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986 Reviews of Plaza Lincoln - Service Center
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May 17, 2019
Bob Friend.Been at Service dept 3 times for the same issue. After 3 tries by service department and, so I’m told, corporate can was involved the last time. Now, the same “mirror-clicking” has occurred for the f After 3 tries by service department and, so I’m told, corporate can was involved the last time. Now, the same “mirror-clicking” has occurred for the forth time! This is so unacceptable for a dealer such as Plaza. I was living in GA when I leased this car and will surely drive back there to lease again. Maybe perhaps the dealers in FL just don’t care after the fact? So very disappointed with Plaza. Pugmire in GA ever treated us like this. More
by Linz0818
Verified CustomerEmployees Worked With
Christine in service was very nice, your mechanic not so much. Needs additional training.
Helpful May 16, 2019
Ms. Cook Ms.Cook has been exceptional in your service.department. She tells you exactly what to expect, no surprises. She is a great employee for Plaza Lincoln Ms.Cook has been exceptional in your service.department. She tells you exactly what to expect, no surprises. She is a great employee for Plaza Lincoln. More
by MEDWID
May 12, 2019
5000-mile service Used the valet option for first time; very convenient! No reason to miss or delay service going forward! Only negative is that although vehicle was su Used the valet option for first time; very convenient! No reason to miss or delay service going forward! Only negative is that although vehicle was supposed to receive complimentary wash and vacuuming, the vac wasn’t done even though it was listed as completed on the final job ticket. Minor detail; outstanding service overall. More
by MONSERRATE0701
Employees Worked With
Service manager and valet services.
May 05, 2019
First time Lincoln dealer visit Bought a Lincoln and had to address a minor issue. By far, the best car dealership experience. Service folks were very professional, did what they sai Bought a Lincoln and had to address a minor issue. By far, the best car dealership experience. Service folks were very professional, did what they said they would do, and got our car back to us quickly. Thanks! More
by JDM
Employees Worked With
Service - Christy
May 04, 2019
felt right at home no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't More
by VICTHEFONZ
Employees Worked With
May 02, 2019
Knowledgeable, efficient, timely Appointment was made within my time needs. Car was picked up at my door on time with a new loaner and with no hassle. Even when I changed the return Appointment was made within my time needs. Car was picked up at my door on time with a new loaner and with no hassle. Even when I changed the return of my car to “I’ll drop off the loaner and pick up my car”, there was no problem. My car was ready at the time it was promised. Service representative was friendly/courteous and was able to tell me exactly was was needed, why, the cost, and when the next service was needed and what items needed to be addressed at that time. My car was returned cleaned and in perfect condition. I have dealt with the various Service Representatives at Plaza, and they all have the same work ethic - that, as a Lincoln owner, my satisfaction is the only priority!! More
by MRGILL1074
May 01, 2019
No service Three months ago I went in for a part for my car the Mirror and the seat was rubbing against the consul scratching everything they said there was no Three months ago I went in for a part for my car the Mirror and the seat was rubbing against the consul scratching everything they said there was nothing they could do about the seat and they would order a mirror I went to another Lincoln dealer they immediately put a new mirror on order the seat which was installed wrong replaced it and sent me on my way they were very good I would never go back to your place again More
by Gratton
Employees Worked With
Uknown
April 28, 2019
Quick and professional Robert Giugno was courteous and thorough. He accomplished all my requests in a pleasant manner. He explained all work performed and even washed and Robert Giugno was courteous and thorough. He accomplished all my requests in a pleasant manner. He explained all work performed and even washed and cleaned my MKX More
by WM.DUNLOP7
April 27, 2019
Damaged my MKC; tried to avoid responsibility. Oil changed; filler cap left off; 1 1/2 qts oil sucked out onto engine. Service management attemped to avoid recording the issue in a manner that woul Oil changed; filler cap left off; 1 1/2 qts oil sucked out onto engine. Service management attemped to avoid recording the issue in a manner that would garentee "no charge" repairs of any future damage that was caused by the oil spray incident. As a result of this incident we have freed ourselves of the worries and gotten other transportation. More
by HOLMESPERDUE
April 23, 2019
Unplanned service prompt and courteous My MKC’s electronics were acting funny and I couldn’t use Navigation or turn the radio off. I stopped by Plaza without an appointment. The service rep My MKC’s electronics were acting funny and I couldn’t use Navigation or turn the radio off. I stopped by Plaza without an appointment. The service rep came out and tried to determine the problem. When she couldn’t she made a scheduled appointment for a couple of hours later. The problem was resolved and I got my SUV back all clean and shiny! More
by JIMBARRETT2
Employees Worked With
