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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
778 Reviews

778 Reviews of Phillips Buick GMC - Service Center

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October 07, 2021

The service advisor, Jim Berlin, was very helpful in getting the problem corrected. Thank you More

by BLH1535
Recommend Dealer
Yes
Employees Worked With
Steve Songer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Phillips Buick GMC responded

Thank you! Jim is an excellent adviser and we're lucky to have him! We appreciate your business and will do our best to continue to exceed expectations.

October 07, 2021

They handle my requests promptly. Service staff is friendly and respectful. I continue to go there because of their service. More

by pasabow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I Dont know names. They are all great.
Oct 13, 2021 -

Phillips Buick GMC responded

We so appreciate this fantastic review! It is always a pleasure to service your vehicle here, and are glad you enjoy working with our team. We look forward to your next visit!

October 07, 2021

Quick service, they replaced My battery and the part were in stock. Nice waiting room More

by vatfdny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None above
Oct 13, 2021 -

Phillips Buick GMC responded

It's our commitment to provide a high level of customer care by providing professional service as well as comfortable facilities for our guests. Thank you for recognizing this. See you next time!

October 07, 2021

This was my first time using Phillips Service department. The experience was overwhelmingly superior to my experience at another dealership. I will be switching all of my service needs to Phillips Buick GMC More

by megcraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 13, 2021 -

Phillips Buick GMC responded

A reliable vehicle is obviously important in your line of work. We strive to provide a seamless experience for customers and it is great to hear that our service department came through and delivered. Your recommendation means so much to us and we're so happy to have earned it!

October 07, 2021

I would like to thank Jim the service manager for his help in finally figuring out where the issue was on my GMC Terrain. Although I am still now waiting for a part to finish the job, I still appreciate More

by CandyG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Jim for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments about our team.

October 07, 2021

Service and staff were great. Took care of my warranty issue quickly. Also had great service with my oil change there. More

by KRNIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
Oct 13, 2021 -

Phillips Buick GMC responded

Thanks for recommending Phillips Buick GMC! We think our staff (and the Lightnin' Lube Center) are pretty great too. We look forward to helping again, next time you're in need!

October 07, 2021

Great service. Patient, professional, efficient, clean environment. Pleased with everything. I have no complaints. Would recommend to others. More

by kathyorr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bonner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Ross, randy lee, Chris Hoff
Oct 13, 2021 -

Phillips Buick GMC responded

You're making us blush with all these compliments! Thank you for taking the time to share your experience and give your recommendation. Please let us know if there are any auto needs we can assist you with in the future!

October 07, 2021

My wife and I have purchased 5 new vehicles from Phillips over the past 6 years. Service has been very good for the most part. I praise Zac for his professionalism at service writing and taking care of my ne More

by fisherman34788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Harmon
Oct 13, 2021 -

Phillips Buick GMC responded

Your continued patronage and trust in our dealership is so appreciated. Know that our team will work diligently to make sure your vehicle needs are properly met.

Oct 13, 2021 -

fisherman34788 responded

Well the problem isn't resolved yet but I have faith in Zac to get this right.

October 07, 2021

Problem was resolved satisfactorily but communication was non existent. I had to call them every time I More

by Dquigley43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Phillips Buick GMC responded

It is important our customers feel confident with the customer service they receive, so we appreciate this honest feedback. Thank you for your business and please let us know if there is anything further you need.

October 07, 2021

Originally did not have the part for the repair. Ordered it and certified that the repair was covered under the extended warranty. More

by flalb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
Oct 13, 2021 -

Phillips Buick GMC responded

We appreciate your recommendation. We're happy we were able to get the part needed to complete your repairs. Thank you for trusting Phillips Buick GMC with your vehicle.

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