Penske Chevrolet Of Cerritos - Service Center

Great Service Car had fluid leak. Problem was analized and repairs made. Everyone was very helpful and courteous. Work was done quickly. Appreciate the service and Car had fluid leak. Problem was analized and repairs made. Everyone was very helpful and courteous. Work was done quickly. Appreciate the service and will be back. More

Defective parts replaced one part and had to order the other one. Will call when it comes in.Had last free service .all good. replaced one part and had to order the other one. Will call when it comes in.Had last free service .all good. More

Great Service, But Too Long To Complete First, let me say that I am normally more than happy with my vehicle's service needs at Penske Chevrolet. And, while my service and repairs are alway First, let me say that I am normally more than happy with my vehicle's service needs at Penske Chevrolet. And, while my service and repairs are always top notch, this time the repairs took far too long for a process that the vehicle itself normally completes without outside help. I arrived at the service department at 7:22am with Stephen Serrano as my service advisor. I explained that my 2014 Cruze Turbo Diesel needed routine oil service and the night before that the "check engine" light came on as well as the DIC indicating "reduced engine power" which followed a brief message indicating "diesel particulate filter is full, continue driving." I could tell by the look on his face that he had no idea what I was talking about, thus he was probably not at all familiar with the Diesel engine. Stephen explained that the mechanic would have to determine the fault codes, etc., but the car should be ready in "a couple hours." That seemed reasonable since I was really only having an oil service completed because the regenerating of the diesel particulate filter simply requires the engine running at high RPMs for about 30 minutes. I head home using the Penske shuttle, but I don't learn that my car is ready after two hours... Instead, it is ready after 8.75 hours. So, while my car is once again running perfectly, I don't quite understand why it took nearly nine hours to get it that way More

At Your Service. Great service! Made my service appointment via the web and showed up on the date and time specified. Carlos Olivares wrote up the service order (10, Great service! Made my service appointment via the web and showed up on the date and time specified. Carlos Olivares wrote up the service order (10,000 mi. service) upon my arrival and an hour later came for me in the Customer Lounge to let me know that the car was done. In and out in 1 hour. I would highly recommend Penske Chevrolet as well as Carlos Olivares fryer service needs. More

Vehicle service Took my truck in for routine service. I always have a great experience here. Fast and friendly service. They do an excellent job and even throw in a c Took my truck in for routine service. I always have a great experience here. Fast and friendly service. They do an excellent job and even throw in a car wash. Thank you! More

Arman M. Team is the best I been almost all S California Chevrolet dealerships this one is best of the best specialy service department Arman M. Team is the best, David Canche I been almost all S California Chevrolet dealerships this one is best of the best specialy service department Arman M. Team is the best, David Canche is very friendly very professional Many Thanks to David Canche More

Great Service I had to get my oil changed and set an appointment. The next day was taken care of by David Canche and he most definitely helped and took care of my v I had to get my oil changed and set an appointment. The next day was taken care of by David Canche and he most definitely helped and took care of my vehicle. I got my vehicle back as promised and everything was great!!! Thank you again David. I highly recommend Penske Chevrolet of Cerritos. More

Camaro Electrical Problems My car was having major electrical problems for a couple months. It spent a few weeks in multiple Chevy dealerships and nobody knew how to fix it. I e My car was having major electrical problems for a couple months. It spent a few weeks in multiple Chevy dealerships and nobody knew how to fix it. I ended up choosing Penske Chevrolet as my third dealership to try and they were excellent. Faith Fujita was very kind and made it a priority to get my car fixed. I'm only 19 but she was still able to get me into a rental car and had my car back to new within a couple of days. This is by far the best Chevrolet dealership in the Los Angeles area. More

Lazy people. Worst experience with a service center. Done regular maintenance in warranty they took 4hrs to do, and haven't done multi point inspection. Because of Worst experience with a service center. Done regular maintenance in warranty they took 4hrs to do, and haven't done multi point inspection. Because of there negligence It cost me 500$ for my next service for misfired engine. Thanks GM for having a this type of service centers and GM did not help me for the out of pocket maintenance. More

Great Service I have 3 Chey vehicles and have them serviced at Penske Chevrolet and have always had great service their. Will continue to return for the service on I have 3 Chey vehicles and have them serviced at Penske Chevrolet and have always had great service their. Will continue to return for the service on my vehicles. More