Rallye BMW - Service Center

My 535i had an engine malfunction problem which made the car barely drivable. When I first drove into the dealership without an appointment no one could help me, also because no loaner was available. But th car barely drivable. When I first drove into the dealership without an appointment no one could help me, also because no loaner was available. But then the appointment I made was advanced, I was given the loaner, Kevin gave me all his attention, kept me updated on the repair (new fuelpump)and got the car ready before the promised ready-date. I would have also liked to have my one year check-up done during my visit but that was not possible as the one year anniversary is still 3 weeks away. I thought that was a little too exacting. More

when you meet the customer with a smile its already certain you will be serviced the right way. The waiting was as promised and the car was even washed. She promised to check the heating system next t certain you will be serviced the right way. The waiting was as promised and the car was even washed. She promised to check the heating system next time because i could not wait all day this time. the waiting room with coffee available was also a pleasure especially in the morning. More

Arrived at 2:30 PM on Friday without an appointment. Had car inspected, washed, windshield wipers replaced and all fluids topped off in 1 hour! Rallye BMW service makes you feel "important". This is a t car inspected, washed, windshield wipers replaced and all fluids topped off in 1 hour! Rallye BMW service makes you feel "important". This is a true luxury car experience. Recommend Rallye. More

Excellent, convenient service department where you drive into the garage are greeted by the prep team and escorted to the service advisor. All service done efficiently while waiting in the cafeteria/lounge into the garage are greeted by the prep team and escorted to the service advisor. All service done efficiently while waiting in the cafeteria/lounge. Plenty of space to work, make phone calls, read or just watch tv. The car was returned to me washed and vacuumed. Very happy with the service at Rallye. More

I had a problem with one of my headlights---a trouble message was appearing in the car for a few days prior to me calling. I called David and he said to bring in the car the next day---which I did. He message was appearing in the car for a few days prior to me calling. I called David and he said to bring in the car the next day---which I did. He was waiting for me at 7:00 in the morning. He told me it would be about 45 minutes and would I like to wait---which I did. Almost to the minute the car was completed. I met with David and signed the invoice, no charge for the problem and went back to work. David has always been great and extremely responsive. It is really a pleasure dealing with this service group. More

Had to bring the car in for service and a inspection. David was friendly,quick and efficient. I was in and out within the hour. I had very good experiences at Rallye and have been a long time customer. I David was friendly,quick and efficient. I was in and out within the hour. I had very good experiences at Rallye and have been a long time customer. I have had several different service advisors over the years and they have all done a very good job. I highly recommend Rallye and the facility is top notch. More

Excellent service with utmost courtesy and professional handling of customer concerns with timely updates on progress of the sevice. Friendly staff at the front desk and fully satified with the provision o handling of customer concerns with timely updates on progress of the sevice. Friendly staff at the front desk and fully satified with the provision of a loaner car and return policies. Easy approach to handling of phone calls regarding service appointments and flexibility with timings available. More

Although we have long been customers of Rallye, this is our first experience in purchasing a Certified Pre Owned BMW. I can not say enough about Matt in the service department who took great care of us. our first experience in purchasing a Certified Pre Owned BMW. I can not say enough about Matt in the service department who took great care of us. We felt we were in such good hands, his knowledge of BMW's is superb and he assured us every step of the way and answered every question we had with patience and confidence. This has been such a great experience for us that I am even considering trading in my 2008 audi and getting yet another CPO BMW. It has been a great experience! More

Brought my car in for oil change and engine light on. Also had non working I-drive for a very long time. Couple of hours later recd call needing work on radiator and transmission leak. $2000.00 Picked u Also had non working I-drive for a very long time. Couple of hours later recd call needing work on radiator and transmission leak. $2000.00 Picked up car 10 mins later engine light still on. Called service only to be told that Rob is talking to another client and will call back. Left message on voice mail. No call back to date. More

I brought my car in for service and was surprised and pleased with how easily it went. There was no charge for my wndshield wipers that had to be replaced due to streaking. They perform the NY State i pleased with how easily it went. There was no charge for my wndshield wipers that had to be replaced due to streaking. They perform the NY State inpection. They called later in the day that my car was ready. It took almost no waiting at all to get my car. My car washed and looked like new! More