Premier Subaru - Service Center

Beware of large markups on parts prices above MSRP and deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount repla deceptive invoice statements listing retail prices that are not the actual MSRP, but the inflated price. I recently had the strut and mount replaced on my 2018 WRX at Premier Subaru in Branford. When I received the invoice, I looked on Premiers parts website to understand what exactly was being replaced. I was shocked to see that the prices Premier charged me for the two parts was 32% and 54% higher than MSRP, and 83% and 89% higher than Premier charges to purchase online and pickup in the service department mere feet away from where I stood. Despite these drastic markups the invoice which lists the retail and actual price listed the inflated price for both retail and actual, deceiving the customer into thinking they are paying Subaru’s MSRP. When I questioned this Premier Subaru did not have a rationale for the practice and without explanation gave me a $147 discount, which was less than half the markup above MSRP. More

Service is not bad, but need to wait for a long time for the desired parts, which cause the delay of the repairing. the desired parts, which cause the delay of the repairing. More

Adam Davis was very helpful, pleasant and efficient. Great service, comfortable and clean waiting room. Great service, comfortable and clean waiting room. More

Very happy with everything about Premier Subaru and the outstanding customer service. Definitely worth the drive from Norwalk! I feel confident that my car is now getting the best service, after years of outstanding customer service. Definitely worth the drive from Norwalk! I feel confident that my car is now getting the best service, after years of disappointing service closer to home. (Premier Subaru ran diagnostics and discovered that Stamford Subaru had installed a defective battery!) More

I feel that my car gets excellent care and service. I am happy with the service department and would never go anywhere else. I am happy with the service department and would never go anywhere else. More

We scheduled our appointment for needed repair, brought the car in for the work and picked it up at the end of the day, as promised. Work was completed and functioning as expected. GREAT JOB! AS USUAL.. the car in for the work and picked it up at the end of the day, as promised. Work was completed and functioning as expected. GREAT JOB! AS USUAL... We qualified for a loaner car for the day, which helped us emensely. Maegan Collazo, our Service Adviser, was knowledgeable, efficient, courteous and cheerfully friendly. A TRULY GREAT EXPERIENCE OVERALL! More

Very comfortable waiting for my car to be serviced. Was done earlier than expected. Only wish my name and car were not so often confused with my husband's name and car (also a Subaru)! Was done earlier than expected. Only wish my name and car were not so often confused with my husband's name and car (also a Subaru)! More

Service was very accurate and friendly. I have always been accommodated to my scheduling needs. Thanks I have always been accommodated to my scheduling needs. Thanks More