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Phil Fitts Ford & Lincoln - Service Center
New Castle, PA
492 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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492 Reviews of Phil Fitts Ford & Lincoln - Service Center
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June 27, 2018
LAST VISIT IT WAS GREAT AS USUAL..EVERYONE TREATS YOU LIKE AN OLD FRIEND..BOUGHT MY LAST 6 CARS THERE EVEN THOUGH I HAVE TO DRIVE 15 MILES TO GET THERE WHILE HAV IT WAS GREAT AS USUAL..EVERYONE TREATS YOU LIKE AN OLD FRIEND..BOUGHT MY LAST 6 CARS THERE EVEN THOUGH I HAVE TO DRIVE 15 MILES TO GET THERE WHILE HAVING ALL MAJOR DEALERS WITHIN 3 MILES OF MY HOUSE.. More
by SHUVLHED73
Verified CustomerEmployees Worked With
Other Employees :
BOB MCCONNELL_SERVICE DEPT.
Helpful June 25, 2018
Always excellent service Do a great job all around from selling to service . Have purchased my last 5 vehicles from this dealer and Mr. Carter as my salesperson Do a great job all around from selling to service . Have purchased my last 5 vehicles from this dealer and Mr. Carter as my salesperson More
by WARVELLK
June 15, 2018
Wanted to have my brakes checkedPhil Fitts Ford Phil Fitts Ford is an excellent place to service my Ford Escape. They are honest and always timely to get my vehicicle fixed. They are reasonably pric Phil Fitts Ford is an excellent place to service my Ford Escape. They are honest and always timely to get my vehicicle fixed. They are reasonably priced. More
by marilee.oehling1
Employees Worked With
Kenny Carter
May 21, 2018
Recall handled quickly I got a recall notice on my Ford Fusion. I was able to get an appointment quickly and the work was done in a couple of hours. I have always had a good I got a recall notice on my Ford Fusion. I was able to get an appointment quickly and the work was done in a couple of hours. I have always had a good service experience at this dealership! More
by rchristoff
Employees Worked With
May 14, 2018
Both items were taken care of. Both of the items I had issues with were taken care of. There was a little confusion on one item but worked out without any difficulty. I left the s Both of the items I had issues with were taken care of. There was a little confusion on one item but worked out without any difficulty. I left the service area very satisfied. More
by Robby
May 14, 2018
Very pleasant. Friendly, professional staff. Kenny, Bob and Kevin are all pleasant and extremely helpful. The appointment was completed in a timely manner. The mecha Friendly, professional staff. Kenny, Bob and Kevin are all pleasant and extremely helpful. The appointment was completed in a timely manner. The mechanics are also friendly and personable. The waiting area is very comfortable and snacks are available as well as television and wi fi. More
by tunangst
May 01, 2018
Quick and efficient My service was done quickly and efficiently by your service department. Thank you for this service and keep up the good work. The waiting area was ple My service was done quickly and efficiently by your service department. Thank you for this service and keep up the good work. The waiting area was pleasant. More
by BNWORB1999
Employees Worked With
Bob McCormick
April 27, 2018
Fixed my problem.. Bob is always pleasant and helpful. Everyone is very kind and they take good care of my car! My car was under warranty and the t ordered new parts a Bob is always pleasant and helpful. Everyone is very kind and they take good care of my car! My car was under warranty and the t ordered new parts and now it is ok. More
by Aunt Liz
Employees Worked With
Bob in service dept.
April 27, 2018
In and out in the time frame given, Hospitality is A-one! This is my dealership, I have purchased 5 F-150 trucks. I get all my vehicles serviced here. The service department and sales staff are very helpf This is my dealership, I have purchased 5 F-150 trucks. I get all my vehicles serviced here. The service department and sales staff are very helpful, knowledgeable, and professional . More
by theoduda
December 10, 2013
i called today to report a broken caliper on my 2008 f250, i told the service dept that it was the caliper, not a line as i could see fluid shooting out from the caliper. he asked how soon i could bring f250, i told the service dept that it was the caliper, not a line as i could see fluid shooting out from the caliper. he asked how soon i could bring it in, i told him i could be right there due to needing my truck to go to work tomorrow, and asked how long repairs would take. i was told it could be fixed today, so off to new castle i go with almost no brakes. after an hour he tells me that yes it was a bad caliper and my warranty will cover it, but the broken caliper had destroyed the rotor and pads and i needed to pay $300 to replace a rotor pads and brake fluid? i told them to just fix the bad caliper, and was told...well you will have to come back tomorrow cause we dont have the parts here. so home i went with no brakes. More
by JerryHowell
Employees Worked With
bob
