About Us
Copyright 2015 DR Media Holdings, LLC
Search
Learn more

Patty Peck Honda - Service Center

555 Sunnybrook Rd, Ridgeland, Mississippi 39157
Service: (601) 957-3400
Makes: Honda | Service Center
Good
64% Recommend

Overall Rating 3.7

18 Lifetime Service Reviews

Patty Peck Honda - Service Center
555 Sunnybrook Rd,
Ridgeland, MS 39157
Patty Peck Honda Info
Is this your Service Center?
Learn about our award-winning Certified Dealer Program and claim this page.
Is this your Service Center?
Learn about our award-winning Certified Dealer Program and claim this page.
About This Service Center | Hours | Amenities

About Patty Peck Honda

Patty Peck Honda, MS #1 Volume Honda Dealership, is here to provide superior customer service and an extensive inventory of New Honda vehicles as well as Honda Certified used cars and Used Cars. Don't settle for less. You deserve the best! For an unbeatable automotive experience Jackson Mississippi area Honda shoppers and owners rely on Patty Peck Honda. Home of the Lifetime Warranty and Exclusive Value Package

Service

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

18 Service Center Reviews
Filter Reviews By:
elle2015
8/11/2015
Reason For Visit
Service

"Easy to work with"

I took my 2011 Honda Pilot (which my husband and I bought from Patty Peck) in for servicing and I thought about trading for a 2015 Honda Accord. I was unsure, but then I met Kristie. She was so very helpful and nice. She took me for test drives in two different Accords that I asked to see. She explained the differences to me between the two models. After consideration, I decided to trade. Kristie was very patient and not pushy. She got me a great deal and I came home a new Accord owner. I'm a happy customer!

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Kristie Weaver

Did you find this review helpful?

Yes
Davis Whatley
5/12/2015
Reason For Visit
Service

"Great Service Experience"

Eric Rogers is an excellent service technician. His knowledge of solving problems and making repairs was very satisfying to me. He was friendly and informative. He is a big asset to Patty Peck Honda. CC Ladd meets you with a smile. She is courteous, friendly, and well-informed about Honda cars. CC does everything she can to help the customer. Every time my car needs service I will be calling CC.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Did you find this review helpful?

Yes
OTsince2011
3/06/2015
Reason For Visit
Service

"I-Care customer service"

Recently, Our CRV required service due to a problem with the torque converter. Pat Hall was the person that worked closely to ensure that our car was ready for our family to not be inconvenienced at all. He demonstrated the utmost professionalism and treated our family like his only customers.....when we know that this was not the case. He was extremely proactive and pleasant in all correspondence. When weather caused the part we needed not to arrive as planned he made sure we were given a car to use. He also kept us informed every 3 to 4 hours on the final day because we had planned a long awaited vacation to MICHIGAN. I cant say how much we appreciate all he did to treat my family like we mattered.....I-CARE customer service is such an over looked aspect today. If you want someone who is working for you....GO SEE PAT!!!

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Pat Hall

Did you find this review helpful?

Yes
bthechi
2/03/2015
Reason For Visit
Service

"Terrible Service Department - Avoid !!"

I went for a diagnostic service, this took another shop 1 hour to complete, however Patty Peck took over a full day and racked up the repair costs 10x. I thought a second opinion from a dealership was a good idea. Not the case. Go somewhere else if you want honest advice, quotes, and mechanics that know what they are doing.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

Jennifer Curtis

Did you find this review helpful?

Yes
charsbaby
11/11/2014
Reason For Visit
Service

"Blowout on the interstate"

we were on our way to Vicksburg for a soccer tournament when we had a blowout 5 miles from Patty Peck Honda....they took us in right away but when they were unable to fine us a tire in stock Gregory Scott and his associate didnt hesitate and gave us the keys to the courtesy car and had us on our way within minutes of arrival. We made the tourney on time and witnessed our daughter's first varsity goal. Thanks again!!!!

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Did you find this review helpful?

Yes
CarolMO
9/22/2014
Reason For Visit
Service

"Online help"

We saw a Patty Peck instructional YouTube and emailed them to see if they could help us change the wallpaper on our 2014 Odyssey. Steve Hawkins went out of his way to help us via email instructions and by posting a YouTube video specific to our issue. We're not "techies" but he stuck with us through several emails until we got it right. We really appreciated his time and effort. We live in MO--if we lived in MS they'd be our dealer of choice.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Did you find this review helpful?

Yes
Blackhonda08
5/05/2014
Reason For Visit
Service

"Tom craft"

My husband took my Honda Accord in for a routine oil change and service. Technician discovered A nail in front driver side tire. He removed the nail and fail to repair the tire. Later that Saturday Evening, my husband noticed the tire was low. Discovering the problem late Saturday, My husband took the car to Wal-Mart (only place to go) early Sunday morning to have the flat repaired. Technician at Wal mart repairs tire, yet a slow leak remains. I take my car to Patty Peck Monday after work. One thing leads to another and Tom Craft after hearing the events of what occurred, tells me he doubts that they removed a nail and fail to repair tire. Now, I purchased this Honda Accord from Patty Peck And all service has been completed at Patty Peck including the purchase of three new Michelin tires(not cheap). I must say this was not my first incident with Tom Craft where as he was most DISREPECTFUL! My vehicle will soon be paid in full and the warranty is exhausted. I do not wish to buy another car or have my car serviced there as long as Tom Craft is present.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

Tom Craft

Did you find this review helpful?

Yes

Blackhonda08 responded to this review

June 05, 2014

To update my experience concerning the nail in tire; Donna Ransdell contacted me to discuss what happen and did what Tom Craft should have done. My tire has been replaced. Damage control in action. Thanks Donna for the follow-up

ceajackson
4/30/2014
Reason For Visit
Service

"fast service, good price with a coupon for oil change"

employee was friendly, service was quick and price was good. Enjoyed the coffee and cookie. Car wash always appreciated. The facilities are clean and comfortable. See you again.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Did you find this review helpful?

Yes

Patty Peck Honda responded to this review

April 30, 2014

Thank you for taking the time to leave us a Service review. We do appreciate your business and look forward to servicing you in the future. Great job Greg!

Heather1Dogmom
4/07/2014
Reason For Visit
Service

"Excellent and prompt service. No un-necessary service..."

Excellent and prompt service. No un-necessary service performed and all details discussed with me including price before work was performed. Very professional. Very efficient.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Tony (?) Scott (?)

Did you find this review helpful?

Yes
 
1
damerson
3/15/2014
Reason For Visit
Service

"I bought my car from Patty Peck Honda in 2000 and i have..."

I bought my car from Patty Peck Honda in 2000 and i have never had my car serviced anywhere but at Patty Peck Honda. In May 2012 i spent over $1100.00 on repairing the air conditioning system. May 2013 it wasn't cooling properly but our main focus was the engine light being on. My husband told Jennifer the engine light was on but since we were here, the car wasn't cooling properly. Jennifer called my husband about 5 hours later and informed him that the reason the air conditioning wasn't cooling properly was because of the ignition switch so they were going to change the switch and it should cool fine. Total cost $324.57 to change a switch. Jennifer told my husband that when she tried to start the car it wouldn't start after several attempts. I have NEVER had that issue since i owned the car and all of a sudden there is a problem with the ignition. When we dropped the car off at the front of the service center Jennifer got in it and it STARTED RIGHT UP and she moved it to the back of the service entrance and my husband and I saw her do this. We couldn't get the main issue fixed because this ignition issue costs so much which puzzled us because that really wasn't the reason for bringing the car in. My husband went to another certified Honda dealership and the master mechanic told us that the ignition switch had NOTHING to do with the cooling system. The switch may cause the condenser fan to come on but that wouldn't keep it from cooling in the beginning. So basically we were lied to. Engine light issue was never resolved because i strongly feel that you all created this issue to get more money from us and still the a/c isn't cooling properly. That was $324.57 wasted. SO I WOULD NEVER BRING MY CAR THERE AGAIN AND WOULD NOT RECOMMEND ANYONE TO GO THERE FOR SERVICE. I was on the verge of purchasing a new honda but I WILL TAKE MY BUSINESS ELSEWHERE!!!! THANKS FOR NOTHING!

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

Jennifer #936

Did you find this review helpful?

Yes
1
1 - 10 of 18 results
Get a Recall Alert

Create an automatic alert when there is a recall on your vehicle.
Create an Alert

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.