About Us
Copyright 2016 DR Media Holdings, LLC
Search
Back

Patty Peck Honda - Service Center

2.9

22 Lifetime Service Reviews

555 Sunnybrook Rd, Ridgeland, Mississippi 39157

22 Reviews of Patty Peck Honda - Service Center

Sort by Write a review
July 27, 2016

"Doug in service department has a bad attitude"

- Latoya Bell

Sales are awesome problem comes in after the sale with the service department I have a 2013 Honda Accord brought it in Saturday the 23rd 4 battery check and oil change Doug came in and told me I needed something else done I told him I did not have the money in the small space in the waiting area of the service department in front of all those people he turns around and says good thing it's just your battery you wouldn't have money to pay for nothing else I felt insulted embarrassed and felt like showing my butt that day but I kept my composure and told him I did not come in for that today there was no reason to embarrass me in front of all the clients it's not his business what I have money to pay for although I am from Jackson I will wait to come through the week or wait until I go to Meridian to Rick Justice Honda to get my car serviced someone really needs to talk to him a bad attitude is unacceptable and makes the company lose customers this was an awful day for me I receive good sales department service no complaints there just do it in service department everyone else was nice Patty Peck you have One Bad Apple in service department. I've been called the service department Tuesday to make a complaint duck answer the phone and still was rude what a missable person..im s oooo SHOCKED

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
DOUG
March 24, 2016

"Unconscienceable Service"

- Notsatisfiedintheleast

First I am sorry I chose this location for my air repair as well as air bag replacements. I was lied to regarding the repair time. One day has turned into more. Plus, they seemed to have wasted valuable time looking for other repair/maintenance tasks that could profit them only. This is probably the main reason for the delay time for requested repairs. First I was told the work only required a day. That turned into a second, that would be ready FIRST thing the next morning. By 10:00, I called because they had not. It seems to me the reason for a lower estimate was to try to make up for it with miscellaneous unrequested repairs. The lower estimate is not always the better one as in this case. I was also told the first day over the phone, there was a rear wheel locked up. It was fine while driving to dealer. Totally Discussed, Ken

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Have no idea. They share that info?
Mar 30, 2016 -

Patty Peck Honda responded

Thank you Ken for taking the time to write your review, so sorry your experience was less then satisfactory. It's feedback such as yours that is important to our improvement. If you have any questions or concerns, please contact me, Donna Ransdell 601-957-3400

November 03, 2015

"Admitted to being a SCAM"

- Blake

Their "Life Time Warranty" on Certified Preowned cars is a scam. An employee finally adminitted it after my 2011 Accord SE sat there for 3 days. I had to replace both CV Axles myself after having the car a year and followed all of the warranty requirements. Now having transmission problems and going to trade it in for a Nissan. No more Hondas for me.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
George Pickett
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
October 29, 2015

"Recall on my car"

- Rkelly2012

The service I received for recalled airbag was fine, however the list of things they found wrong with my car and the pricing was exorbitant! Would never let them service my car. Because of this, I would not choose to do business with them. I understand that there were things wrong with my vehicle, but what they wanted to charge to fix it was outrageous.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Linda Wilkinson
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
August 11, 2015

"Easy to work with"

- elle2015

I took my 2011 Honda Pilot (which my husband and I bought from Patty Peck) in for servicing and I thought about trading for a 2015 Honda Accord. I was unsure, but then I met Kristie. She was so very helpful and nice. She took me for test drives in two different Accords that I asked to see. She explained the differences to me between the two models. After consideration, I decided to trade. Kristie was very patient and not pushy. She got me a great deal and I came home a new Accord owner. I'm a happy customer!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kristie Weaver
May 12, 2015

"Great Service Experience"

- Davis Whatley

Eric Rogers is an excellent service technician. His knowledge of solving problems and making repairs was very satisfying to me. He was friendly and informative. He is a big asset to Patty Peck Honda. CC Ladd meets you with a smile. She is courteous, friendly, and well-informed about Honda cars. CC does everything she can to help the customer. Every time my car needs service I will be calling CC.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
CC Ladd
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
March 06, 2015

"I-Care customer service"

- OTsince2011

Recently, Our CRV required service due to a problem with the torque converter. Pat Hall was the person that worked closely to ensure that our car was ready for our family to not be inconvenienced at all. He demonstrated the utmost professionalism and treated our family like his only customers.....when we know that this was not the case. He was extremely proactive and pleasant in all correspondence. When weather caused the part we needed not to arrive as planned he made sure we were given a car to use. He also kept us informed every 3 to 4 hours on the final day because we had planned a long awaited vacation to MICHIGAN. I cant say how much we appreciate all he did to treat my family like we mattered.....I-CARE customer service is such an over looked aspect today. If you want someone who is working for you....GO SEE PAT!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pat Hall
February 03, 2015

"Terrible Service Department - Avoid !!"

- bthechi

I went for a diagnostic service, this took another shop 1 hour to complete, however Patty Peck took over a full day and racked up the repair costs 10x. I thought a second opinion from a dealership was a good idea. Not the case. Go somewhere else if you want honest advice, quotes, and mechanics that know what they are doing.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jennifer Curtis
November 11, 2014

"Blowout on the interstate"

- charsbaby

we were on our way to Vicksburg for a soccer tournament when we had a blowout 5 miles from Patty Peck Honda....they took us in right away but when they were unable to fine us a tire in stock Gregory Scott and his associate didnt hesitate and gave us the keys to the courtesy car and had us on our way within minutes of arrival. We made the tourney on time and witnessed our daughter's first varsity goal. Thanks again!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Craft
September 22, 2014

"Online help"

- CarolMO

We saw a Patty Peck instructional YouTube and emailed them to see if they could help us change the wallpaper on our 2014 Odyssey. Steve Hawkins went out of his way to help us via email instructions and by posting a YouTube video specific to our issue. We're not "techies" but he stuck with us through several emails until we got it right. We really appreciated his time and effort. We live in MO--if we lived in MS they'd be our dealer of choice.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
1
1 - 10 of 22 results