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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
757 Reviews

757 Reviews of Phillips Buick GMC - Service Center

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April 25, 2024

Awesome,Awesome,Awesome Awesome,Awesome,Awesome,Awesome,Awesome Awesome,Awesome,Awesome,Awesome,Awesome,Awesome people More

by Croberts17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Phillips Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, the Team at Phillips Buick GMC

Helpful
April 23, 2024

Beautiful dealership very professional very clean and well organized Keith the Service manger was a great help my service advisor Kiley was fantastic, Thank You. More

by Mikemcquade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith the service manager 5 star
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Apr 25, 2024 -

Phillips Buick GMC responded

Thank you for this amazing review! We really appreciate your business, Mike. Sincerely, the Team at Phillips Buick GMC

Helpful
April 22, 2024

The staff is courteous and professional. Great service. From Steve in sales to Jim in service, great experience. More

by indylin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Songer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Phillips Buick GMC responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Phillips Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, the Team at Phillips Buick GMC

Helpful
April 21, 2024

Service was excellent. Replaced battery under warranty and changed oil and filter. Would recommend this dealership. More

by Bcardarelli76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Phillips Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, the Team at Phillips Buick GMC

Helpful
April 20, 2024

Everyone was very friendly and competent. Work was finished quickly and completely. We are happy with the results. More

by teribach12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Phillips Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with the results! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, the Team at Phillips Buick GMC

Helpful
April 20, 2024

Service dept was ok. Took Buick 2017 Encore there due to Intellink system repaired. Shuttle service was excellent. Rick the driver was great. Jim, service advisor, called More

by TODDWM24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Phillips Buick GMC responded

Todd, we appreciate your feedback regarding your recent experience in our service department. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your Encore's time with us. Please contact us directly at your earliest convenience. Sincerely, the Team at Phillips Buick GMC

Helpful
April 18, 2024

Great customer service! Zach was excellent and kept me informed on the services that were being done More

by tate_cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Phillips Buick GMC responded

Tate, it’s great to know that Zach provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, the Team at Phillips Buick GMC

Helpful
April 18, 2024

Zack was great but GMC can't supply an engine for my truck, and knowing they have a problem with 7 cam lobe, GM C knowing they have a problem should pickup some of the cost of the engine replacement. L More

by Bob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
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Apr 19, 2024 -

Phillips Buick GMC responded

Thank you for your feedback, Bob. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, the Team at Phillips Buick GMC

Helpful
April 17, 2024

Second time we broke down in less than a year both times we were taken care of very quickly. Fast friendly service. More

by ataboydave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Phillips Buick GMC responded

We are truly grateful for this awesome review! We are thrilled that our team was able to take care of you. They are a great asset to our team and we appreciate them for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, the Team at Phillips Buick GMC

Helpful
April 16, 2024

Everyone was extremely accommodating, friendly and professional from the moment I entered the premises until I left. More

by CELESTERENEWED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Songer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Phillips Buick GMC responded

Thank you for reaching out! Our team works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, the Team at Phillips Buick GMC

Helpful
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