Pohanka Acura

Great buying experience! My wife and I have now bought two new Acura MDX's from Pohanka Acura since 31DEC16 and both buying experiences were excellent. Elizabeth Kim and Nicol My wife and I have now bought two new Acura MDX's from Pohanka Acura since 31DEC16 and both buying experiences were excellent. Elizabeth Kim and Nicolas Shirley were our sales reps and both reps made the whole experience fast and simple with no pressures or hassles. We would highly recommend both Elizabeth and Nicolas to anyone in the market for a new Acura. All around the folks that we dealt with at Pohanka Acura made for a pleasurable buying experience! More

Outstanding Experience Working with Mr. Kim from the initial visit thru the purchase and delivery of our new vehicle was first class in every respect. We were especially imp Working with Mr. Kim from the initial visit thru the purchase and delivery of our new vehicle was first class in every respect. We were especially impressed with his knowledge of the product and his patience in insuring we were comfortable with the vehicle before leaving the dealership. More

Above and Beyond My wife and I saw a used car online that we really wanted to look at. Come to find out, it wasn't even finished being cleaned up from the trade-in. Ev My wife and I saw a used car online that we really wanted to look at. Come to find out, it wasn't even finished being cleaned up from the trade-in. Even so, instead of turning us away, they went and got the vehicle from the garage it was being cleaned at. We went on the test drive and enjoyed it. As we waited another few days for the car to become ready to buy, the mechanics noticed an issue with the engine. We got a call right away from Hana and she explained the situation. We really appreciated how open and honest she was. To avoid buying a car that wasn't right for us, they went and found another option for us, comparable to the first. We loved this car even more. We couldn't have been more pleased with the service provided by Hana and the others at the dealership. We look forward to many years in our car. More

Best experience ever! The experience was great. Elizabeth kim is a great salesperson and she offered us all great options. Pohanka also offered us great price and their se The experience was great. Elizabeth kim is a great salesperson and she offered us all great options. Pohanka also offered us great price and their service hours are really flexible (from 6AM - Midnight). The sales experience was very easy and simple with no hassles and painless... I highly recommend Elizabeth and Pohanka. More

JaVon Martin My first Acura lease and the experience was awesome thanks to JaVon Martin the best sales consultant. JaVon is so easy going and very helpful which m My first Acura lease and the experience was awesome thanks to JaVon Martin the best sales consultant. JaVon is so easy going and very helpful which made everything so easy. Definitely recommend him when you need a car from Pohanka! More

Inspection Sacm Don't go here for out of warranty service, especially and inspection!!!. I went to the service center for my 2002 TL Acura; that had the xxx light Don't go here for out of warranty service, especially and inspection!!!. I went to the service center for my 2002 TL Acura; that had the xxx light and my local mechanic advised all was good for inspection except the light. I thought it may have been related to a safety bag recall, that the dealership took care of with no problem back in October. I told the service technician that I am here to care for the xxx light on, yet he remained adamant about my inspection sticker; he advised me that if we find the xxx light tied back to a covered warranty then they would care for inspection and fix, removing the analysis fee. THIS IS WHERE THINGS WENT BAD! Good news is they fixed the light, but came back with a shopping list of issues that would prevent passing inspection. At this point I reminded him a third time not to do anything else but deal with the xxx light. Then he proceeds to tell me that they had already scrapped off the inspection sticker!!!!!!!! With no choice now I ran the issue past the "home team" manager and left there with a failed inspection sticker. I went right back to my local mechanic and handed him the list of failure reasons, only one was valid and was fixed with no charge. The rest of the "failure items" were determined false and I now have a car that passed inspection at no further charge. I would have paid close to 1K at Pohanka Acura!!!! They were out to scam me on a failed inspection. In my opinion they have committed a crime, I am sure this is done frequently!. I love Acura as a product; had a long run with a RSX and a current long run with a 2002 TL. I was actually in the sales department, while waiting for the analysis, pricing cars; well that is not happening now; especially at this dealership!!!!! More

Yong Kim was very helpful and quick at what he does. I Would recommend everyone to him on your next purchase. Thank you again Yong. was very helpful and quick at what he does. I Would recommend everyone to him on your next purchase. Thank you again Yong. More

Great Trade-in / Lease Process Considered only getting an appraisal for selling 2013 Acura, but turned into not only selling Acura, but also trading in a Honda and leasing a 2017 Ac Considered only getting an appraisal for selling 2013 Acura, but turned into not only selling Acura, but also trading in a Honda and leasing a 2017 Acura ILX. Hana was great in explaining the vehicle feature options and showing the trade-value from our 2 cars. Very happy with purchase and fast process! More

Great Buying Experience If you are in a market for an Acura, Pohanka Acura is the place to go. We did our research and comparison shopped, and no one else came closer to the If you are in a market for an Acura, Pohanka Acura is the place to go. We did our research and comparison shopped, and no one else came closer to the selection and price. We had the pleasure of dealing with Nicholas Shirley as our Sales Consultant. We made two trips, few weeks apart, to the dealership to make our purchase. During our first visit, Nicholas took the time to explain everything in detail about the car we were interested in. He made sure that we got all the information we wanted and needed in a no pressure environment. Nicholas followed up to provide more information, and let us take our time in making our decision over another vehicle from another maker. After we decided to go with an Acura, I reached out to Nicholas via email for a price quote, and we got the price within an hour. We made an appointment for the purchase, and when we got there the dealership honored the price on the model and trim. We just picked the colors because we were flexible on that part. The sales process was smooth and fast, Nicholas suggested few accessories for us to consider, which I compared online while I was sitting there and prices were competitive (You also have consider that items include installations and covered in warranty if you get it from the dealership), and we decided too add few things that we knew we wanted. Once we agreed on the final price, we dealt with the Finance Manager Ziad Rahme. Ziad was also very straight forward, and gave us an options on alternative finance options, extended warranty, and maintenance package. There was no pressure to take any of them, but we took both of them because we planned to keep the car as long as we can. We shopped for extended warranty before going to the dealership, and one they offer is a really good deal for the duration of the coverage. (We have definitely used them on our other vehicle) We also did the cost comparison on the maintenance package and it will save you money if you plan on having the car for at least four-years. Overall, the whole buying process took only little more than an hour, there was no hassles or surprises. I was very happy with the process, and would recommend Pohanka Acura and our Sales Consultant Nicholas Shirley to anyone. More

Excellent Experience Everyone was extremely pleasant and our salesperson Elizabeth Kim had all the answers and was very patient showing us the details of our new car. High Everyone was extremely pleasant and our salesperson Elizabeth Kim had all the answers and was very patient showing us the details of our new car. Highly recommended! More