Paul Conte Cadillac - Service Center

Amazing Service Dept.! Each summer, I rent a car through a particular rental agency who I know has the Cadillac CRX SUV in their fleet. I really love this car as it's so com Each summer, I rent a car through a particular rental agency who I know has the Cadillac CRX SUV in their fleet. I really love this car as it's so comfortable and is a real pleasure to drive. Somehow, I dropped an expensive earring underneath the seat and while trying to get it, it got pushed into a smaller hole. The rental agency was very unhelpful in trying to retrieve it so I contacted the Service Dept. at Paul Conte Cadillac as they are closest to my home. I spoke to Shai and relayed my problem and he said to come right over. I felt embarassed telling them of my stupid mistake but they put me at ease and got right to work in getting the earring. They worked for about 45 minutes removing both seats and, although it was so hot, they never gave up and found it in a very obscure part of the car. It has been a long time since I have received such wonderful customer service like I did at Paul Conte. I can't say enough great things about their Service Dept., including Shai, Danny, Ed, Manny, and David (apologies to those who's names I've left out). They are true professionals and really great people. The fact that they were so incredibly helpful when I hadn't even bought the car from their dealership is proof that they go above and beyond to do the right thing. Hard to find that these days. Really grateful to these wonderful people. More

Escalade esv We bought a 2012 Cadillac Escalade Esv. Dave and Steve were exceptionally cooperative. Anything that came up with the vehicle they were happy to tak We bought a 2012 Cadillac Escalade Esv. Dave and Steve were exceptionally cooperative. Anything that came up with the vehicle they were happy to take care of and make me happy. And they did it with a smile. Professional dealership and we would be happy to reccomend. We would go back anytime! More

Patricia - a very satified customer I am a long time Cadillac buyer with this dealership. Over the years the Service Department has made my car service experience excellent and superior I am a long time Cadillac buyer with this dealership. Over the years the Service Department has made my car service experience excellent and superior to anything I ever experienced on the outside. These men always go out of their way for all their customers. It was made obvious to me because I recently had an occasion to deal with another non Cadillac dealer and there was no comparison to the quality of Sales and Service that you get at Paul Conte. They take the time to explain things to the customer and really care far beyond the call of duty. Without Ed , Shai, Tom , Danny and Abe, the place would not be the same. I consider them family. Getting my car serviced there is a pleasurable experience and they have my complete trust.The techicians are knowledgable and take the time to explain everything which is always appreciated. They always go above and beyond in emergencies and for that I am grateful. My car issues are always resolved and I am always completely satisfied. As far as Sales goes, its always a pleasure to buy cars from Paul Conte Cadillac. The experience is so wonderful I wish I could do it every year. Their knowledge of the car and the attention to detail they give their customers is beyond compare and I cannot imagine going to another dealership. More

Awful to superb because of Danny Gianinni/Shai Nadav We initially brought our 2006 Cadillac Deville in for service on 6/27/14 because of an awful loud noise it made while braking and shaking at 50-60 MPH We initially brought our 2006 Cadillac Deville in for service on 6/27/14 because of an awful loud noise it made while braking and shaking at 50-60 MPH. I was told it was the transmission and the routers. So a new transmission was installed and the routers refinished. I paid $919.28 and my car sounded and rode as if nothing was done. I brought it in 2 more times, the final time the routers were replaced, still no resolution of the issue. My husband and I have owned a Cadillac for the past 20 years or so and have always been very satisfied when working with Danny Giannini. But we were not satisfied with the work done this initial service visit and Danny was NOT the one taking care of us, he was not working at that time. We didn't bring the car back for a few months as I thought the routers perhaps just needed to be broken in. Since it did not get better, we brought the car to a personal mechanic and he drove the car and said it was the routers. He did no work on the car, we just got his opinion. My husband called Danny Giannini, the gentleman who always took care of our car for service. He finally got everything taken care of. He spoke with the service manager, Shai Nadav, who waived all charges for the service. We cannot say enough about Danny. He has always ensured good service, always kept us informed of any work that needed to be done and got our approval prior to working on the car. We have always been satisfied with the service when Danny was on the case. And now my car runs like a Cadillac, smooth and quiet! And we commend Shai for waiving the fee on the last service, it was the right thing to do. Please ensure that Danny and Shai are acknowledged for their professionalism and customer service. It is because of them that we will not hesitate to recommend Paul Conte Cadillac for service as well as car purchase. More

They really know how to take care of people I started coming to this service department after the dealer I got my car from let me down. I have been extremely happy ever since. On a recent visit I started coming to this service department after the dealer I got my car from let me down. I have been extremely happy ever since. On a recent visit to have a leaking tire looked at, my SA really went the extra mile. First off, I did not have an appointment but they took me right in anyway. Turns out I needed two new tires because they were badly worn. They only had one, but would be able to order another one and have them both installed same day. Since this would take a long time, they set me up in a service loaner (something I wasn't entitled to since this was not warranty work). All I can say is great customer service and I would recommend them. More

Outstanding Service Provider Mr. Shai Nadav demonstrated outstanding professionalism. He evaluated the problem and promptly provided service to remedy the issue. The dealership re Mr. Shai Nadav demonstrated outstanding professionalism. He evaluated the problem and promptly provided service to remedy the issue. The dealership receptionist Christine Rudden who took my initial call provided me the opportunity to give the history of the problem. She also provided me the opportunity to bring my new Caddy in for an evaluation immediately even though I did not purchase it there. I'm visiting from out of town. It was such a relief to find such a competent service provider. I intent to have service provided This dealership when I am in this part of area. Thank you. More

Best service people Tony Vincente is the most honest service manager I have ever come across. I have been a customer of his since 1997 when my sister and I purchased our Tony Vincente is the most honest service manager I have ever come across. I have been a customer of his since 1997 when my sister and I purchased our first Saturns. I am thrilled that he is still service manager. We would not want to take our cars anywhere else. He has integrity not often found in this line of business. His assistant Keith is friendly, professional and polite. So easy to talk with. He went out of his way to find me a rent-car right after July 4th, when no cars were to be found. He even double checked to make sure Enterprise gave me the rate they promised. As long as Paul Conte has Tony Vincente as their Service Manager, you can be sure they will have our business. Sent from my iPad More

I drive 30 miles instead of two miles to get services there The very friendly Abe makes your vist a breese , treates you as a good friend and along with Shay you will be in the best hands to have your car serv The very friendly Abe makes your vist a breese , treates you as a good friend and along with Shay you will be in the best hands to have your car serviced in a very professional way. Clear and important informations from the best experts will be provided to you regarding your car maintenance Avoid Mondays, remember they start early: 7 AM and while you there try the italian cookies. More

Tom was friendly and explained in detail what was needed. As I waited in the waiting room I had coffee and complimentary cookies. Tom checked in with me several times to update me on what was going on with m As I waited in the waiting room I had coffee and complimentary cookies. Tom checked in with me several times to update me on what was going on with my car also letting me know that I wasn't just sitting there while no work was being performed. I always have a good experience at Paul Conte. From the first time I leased my car with Crystal (who was amazing) to any time I bring my car in for service I know it will wait a reasonable time and be treated very well. More

My service appointment was for a Saturday morning. The My service appointment was for a Saturday morning. The doors opened promptly at 8:00 am and they took my car in quickly. The staff was very couteous My service appointment was for a Saturday morning. The doors opened promptly at 8:00 am and they took my car in quickly. The staff was very couteous and helpful, Tom took my information and showed me to a very comfortable waiting area where there were coffee and bagels available, large screen T.V.s and internet. In a little over one hour, Tom came to the waiting area to tell me that my car was ready, Over all, it was a great experience, and when my lease is up, I will return to Paul Conte Cadillac. More