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Penske Toyota

Downey, CA

4.8
1,676 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,676 Reviews of Penske Toyota

April 23, 2021

Be transparent with information. Disclose any issues or concerns that need to be brought up. Like parts not working. Or missing part for it to function properly. More

by Chrystian.rabadan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonny and Esteban , Sean Weaver, Jennifer Norsworthy
Apr 24, 2021 -

Penske Toyota responded

Hello, I appreciate your feedback regarding any level of communication that wasn't to your standards. Given the opportunity, I would like to speak with you about your experience. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 23, 2021

I went there for old change with out the am appointment and they took me in. The customer service was great. They wash my vehicle. The price was great. More

by Rodolfo Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Apr 24, 2021 -

Penske Toyota responded

Hi Rodolfo, At Penske Toyota of Downey we really appreciate your five star review. We are thrilled to hear that your request was dealt with in a timely manner and we are happy that our customer service was to your liking. Thank you for choosing Penske Toyota of Downey and we hope to assist with all your future automotive needs.

April 21, 2021

Quick and easy Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm mmm m m m m m m m n n n m n mmmmmmnmn m m m m. Mmm mm mmmm More

by wtwilly444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Apr 22, 2021 -

Penske Toyota responded

Thank you for the great review! Penske Toyota of Downey is happy to be of service and we are pleased to see your visit was timely. We look forward to working with you again.

April 18, 2021

Great service! Fast, helpful , and knowledgeable! This is my second car with Penske. And I’ll definitely be back again! Laura went above and beyond! More

by floratapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 19, 2021 -

Penske Toyota responded

Flora, your review made us smile. We love hearing that our employees, such as Sean, are going above and beyond for our customers & delivering reliable service. Until we see you next again at Penske Toyota of Downey, we will be sure to keep up our timely services and courteousness.

April 18, 2021

Laura was amazing and the process was quick and painless. Also Israel in finance was great to work with. Both A++ They worked hard and got me exactly the car I wanted. I’m very happy! More

by yvonnedrazan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Huerta
Apr 19, 2021 -

Penske Toyota responded

Yvonne, thank you for taking the time to a positive review! We are happy to hear Laura and Israel were able to help you find a great ride and were able to make your overall experience at our dealership amazing and painless. If you ever need help with our new ride, feel free to give us a call at Penske Toyota of Downey.

April 16, 2021

Great customer service! I’ve been a loyal customer for a few years now. They are kind and respectful. Their prices are reasonable. That’s why I keep coming back! More

by rodriguezhans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know their names but most of them are great
Apr 16, 2021 -

Penske Toyota responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit at Penske Toyota of Downey!

April 16, 2021

service is great and staff is great. good communication and service was fast. no complaints. facility was clean. i would recommend this dealer to anyone More

by jimmypark54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur, Bao Nguyen
Apr 17, 2021 -

Penske Toyota responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.

April 16, 2021

I brought my truck in for the routine maintenance. Was told when I arrived that this service was no longer covered but I could purchase the service package (4 maintenance appointments). I decided i would More

by rbarber619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Apr 17, 2021 -

Penske Toyota responded

Hello, I appreciate your feedback regarding your service visit. Given the opportunity, I would like to speak with you about your service package. Please email me at eswanenburg@socalpenske.com. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

April 15, 2021

Jesse is very professional and provides excellent customer service to his customers. Very knowledgeable and thorough. Five star individual and service goes the extra step to satisfy customers. More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Silva
Apr 16, 2021 -

Penske Toyota responded

Thank you for the great review, Carlos! We are so pleased to see that Jesse has gone the extra mile in service to you and we will be sure to share your feedback with him. If Penske Toyota of Downey can do anything else for you, please be sure to let us know.

April 14, 2021

Very helpful in : information, safety, professional courtesy and a pleasant visit. Alex Ramirez has a charming personality and is adverse in his job , I would highly recommend your dealership to my f More

by 22mirosco@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Apr 15, 2021 -

Penske Toyota responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that Alex went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

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