Priority Honda - Service Center

Childish Behavior Before this week, me and my family have had a very fairly positive experience with this dealership. However, the Parts Department was able to do nothi Before this week, me and my family have had a very fairly positive experience with this dealership. However, the Parts Department was able to do nothing for me for a mistake on their end. I had purchased a spare key from the dealership for my 98 Honda Accord. It was a transponder key. Yet, Jeff, the employee who sold me the key, never mentioned that it need to be programmed. I did not think to try the key because it was a spare and I didn't have a relative opportunity to use it. Why would anything be wrong with it? I learned the hard way... Last Thursday, I had lost my main key for the vehicle so I went to use the spare key. The vehicle doesn't start after repeated attempts. So I get it towed to a mechanic who tells me it probably won't start because the spare key is not programmed. I end up finding the original key and we try to start the car. No problems whatsoever... So I take my recepit of the spare key and the recepit of the mechanic to John who is the manager of the Parts Department. I had to go in three times before I could get to him because there is no one else who can help me apparently and he's hard to find. John tells me he doesn't believe me when I tell him that Jeff didn't tell me it needed to be programmed. This is after I show him the mechanic recepit that clearly says "diagnosed no start due to unprogranmmed key". Two questions: Why in the world would I pay $30 for a key and not pay the $50 to program it if Jeff would have told me it needs it; the key is just a $30 paperweight! Second, if John doesn't believe me, why doesn't he call the mechanic on my recepit? I will no longer tell my friends and family to use Priority Honda Chesapeake after this exceptionally poor service given to me. When I have clear evidence brought before you and you still treat me this way, it's nothing but childish. More

WORST EXPERIENCE EVER!!! CUSTOMERS PLEASE GO ELSEWHERE!!! Took my '05 CRV for an oil change on 5/12/16. Later that night, car began making a funny noise that it'd never made before. I called back & was told t Took my '05 CRV for an oil change on 5/12/16. Later that night, car began making a funny noise that it'd never made before. I called back & was told to bring the car back in & they'd inspect it to see what the problem was. I scheduled that follow-up for 5/19. However, on 5/17 the noise became worse & my car broke down on me at the gas station. I thought I was out of gas because the gas light was on, even though that was still unusual because I know how many miles I can travel after the gas light comes on. I had the car towed to Priority Honda Chesapeake where I was told the next day that the noise I heard was from a broken AC compressor. I asked if that effected the car's drivability and was told no. I asked why the car broke down & was told it was a coincidence. Five minutes after I hung up, Amy Ewell called back to say the car broke down because I was out of gas. The charge for a new AC compressor would be $1500. I went two days later to pick up my car without the repairs since the car could work without the AC. Amy had told me there would be no charge. Yet, they tried to charge me $131 when I went to get the car. I refused & they dropped the charge. I drove the car not three blocks up the road, filled it with gas, & the car broke down AGAIN! Since my brother was trailing me in his car, we switched vehicles & drove his car & my car to his home. My car continued to cut off for the entire ride. I called Amy the next day & she seemed surprised that I was still having issues with my car. She told me to have my car towed in, once again, so that they could take a look at it. I expressed that my car was cutting off even though it had a full tank of gas & that I wasn't pleased with that. She said, and I quote, "now that your car has a full tank of gas, we can really see what's going on with it". I'm guessing she said that with a straight face. My car was towed to their dealership for a second time. Diagnosis? When I drove my car off the lot, I made the problem worse, per Amy, & the entire system was contaminated so the new cost of repairs would be $4500! The problem with that is that my brother had spoken to Firestone after my car cut off when I drove it off the lot & it cut off on me. We knew that the entire system would need to be replaced because of contamination & they quoted us a price of $1599 to repair the entire system. Honda's original quote failed to cover the cost of contamination & their incompetence in blaming me for their failure is laughable. My gripe with these guys is that they are dishonest. I have no real idea what's wrong with my car, but every time I've taken it their, 1) the problem got worse, and 2) the cost goes up. Prior to the oil change, my vehicle worked fine. It only has 92k miles on it, had one previous owner, & I had no trouble with the AC or the AC compressor. Not to mention the AC received a green mark for being ok when they changed my oil on 5/12. Not sure what having a full tank of gas has to do with properly diagnosing what's wrong with my car. Or how they were able to make the first diagnosis with the AC compressor when there was only a little gas in the car- if in fact the amount of gas effects the diagnosis at all. Of course, the manager stands behind his representative's questionable diagnosis, and the general manager has refused to return our calls. Please, do yourselves a favor, and run like xxxx away from this place! I may not have a degree in automobile repair, but I do have a master's degree, and these guys are bad news. More

Bad business practices . I had a scheduled appointment for my CRV for an oil change on a Monday. The Sunday before my appointment, a Priority Honda salesman called me. He sa . I had a scheduled appointment for my CRV for an oil change on a Monday. The Sunday before my appointment, a Priority Honda salesman called me. He said that he got my name from the service department and he started giving me the sales pitch to trade in and upgrade my CRV. I do not appreciate the service department releasing my information to the sales department. BAD BUSINESS releasing information like that. I will be taking my business elsewhere. More

Smart Keys are beyond Stupid! They need your car towed in to program your useless key? Are you freaken kidding me? What a scam...a con job in epic proportions! They need your car towed in to program your useless key? Are you freaken kidding me? What a scam...a con job in epic proportions! More