Quality Auto Mall

Superior Service Superior service by Service Manager Tom Dickman the rest of the service department as well as the sales department. Definitely recommended for any and Superior service by Service Manager Tom Dickman the rest of the service department as well as the sales department. Definitely recommended for any and all vehicle needs. More

power locks I have been there at Quality Ford two times so far. I always had gone to All American Ford for my recalls in the past for my Ford Windstar. Now i have I have been there at Quality Ford two times so far. I always had gone to All American Ford for my recalls in the past for my Ford Windstar. Now i have a Mercury Sable and going to Quality Ford i will never go back to them. Your staff is so much nicer and they care about you as a customer. I had a bad experience with All American. They gave me my car back after 6months dirty, dead battery and my van was damaged upon there possesion for having it 6 months never starting it in the winter and the head gasket blew. I was out of a vehicle!!!! I took my new car which is used for an oil change and was told the tires were old. So i bought 4 new pirelli tires. Now i never new the code and was having problems with the locks. Carlos Santana was a real gentlemen and was so nice and kind to help me out. The people atthis establishment are 100 times kinder and polite and treat you with care!!!! Thanks Quality Ford More

Terrible attitude over the phone and mistakes filled emails So I browsed the Ford website and found that Quality Auto has the exact configuration that I want for the Ford Explorer. In fact, they are the only d So I browsed the Ford website and found that Quality Auto has the exact configuration that I want for the Ford Explorer. In fact, they are the only dealership that has that configuration. I requested a quote through the Ford website and got an automated response from Catherine Cordes immediately and got a few follow up emails after that. What I noticed, however, was that she kept on referring to the wrong vehicle than the one that I was interested in. I was looking at a 2014 Explorer, she mentioned 2013 Explorer, Escape, 2013 Explorer again in separate emails. That tells me that all of them are automated email templates that she never changed. So after I inquired about a quote on the phone with her. She got Danny calling me back. I had a brief conversation with Danny and ask him for a quote. After saying that he'll get back to me, I never heard from him again. Ok, fine. So Catherine proceed to spam my emails and call me a few more times asking if I got my questions answered. When I said no, I'm still waiting on Danny, she assign me to Bill Brawer. He called me back and basically unwilling to provide a price after we talked. He says something to effect of "if I give you a price now, does that mean we have a deal at that price?" Are you kidding me? Yea, sure I'll pay you a million bucks for a car. After some pushing, he basically gave me a price that is above the MSRP and asked when I'll be in since they are geographically desirable. What does that really mean? I basically took it as that he's not interested in doing business as no sane person would bother negotiating with the price he started with. Even Ford's website was listing a price lower than his price. I went ahead and unsubscribed from all future communications from this dealership. Even though I unsubscribed, I continue to get these template emails from Catherine asking whether I got my answers, how's my shopping process, blah blah blah. The addition spam messages are what prompted this review. Seeing my experience on the phone and over email, I didn't even bother going in and decided to shop with Jersey City Ford, who is further away but much much nicer attitude and up front pricing. More

Dan the Man is All you Need On Wednesday April 30th, 2014 I had the good fortune of going to Quality Automall to look at a 2013 Corolla I had seen on the Quality Auotmall website On Wednesday April 30th, 2014 I had the good fortune of going to Quality Automall to look at a 2013 Corolla I had seen on the Quality Auotmall website. When I pulled into the lot I was greeted by a superior saleman named Dan S. We briefly discussed the car and he took me to look at it.The car was exactly as I had seen it online, very clean and no dings and dents. I went for a test drive with Dan and I was hooked. We discussed price and I purchased it for much less than the sticker/adverised price. Dan was honest and forthright about the costs (no hidden fees when it was all said and done) and kept his word on everything he promised. A few weeks later upon returning to Quality Automall to pick up my new plates, I was given a check for the overage amount between the estimate of what I paid for registration and what it actually cost. It made my day because I just wasn't expecting it, that's all. I would gladly buy 10 more cars from Quality Automall because of the honesty and integrity of Dan S -------------------------------------------------------------------------------- More

Do yourself a favor and chose another dealership! I visited the Quality Automall twice in the past couple of days and both experiences were not at all good. I went in with my daughter on both occasio I visited the Quality Automall twice in the past couple of days and both experiences were not at all good. I went in with my daughter on both occasions and I was not acknowledged at all, maybe because it was late on a Saturday and thought it was too close to closing time so I would come back early the following week. I went tonight and spoke to the manager who refused to offer me a test drive. He said to me "don't you think you should test drive when your husband is here" I explained it was a lease through by business and I didn't need my husband to make this decision. He actually refused to offer me a test drive. What can I say, I was floored. Don't work with this dealership! In today's day and age to say something like that is ridiculous! Not at all a good representation of the brand and shame on them. It will be a long time before I consider purchasing any Ford product again. More

In 2011 I leased a ford escape from this dealer and dealt with Frank, he was wonderful but he is the only reason that I signed with Quality Auto Mall. While going in to finalize my deal, pick up my car and s with Frank, he was wonderful but he is the only reason that I signed with Quality Auto Mall. While going in to finalize my deal, pick up my car and sign all of the paperwork...there was an issue and I was unable to pick up the car that night. One of the finance managers said that the person who needs to sign off had to leave and since I came in late (after work) and that I should have tried to come in earlier. I was clearly upset since no one had called me to let me know what was going on, I left work early for a deal that should have gone through easily. Once the finance manager saw that I was not happy, he proceeded to tell me that "buying a car isn't like buying a new pair of shoes." After this sexist comment I was ready to leave, Frank knew that the deal was falling through and ended up offering me a remote starter for the car for free. Frank is the ONLY reason that I completed this deal. I should have known that I should not return to Quality Auto Mall based on my original experience with my signing my lease paperwork, but did want to give them another chance...they proved that my business was not appreciated there and I went elsewhere. My lease was ending soon so I wanted to go back to Quality Auto Mall for my options since this is where I originally bought my lease from. My original salesman Frank had retired so I was unable to see him. I met with Danny about what I was interested in and tried to find out a little bit of what my options were. From the moment I sat down, I did not feel settled with where this deal was going. Danny immediately tried to put me in a car that I did not want and was not forth coming with what the best option for me was. All he was concerned about was the sale and getting my business. There was so much back and forth with the finance office that most of my visit I was sitting alone at the desk waiting for him to come back with numbers. Once Danny realized that he hadn't sold me on what he had offered, he started talking to my boyfriend sitting next to me-probably thinking that maybe he could convince me to buy. As a young woman walking into a dealership, this is not the customer service that I expect. As the person buying the car, the salesman should talk directly to me about my options, not the man sitting next to me. Needless to say, once I felt disrespected I left the dealer and vow to never return there. In a separate experience about 6 months ago, my boyfriend was looking for a car and decided to stop at Quality Auto Mall. I am not sure who we spoke with, but once my boyfriend said that he was just trying to get numbers and see what was affordable to him, the salesman told him that he should not go car hunting on a Saturday and that most car dealers won't take him seriously since he is not ready to settle on a deal. The salesman then started asking me about my car to try and salvage any sort of deal possible...we proceeded to leave immediately. Perhaps there are some salesman at this dealer that do not operate like the men that I encountered, but I would highly suggest staying far away from Quality Auto Mall. After going to another local Ford dealer and seeing how a customer should actually be treated, it was a completely opposite experience and truly eye opening as to how poor customer service I had received MULTIPLE times at Quality Auto Mall. More

I purchased my 2012 Ford Focus at this dealership. My first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department is truly, in my opinion, unique. They are always professional, knowledgeable, and most of all courteous, no matter how small the request or question. They make me feel that I am the only customer. I must especially commend Mr. Thomas Dickman and the way I see that he works and treats with his staff, also the technicians Andy and Doug, and a special thank you to Darlene in the Reception Cashier department, she is truly a "Jack of all Trades" More

I have never experienced the exceptional level of professional service that I have received from Quality Auto Mall, especiall from Mr. Thomas Dickman in the Service Department. This is my first Ford professional service that I have received from Quality Auto Mall, especiall from Mr. Thomas Dickman in the Service Department. This is my first Ford. I have owned 10 cars before my Ford Focus. None of the previous dealers either in Sales or for Service have been this professional, understanding, knowledgeable, and caring. I am not a technical person, and Mr. Dickman has the patcience of a saint, even to answer my most unknowing questions about my car. After all the hoopla of the sales experience of buying a car, and I have had many, it all really comes down to the AFTER, the SERVICE of the vehicle. Tihis has been the best especially due to the professionalism of Mr. Thomas Dickman and his service staff. They do know their customers needs and make sure they are satisfied. Believe me, I am usually not the type o individual to give out praise, but in my experience with Quality Auto Mall and Mr. Dickman, I feel I must. Keep up the good work, and PLEASE, do not leave, any of you. Also special thanks to Darlene in reception and cashier. She is kind, professional, thorough, and caring. For the record, this is Frank Commesso should a name be required. More

Alan Is Customer Service. Excellent , Quick, Informative the best car service experience I have had in a long time. They serviced my truck and my wife's edge. Informative the best car service experience I have had in a long time. They serviced my truck and my wife's edge. More

Service is horrible, my wife had her SUV with them for over 3 weeks, for two issues. They corrected the radio issue but the major concern was not seen, we picked the car back up and a day later (ofcourse over 3 weeks, for two issues. They corrected the radio issue but the major concern was not seen, we picked the car back up and a day later (ofcourse on Sunday), the issues reappears. I called them back, left messages for the next few days. The service department manager Tom Dickman, assured me he would call me back as soon as he got a time slot for me. It's been 10 days... More