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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
364 Reviews

364 Reviews of Penske Buick GMC Of Cerritos - Service Center

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June 01, 2024

Great service! Very friendly staff!l and handled our car with care! Thank you so much ! More

by MISHA Gwaltney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 02, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with the service and staff at Penske Buick GMC of Cerritos. We appreciate your feedback on how we handled your car. Best regards.

Helpful
May 31, 2024

Had scheduled complimentary service, but upon arrival service dept. was backed up slightly. Daniel arranged for a driver to take us home and we picked up our truck later in the afternoon at our convenien More

by Tammyvillareal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel - Service Dept.
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Jun 09, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience at Penske Buick GMC of Cerritos. We're glad our team could accommodate you efficiently during your scheduled complimentary service. It's great to hear that everything was resolved conveniently.

Helpful
May 29, 2024

Vehicle price was exactly as quoted on the website. Absolutely no add ons! Highly recommend Kay Inoue as he was exceptionally responsive and knowledgeable. A+ experience. More

by tedeubanks
Recommend Dealer
Yes
Employees Worked With
Kay Inoue
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May 29, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate the positive feedback on your experience with our team at Penske Buick GMC of Cerritos, such as your smooth pricing process. We’re glad you found our response times and knowledge up to standard. Have a great day!

Helpful
May 26, 2024

Purchasing a car from this dealership was a pleasure. Staff was very friendly and helpful. More

by derekjjacobsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with Penske Buick GMC of Cerritos. We are pleased to know our team was helpful and made your car purchase enjoyable. We look forward to continuing to serve you.

Helpful
May 22, 2024

Great service! Love it! Stephanie Villegas, my service consultant, is doing an excellent job in taking care of my car’s problems. She’s very friendly, knowledgeab More

by STEVECHANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas, Service consultant.
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May 22, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with our team at Penske Buick GMC of Cerritos. We're glad to hear about the excellent care provided for your car. Your feedback is greatly valued, and we look forward to continuing our service commitment.

Helpful
May 22, 2024

The dealer is always kind and quick. Matt at the desk does his best to get things done quickly and is always smiling and happy. The team is always kind to my 4 yr old and offer her cray More

by Rachies77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 21, 2024

Service advisor don’t answer phone, oil smear on front side of truck adviser Donald More

by RAYSOFFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor Donald
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May 24, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Team regarding the level of communication you received and the condition of your truck after service. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Helpful
May 19, 2024

Excellent service people are very nice service very good in fast I like Penske shop they don’t to make extra don’t need More

by NICOLASLEDESMA562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience at Penske Buick GMC of Cerritos. It’s good to hear that our service team met your expectations regarding efficiency and trustworthiness. We appreciate your feedback and are here to provide great service whenever you need us.

Helpful
May 18, 2024

Donald Moreno was amazing he really went above and beyond to make sure I was taken care off, More

by JISMORENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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May 18, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback on the service provided at Penske Buick GMC of Cerritos. It’s great to hear about your positive experience with our team. We appreciate your choice to do business with us and look forward to serving you again.

Helpful
May 17, 2024

Service and appointment was very quick. I did not wait longer than one (1) hour. More

by Penske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel kim
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May 17, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with the quick service at Penske Buick GMC of Cerritos. We appreciate your feedback and are glad we could meet your expectations.

Helpful
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