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Power Ford
Albuquerque, NM
1,683 Reviews
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1,683 Reviews of Power Ford
Helpful November 02, 2023
I gave Katie Klein,in the "QuickLane" department a call telling her I had a tire issue. She looked up my records said to come in at a specific time. When I arrived, she said if her team couldn't fix the ti telling her I had a tire issue. She looked up my records said to come in at a specific time. When I arrived, she said if her team couldn't fix the tire she had already brought in a new one to replace it if needed. The tire on my truck is not a normal stocking tire. I was out of there within an hour and they included some additional care to my vehicle. Compared to a year ago quick Lane and Katie Klein are ROCKSTARS !!!!!!!!!!!!!? More
by vhoneyfield
Employees Worked With
Katie Kline
October 12, 2023
I would never buy a vehicle from Power Ford, nor would I ever use any of the services from the Power Ford mechanic shop or the parts department. I purchased a 2014 Ford F150 FX4 back in June of 2023, all s ever use any of the services from the Power Ford mechanic shop or the parts department. I purchased a 2014 Ford F150 FX4 back in June of 2023, all seemed like business as usual, but the sale seemed rushed and was not professional. Immediately after the purchase of the truck there were mechanical issues that was going to need immediate attention. I was told by the sales guy at Power ford that the truck I purchased from him had went through the Power Ford mechanical shop for service and inspections and that everything was top notch. Which it was not “Top Notch”. I took this truck to a private mechanic where was able to see these issues for myself in person and here is a list of issues that what was found and repaired correctly at my expense. 1. Missing retaining nut on passenger side lower ball joint. 2. Damaged upper ball joint on passenger side. 3. Damaged upper ball joint on driver side. 4. 1.5-inch front suspension spacer lift incorrect causing damage to both the Left and Right side front upper control arms. 5. Reversed 3-inch rear lift blocks causing drive line to have a 2-inch gap from transmission to where the drive line seats into the slip yoke for the transmission. 6. Driver side front axle not correctly inserted into front spline assembly of front wheel hub causing the 4-wheel drive not to function on the front driver side and damaging the axle shaft all together. 7. Rear suspension U bolts were incorrect and the retaining nuts that held them on were threaded on by roughly 6 to 8 threads. Retaining nuts for U bolts were flush at best with the U bolt and not protruding. 8. Reverse camera flickered and didn’t work and had to be replaced. I was told in confidence that this particular truck was brought into the Power Ford shop and had the full suspension swapped out with another truck that came into the lot as a trade in so that this truck would have a nice stans and look better than factory. Not only was this unprofessional but these issues on the truck could have cost me and my family our lives as this truck was unsafe to drive and be on the road but I believed in the sale guy and trusted in the name of Power Ford. I paid $27,000 for this truck and it cost me more than $5,000 just to make it safe to transport myself and my family. Not only do I distrust your salespeople because of this, I distrust the competence of the mechanical team at Power Ford who worked on this truck because the work was not Ford quality and with missing hardware as well as installing damaged components which put people’s lives at risk. NOT GOOD I have reached out and spoke with the sales associate several times where things were promised to be fixed or helped with and no follow through what so ever . More
by Elitesoldierone
Employees Worked With
Mike Brennan
October 08, 2023
Z was great to work with! Not only did they change the oil in my car they filled my tires with air and reset the TPS! Not only did they change the oil in my car they filled my tires with air and reset the TPS! More
by Smariemontano28
Employees Worked With
Ace Cooley, Ricky Montoya, Justin Bent, Savannah Montano, Karizzma Medina
October 06, 2023
The individual that checked in the vehicle, Katie, was extremely friendly, knowledgeable, and professional. Ditto the young lady whom we paid upon receipt of our vehicle. extremely friendly, knowledgeable, and professional. Ditto the young lady whom we paid upon receipt of our vehicle. More
by Verified Customet
Employees Worked With
Katie Kline
October 06, 2023
Overall my experience at Power Ford service department was beyond my expectations. The person that helped me at the service department was experienced and knowledgeable, person like him makes you want to was beyond my expectations. The person that helped me at the service department was experienced and knowledgeable, person like him makes you want to come back. More
by hdesiderio47
Employees Worked With
Darren Francisco
