peck Honda:
This dealship needs to concentrate on some customer service! I have had my honda for over 10 years and was misled and then "ripped off" on repairs. When I tried to talk to a saleman about purchasing a new car, or used car he was more intereted in telling me what a great sales person he was, than selling a car. I was offered a "whopping $500 discount off a new car and $500 in trade. Times are tough for everyone, but I can find a better deal elsewhere. Selling a car is not just about the sale, it is about the service after the sale too.

I have always had good experiences with Honda dealerships until now. After living in several different states, and meeting other dealers, this one is the worst.

UPDATE 11/4/09 AFTER CONVERSATIONS WITH THE GENERAL MANAGER, OUR OPINION OF PATTY PECK HAS CHANGED. BOB ASKED US TO ALLOW HIM TO ADDRESS OUR CONCERNS AND HE HAS MADE A VERY POSITIVE EFFORT TO RETIFY OUR EXPERIENCE. THEY OFFERED TO CORRECT OUR SERVICE ISSUES TO THE POINT OF DOING WHAT WE THOUGHT THEY WERE GOING TO DO TO BEGIN WITH. HE HAS ALSO WORKED WITH US ON THE PRICING AND TRADE IN VALUE OF MY DAUGHTERS CAR, BRINGING THINGS MUCH MORE INTO LINE WITH WHAT I EXPECTED. MY DAUGHTER IS NOW TRYING TO DECIDE IF SHE SHOULD CONTINUE WITH THE REPAIRS OR MAKE THE TRADE.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ted Buck

My Review of Patty Peck Honda:
I was in the market to purchase a new car for my mother. She wanted something economical, yet attractive. Sometimes, you don't find those two together! She decided on a Civic and I began my search. I checked with several dealerships--most responded, some didn't. I purchased a Honda Accord in 1993 from Patty Peck Honda, so I was glad to receive a friendly response from Patty Peck. I contacted Ted Buck and we began the process of what would prove to be an easy, friendly and great deal on the Civic she wanted. Ted found the exact car she wanted and had it delivered to Patty Peck. When we arrived, he covered all of the information in detail and with great knowledge of the product. Never once did he seem hurried, uninterested or condescending like so many other salesmen at other dealerships tend to be. Since the purchase, Ted has been in contact on several occasions to make certain she is happy with the car and to see if she has any questions. As for the dealership itself, Patty Peck Honda is clean, inviting and all of the employees at Patty Peck were extremely friendly and professional. They all seemed interested in making certain my mother was comfortable not only with the new car, but with knowing that each of them would be readily available to make sure her "Honda" experience is a good one for years to come. Thanks to Patty Peck Honda and Thanks to Ted Buck.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Clyde McCearley

My Review of Patty Peck Honda:
Since we live in Greenville, MS and our Honda dealership is permenantly closed, we went in search of our new Honda in Madison, MS. We got a late start to the rainy day on which we decided to test drive a Pilot at Patty Peck. The entire staff at Patty Peck was all smiles and welcoming. They were very accomadating and ready to make sure we were happy with the purchase at every stage of the process. They invited us back to get the vehicle cleaned up since it was raining that evening. Two weekends ago, we were able to finally make it back down that way, and again, it was a complete customer satisfaction garanteed visit. We really appreciate what a wonderful job they did to make this process smooth for us. Clyde is a great sales consultant and represents Honda very well. He is proud of the Honda product and of his home base dealership. He made sure to answer any questions about the vehicle and has followed up with us. He is just a great all around guy that we had a lot of fun visiting with. Our two boys are asking when we are going to see Mr. Clyde again! Thank you for the wonderful service. And we love the Honda Pilot!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ted Buck

My Review of Patty Peck Honda:
My husband and I really enjoyed our experience at Patty Peck. Ted Buck was our salesman and he was great. We told him when we arrived that we were a little pressed for time and we really didn't think we would have enough time to find a car and do all the paper work but Ted got us in and out of there in only a few hours and didn't miss a beat. Most importantly we left happy. We love our new Honda and we would definately recommend Patty Peck to our friends and family. Everyone at Patty Peck was very friendly. Patty Peck also had a much better selection of vehicles than the other Honda dealerships in our area. This was by far the best car buying experience my husband and I have ever had.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Hawkins

My Review of Patty Peck Honda:
Steve Hawkins was extremely professional. You could not have asked for a better salesman/representative for Patty Peck Honda. His personality, knowing his job and going the extra mile to make sure you are well taken care of. This makes a BIG difference when buying a car or referring a friend. I would highly recommend Steve to my friends or anyone who's looking for a great car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Hawkins

My Review of Patty Peck Honda:
I sent emails to 5 different Honda dealers outlining my wish to purchase a Honda Element. Steven Hawkins was the only person who responded and subsequently I made my purchase through him at Patty Peck Honda in Ridgeland, MS. I was treated courteously and professionally and quoted a fair price. I will certainly recommend this dealership to others and will buy from them again in the future.
Sincerely,
R.Wayne Smith, MD

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Patton,Jerry

My Review of Patty Peck Honda:
This was the most pleasant experience I have ever had purchasing a car! My salesman, Mike Patton, went above and beyond to make sure I was accomidated and still calls and checks to make sure everything is going ok with my car. When I had to utilize the service department it was a breeze. I have NEVER dealt with such a compitent and friendly service department! I would HIGHLY recommend the Patty Peck experience to anyone!
Lynn Harris
2009 Honda Accord EX-L

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Donavan Bassett

My Review of Patty Peck Honda:
I am very pleased with the customer service that I received from Patty Peck Honda. I recently purchased a New Accord from the dealership. Donavan Bassett was my salesman, Donavan was very upbeat, professional, friendly as well as patient. Everything that you would want in a salesman. He did not pressure me at all to make a purchase. He allowed me to take my time and browse the inventory so that I would be satisfied. Everybody that I came into contact with that day was "very" polite and friendly but I would personally like to thank Mr. Bassett for everything!!! I would recommend this dealership as well as the salesman, Donavan Bassett to EVERYONE!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Donavan Bassett

My Review of Patty Peck Honda:
The reason why I gave the rating I did was because, this is the best experience overall I have ever had when shopping for and purchasing a vehicle. From the time I walked in the door, until the time I drove off the lot, it was awesome! I want to say a special THANK YOU TO DONAVAN BASSETT for not giving up on me when it looked like things would not work out. He kept working as hard as anyone I know to make things happen so I could have the vehicle I love most.

Thanks for everything!!

Sincerely,


Tina Thomas --Jackson, MS

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Donavan, and Avery

My Review of Patty Peck Honda:
I was extremly surprised at the timeliness of the experience, my only reason for not giving all "5" was that i never was given a copy of my sales contract. I intend on returning to the dealership this week to get a copy. The salesman was focused, attentive, and flexible. The finance manager was polite and the entire process happened so quickly, pressure free that it seemed unreal. I have made several car purchaes in the past and they seem to drag out, on and on with pointless waiting, and being forced into vehicles out of my price rage. This was not the case.

Share on Facebook

Was this review helpful to you? Yes | No