Rallye BMW

THE WORST DEALERSHIP EXPERIENCE EVER! I was serious THE WORST DEALERSHIP EXPERIENCE EVER! I was serious buyer at the end of my search ready to purchase. After researching for particular vehicle 328xi o THE WORST DEALERSHIP EXPERIENCE EVER! I was serious buyer at the end of my search ready to purchase. After researching for particular vehicle 328xi on internet, I called and confirm the vehicle was available for test drive. Firstly, the address on BMW dealership website lead to an incorrect location. I called the dealership for location, and was told to enter a different address in my navigation system - This information should be on the website or told to people when they call to confirm appointments! When I arrived, there were 4 people sitting behind the counter. I was told to wait in the lounge area as a “Client Advisor” (CA) would be assigned. Minutes later, a CA who had been sitting behind the counter the entire time walks over and tells me to follow him. It felt odd, like I was imposing on his free time. When I provided the CA with the specific model and inventory model as listed on the web, he struggles to find the vehicle on the list – In fact, I had to point it out on his screen! Then he proceeds to tell me that this was not a coupe, but a 4 door (contrary to what was listed on the website). CA tells me not believe anything posted on the website or what people tell you when you call them. After taking note of the cars I wanted to test drive, he goes off to get the keys. I walk out to the 335i. The CA condescendingly tells my girlfriend "Dear, you're going to have to get in the back" - I could tell that she was annoyed but her response was firm and polite. She explained that as this was a test drive, she would prefer to sit in the seat she would normally sit in when riding the vehicle. Begrudgingly, the CA sat in the back, but first, making a big effort to “squeeze” into the back seat. During the test drive, it felt like forced extraction to get any details about the car and any packages associated with it. On returning to the lot ready to test drive the second car, I was told it was too late in the day to test drive. Given this information prior, I would have test drove the cars in opposite order. The CA proceeded to walk off so I walked after him and told him that I wanted to give him some feedback about his service. He proceeded to respond by saying “Don’t believe that they tell you on the phone since they don’t know what they are talking about.” I had spent time driving in from New Jersey in poor weekend traffic with a strong intent to purchase a vehicle, only to receive THE WORST DEALERSHIP EXPERIENCE EVER from the 3rd biggest BMW Dealership in the US! More

My experience at BMW dealership in Westbury was incredible and I bought my first BMW!! My sales agent went so out of his way for me as I kept changing my mind on what car I wanted whether it was t incredible and I bought my first BMW!! My sales agent went so out of his way for me as I kept changing my mind on what car I wanted whether it was the 3 or 5 series that I wanted. Ryan stayed patient with me and got me into the car at the lowest rock bottom price possible. If it wasn't for Ryan I probably would not have bought the car! More

My car was kept at the dealership for over a week. I was repeatedly lied to about a part coming in but in reality while working on the car there was water damage and they were dehumidify it. The day of pic repeatedly lied to about a part coming in but in reality while working on the car there was water damage and they were dehumidify it. The day of pick up, the service advisor calls a few hours before and says there is going to be a $540 dollar charge that's not covered under my warranty. If you value honesty and proper service of your car do not bring your car to rallye service dept. More

Sales discussion started somewhat tense, but turned out ok. I did not like the statement from the salesman:" If you think you will buy a car here $500 above dealer invoice, it will not happen." If and when ok. I did not like the statement from the salesman:" If you think you will buy a car here $500 above dealer invoice, it will not happen." If and when I buy another car, if I get that greeting, I will make sure I walk out. More

To whom it may concern, I recently brought my 535xi in for service, as my dashboard was all lit up and looked like the tree at Rockefeller Center. I was escorted to the desk of Mr. Kevin Cone who took dow for service, as my dashboard was all lit up and looked like the tree at Rockefeller Center. I was escorted to the desk of Mr. Kevin Cone who took down some pertinent information. I explained what was wrong with the car. Later that day, he must have called at least 3 times! Great follow up. I received my car the next day in the afternoon. It was all fixed and washed. This is why I have purchased my vehicles from Rallye, and schlep from Astoria, rather than go to the 2 dealerships that are near me that would make the most sense. Kind regards, William Kokoris More

GREAT CUSTOMER SERVICE IS IMPORTANT WHEN IT COMES TO SERVICING YOUR VEHICLE, AND AT RALLYE SERVICE DEPARTMENT YOU RECEIVE FRIENDLY, PROFESSIONAL HELP AND CUROSITY. MOST IMPORTANT YOUR CAR RECEIVE THE SE SERVICING YOUR VEHICLE, AND AT RALLYE SERVICE DEPARTMENT YOU RECEIVE FRIENDLY, PROFESSIONAL HELP AND CUROSITY. MOST IMPORTANT YOUR CAR RECEIVE THE SERVICE IT NEEDS. NICOLE LATTA More

Unfortunately need 3 trips in 2 weeks to fix one problem with fuel pump. Two of the visits required leaving vehicle for multiple days. This should have been resolved in one visit and in one full day. I was with fuel pump. Two of the visits required leaving vehicle for multiple days. This should have been resolved in one visit and in one full day. I was told they would look into some type of remuneration. To date no response has been forthcoming. More

George is a nice and patient from the very start. He doesn't push and let you know everything you need and make your own decision. We appreciate his truth telling in the whole processes. He's very quick doesn't push and let you know everything you need and make your own decision. We appreciate his truth telling in the whole processes. He's very quick in responding all the questions during the purchase processes. We like his style and would recommend him to any friend who's to buy a BMW. More

I purchased a 2010 535i from Rallye. This car was a loaner car so technically a used car without a previous owner. BMW gave me good money for my trade in and since they are changing body types in 2011 loaner car so technically a used car without a previous owner. BMW gave me good money for my trade in and since they are changing body types in 2011 for the 5 series they discounted the car quite a bit. This along with free car washes from the promotion at the time and "The Ultimate Driving Machine", I am happy just sitting being in the car even if I am stuck in traffic. Everyone there was extremely professional and courteous. I would highly recommend Rallye Motors. More

I purchased a 2011 BMW on July 8, 2010 from Mr. Bill Wagner. On this date we mutually agreed to the signed contract which I was most pleased with. The day before delivery, Mr. Wagner informed me the c Wagner. On this date we mutually agreed to the signed contract which I was most pleased with. The day before delivery, Mr. Wagner informed me the contract needed to be modified, thereby increasing my monthly payment. This caused me much distress and confusion, and I seriously considered walking away from the deal. A discount which was applied to the deal on July 8 allegedly did not apply to a 2011 3 series which I planned to lease. I was informed of this the day before delivery, under the guise of, "it's still a great deal!" I was deeply disappointed that a car dealership as reputable as BMW would hold the customer responsible for its employees mistakes, and this is not acceptable. What saved my first experience from being a complete failure with BMW was Mr. Wagner's friendly deportment and the BMW dealership's agreeing to the original, SIGNED contract. If not, this deal would have been dead in the water. If Mr. Wagner was following employee protocol when attempting to modify a signed contract, BMW seriously needs to consider reevaluation of procedures and best practices. If he attempted to modify a signed contract after realizing mistakes on his own, well, his credibility and professionalism are extremely suspect. This unfortunate experience has indeed been rectified in my BMW's performance. I truly love the car, and understand why it is referred to as a "machine." More