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Penske Toyota

Downey, CA

4.8
1,677 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,677 Reviews of Penske Toyota

April 14, 2021

Very helpful in : information, safety, professional courtesy and a pleasant visit. Alex Ramirez has a charming personality and is adverse in his job , I would highly recommend your dealership to my f More

by 22mirosco@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Apr 15, 2021 -

Penske Toyota responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that Alex went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

April 14, 2021

Linh Lam listened to what i was searching for, and was efficient, and honest! He explained everything as we went thru the leasing process , and made sure I understood! I will return to this dealership be More

by fortner9396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Apr 15, 2021 -

Penske Toyota responded

Thank you so much for your sweet words! We take pleasure in hearing that Linh is working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Penske Toyota of Downey!

April 14, 2021

I had a positive experience with this dealership.Staff I had a positive experience with this dealership. Staff is helpful. I’d recommend the service dept to friends. I didn’t have to wait long and the More

by sntoscano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor , Jennifer Norsworthy
Apr 15, 2021 -

Penske Toyota responded

Thank you for taking the time to share your positive experience with Jennifer! We greatly appreciate your positive feedback, and we look forward to taking care of any of your auto needs for years to come.

April 12, 2021

They were very professional and kind. The workmanship on the vehicle was Awesome!!! When I received the vehicle back, it look as good as new. More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Franco and Customers Service , Sean Weaver
Apr 13, 2021 -

Penske Toyota responded

We are so happy that we could meet your needs when it came to your vehicle. Team members such as Sean and Jose always want to provide our customers first class service. Thank you for the five star review and we look forward to servicing you again at Penske Toyota of Downey!

April 12, 2021

Very friendly & accomodating! Informed me every hour regarding the status of the service! The service advisor works great! Only yhe time of service works longer than before! I don’t know why, it took me More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Apr 13, 2021 -

Penske Toyota responded

Edwin- We are delighted to know that you had a great experience with Richard and our Service Department. We look forward to servicing your vehicle again at Penske Toyota of Downey!

April 07, 2021

Good service team and sales team went above and beyond for me . Thank you for everything and I would recommend this dealer to friends and family. More

by lopezchristian5662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Arambula, Sean Weaver, Jennifer Norsworthy
Apr 08, 2021 -

Penske Toyota responded

Thank you for visiting Penske Toyota of Downey. We are happy to know that you enjoyed our Sales and Service Teams. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 06, 2021

Not professional. Poor service.Went in for fuel pump Not professional. Poor service. Went in for fuel pump recall. First of all, the "appointment line greeter" did not even speak to me in English. I had More

by unsatisfied
Recommend Dealer
No
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Apr 07, 2021 -

Penske Toyota responded

Hello, I appreciate your feedback regarding your fuel pump recall. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 02, 2021

Met all my requirements with great personality! Cesar Met all my requirements with great personality! Cesar was knowledgeable and got me the best prices possible. Would love to have him for all my servi More

by CocoChugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arzate, Service Dept.
Apr 03, 2021 -

Penske Toyota responded

Thank you for taking the time to write a review and share your experience with Cesar! We appreciate the five-star rating. Please come back and see us at Penske Toyota of Downey anytime.

March 31, 2021

Changed gas pump on recall and oil change. Was done fairly quick. They offered to wash my vehicle asked for extra 20 min to wash it but they didn’t wash it not sure why they offer if they don’t follow More

by j.robles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 01, 2021 -

Penske Toyota responded

Hi, I appreciate your feedback regarding your service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

March 30, 2021

Great service! Nancy was very professional and helpful. She explained with detail what they were going to be replacing on my vehicle. Thank you nancy! More

by More19ita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco
Mar 31, 2021 -

Penske Toyota responded

Thank you for taking the time to write a review and mentioning Nancy! We are thrilled to hear our Service Department was able to assist you and get you and your vehicle back on the road. Please come back and see us at Penske Toyota of Downey anytime.

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