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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,084 Reviews

1,084 Reviews of Phillips Buick GMC - Service Center

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August 22, 2025

Service manager was polite, let me know when car was ready and thanked me for using Phillips More

by MAFCJF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2025

Jim is always so helpful and knowledgeable. Always had guided me in the right direction of what needs to be done and get's it done. Had issue with Tire sensor he called the extended warranty co More

by michellemitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Phillips Buick GMC responded

Thank you for your kind words, Michelle! We're glad to hear that you had such a positive experience at Phillips Buick GMC. It's great to know that our team, especially Jim, was able to assist you with your tire sensor issue and ensure everything is as good as new. We appreciate you being part of our family and look forward to serving you again in the future!

August 13, 2025

This dealership went above with the customer service all the way from our salesman Darren to JD in financial support. They have a great team. More

by MAMCLINTOCK58
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren
Aug 14, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Phillips Buick GMC, and we'll be sure to pass your kind words along to Darren and JD. Our team strives to provide excellent customer service, and it's great to know that we met your expectations. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

August 10, 2025

Zack Beserock is one of the best at customer service that you can ask for got me right in answered any questions thank you, sir More

by Phil will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Phillips Buick GMC responded

Thank you for your fantastic review, Phil! We are grateful to hear that you had such a positive experience with our team at Phillips Buick GMC, especially with the outstanding customer service provided. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 06, 2025

Thanks ? ? It was fine I thought I was charged too much to initiate the TPMS sensors I think $175 to initiate some sensors on the car is an outrageous price an More

by marcsacardshark
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Aug 06, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to share your thoughts about the TPMS sensor initiation cost. Understanding the pricing of services is important, and we aim to be as transparent as possible. Please feel free to reach out to us at Phillips Buick GMC to discuss your experience further. We're here to assist you! Sincerely, the Team at Phillips Buick GMC

August 04, 2025

Needed a pin cut from hitch which prevented me from towing. Was charged $85! I’m a regular customer and was told by my tire store that such a simple procedure should not have not been charged. More

by dixie2chix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We understand your concerns regarding the charge for the hitch pin cutting service. At Phillips Buick GMC, we aim to provide fair pricing for all our services. Your experience as a regular customer is important to us, and we appreciate your loyalty. We encourage you to reach out directly to discuss this further. Our team values your input and is here to assist. Sincerely, the Team at Phillips Buick GMC

August 03, 2025

Good experience Better than my past experience. Everyone was helpful and treated me with respect. All my questions were answered! More

by fblasing
Recommend Dealer
Yes
Employees Worked With
Zach Beserock
Aug 03, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a good experience with us at Phillips Buick GMC and that our team treated you with respect while addressing all your questions. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 02, 2025

I found the service person that was assigned to me very difficult to talk to. I also left my car there and tried to call for five times was never able to reach anybody and finally reached the operator and More

by Cb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiley Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience. We understand your concerns about the communication challenges, the incomplete service, and the cost of the battery. At Phillips Buick GMC, we aim to keep customers updated and provide repairs that fully address their concerns, and your feedback helps us see how this experience shaped your perspective. If you'd like to talk more about your visit, please feel free to reach out to us directly. Your satisfaction is our priority. Sincerely, the Team at Phillips Buick GMC

August 01, 2025

We’re very responsive to getting my problem solved. Call in morning and they had truck pickup within the hour and repair done by end of day under warranty More

by mbmartinelectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Phillips Buick GMC responded

Thank you for your fantastic review! We're happy to know that we could quickly respond to your needs and resolve the issue with your truck efficiently. At Phillips Buick GMC, we strive to provide top-notch service and support. We look forward to assisting you on your next visit. Sincerely, the Team at Phillips Buick GMC

July 31, 2025

Had noise from engine,needed it repaired. Jim advised me of a known problem that was most likely causing noise.He was correct & had car in shop & repaired in short time.Jim is very knowledgeab More

by BPC518
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Aug 01, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience! We’re glad to hear that Jim was able to quickly diagnose and address the engine noise issue with your vehicle. His knowledge and friendly service are truly valued at Phillips Buick GMC. We appreciate your positive feedback and hope to assist you again. Sincerely, the Team at Phillips Buick GMC

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