Radley Acura

Liars & Cheats. Say anything to get you in. Then shaft you. I had a verbal commitment from Tim Morgan, Internet Sales Manager, and he asked for a credit card deposit, but then said no need. Twenty minutes you. I had a verbal commitment from Tim Morgan, Internet Sales Manager, and he asked for a credit card deposit, but then said no need. Twenty minutes later texted that he'd actually sold the car I'd committed to buy earlier in the day, then offered me a different color scheme...but said there were NO others. Next day, I called and spoke to the sales rep (Ahn), who offered a better color combo option...same price, same everything. I agreed to come in next morning first thing. Immediately the manager came over -- Nader Sulaiman -- and explained how he couldn't sell me the car for the agreed upon price. He came and went forv45 minutes..."crunching the numbers". Then said he needed another $1200!!! I got up and walked out. Later that day I filed a formal complaint with the Virginia Attorney General's office and the Virginia Department of Consumer Affairs. I hope they get investigated for Bait & Switch...which is still illegal in most jurisdictions. When I relayed this story to another Acura dealer...he was not at all surprised, instead embarrassed...and said dealers like this give the Acura brand a bad name. Come to think of it, I may write to Acura corporate. BE ADVISED: THESE GUYS ARE CROOKS! I have bought a lot of cars in my time...and these guys are the worst ever. Do I sound upset enough??? STAY AWAY!!! AVOID AT ALL COSTS!!! More

I have always been treated very professionally and very courteously at Radley. For the life of me, I can't understand their 2.2 rating. It is at least a 4.7 in my opinion. I marked down the price factor, b courteously at Radley. For the life of me, I can't understand their 2.2 rating. It is at least a 4.7 in my opinion. I marked down the price factor, because I think in general dealer's repair shops are more expensive, but I am willing to pay extra for the peace of mind of having Acura trained mechanics servicing my RL. Carolyn Mason has been nothing short of superb! She is a credit to Radley and the Acura name. She deserves a raise and promotion. More

I have been a loyal customer of Radley Acura for many years, but a recent visit to their service department has made me question whether or not I will ever return. I brought my car in for a repair and w years, but a recent visit to their service department has made me question whether or not I will ever return. I brought my car in for a repair and was given an estimate, but was also advised that I needed to repair two other unrelated items totaling over $1,000. I declined to have those items repaired and brought my car to a nearby mechanic who has been a trusted business in Arlington for over 50 years. That mechanic advised me that the two items Radley said needed to be repaired were perfectly fine-- no signs of any problems. At some level you have to expect dealers try to earn money pushing "preventative maintenance," but it's another to have the dealer deny you a Virginia state inspection certificate for supposedly "failing" parts of the car, when a visit to an inspection station just down the street found no problem whatsoever and provided a passing inspection sticker. (Total charge at that mechanic was $35.) If you are going to do business with Radley Acura service, my advice is get a second opinion before agreeing to any major service expenses. This experience has made me wonder how many thousands of dollars I've spent on unnecessary repairs with Radley over the years. More

Customer service - starts as you enter the dealership - and if you are not a first time buyer, you would know it as you step in. Strongly lacking direction of car selling, I agree i went there, but jus and if you are not a first time buyer, you would know it as you step in. Strongly lacking direction of car selling, I agree i went there, but just for lowest price- and buying my 3rd car i understood, that is all what i need - turns out NO. my message is not to limit you to go there, please do, but feel free to agree / disagree on your return. I think there is not much one can do to improve customer service, except for writing more of self experience here and hope one day there administration figures out the problem. I might sound pessimistic, and not writing actual facts, as 5 weeks down the road i am still struggling to get my work done. will update when it is actually done. g luck! More

Jeremy Logsdon is the man!! I always receive great Jeremy Logsdon is the man!! I always receive great service at Radley Acura and Jeremy is always there for me! This is my 5th Acura and they are alw Jeremy Logsdon is the man!! I always receive great service at Radley Acura and Jeremy is always there for me! This is my 5th Acura and they are always service at Radley's. Which acura dealership to stay away from Tischer; they are the worst!!! Tischer is the worst dealership I have ever known. And remember this is my fifth Acura (going back to Legend) and they are the worst that all I can say about them. Radley makes me appreciate my car and my time!!! More

I have a 2001 Integra I bought at this dealership when it was new, and I've been using the dealer for service ever since. I also work close to the Rosenthal Acura shop in Gaithersburg. So, I was at work, h was new, and I've been using the dealer for service ever since. I also work close to the Rosenthal Acura shop in Gaithersburg. So, I was at work, had minor trouble (flat tire) and brought the car to Rosenthal. They handled it and told me something I sorta knew, I was due for a new clutch, the old one was really worn. They said the could replace the clutch with a new flywheel for $1700. But I also knew I needed a Virginia safety inspection, which Rosenthal in MD couldn't do, so I called Radley and told them what I needed. They said the clutch would be $1970. I told them Rosenthal's price and they reluctantly matched it and said they'd throw in the inspection for free. I said fine, we'll do it. When I picked up the car from Radley the next day they had done the clutch but said the car needed new bushings for $670 before they could inspect it or it would fail inspection! They said they'd still do the inspection for free when I brought it back in for the other repair. I smelled a rat so instead I went to a local garage to get it inspected and the car passed, no problems or upcharges. Radley was totally dishonest and was just trying to steal, steal, steal. Don't ever do business with them! More

I bought a new TL here after shopping another Acura dealer and two more dealers selling a competing brand. I was treated far better in this dealership than in any of the other three -- no mind games o dealer and two more dealers selling a competing brand. I was treated far better in this dealership than in any of the other three -- no mind games or attempts to low-ball my trade-in, and no attempts to sell additional equipment or service (other than the usual extended warranty). The salesman and floor manager were friendly and straight with me. I left with a new car I'm very happy with and a very good feeling about the dealership I bought it from. You can't ask much more than that. More