Reed-Lallier Chevrolet

We purchased 2 vehicles from Reed Lallier a year ago. Last night we had a problem with the ignition and the car would not turn off. I called Reed Lallier to see if anybody could help us out. Mr Barco tol Last night we had a problem with the ignition and the car would not turn off. I called Reed Lallier to see if anybody could help us out. Mr Barco told me to bring the car in and he will take care of us. My wife and I drove to the dealership around 8:30 in the evening and Mr Barco did not waste anytime taking care of us. I feel that Mr Barco went above and beyond his duties as a Sales Manager in ensuring that we were squared away. The service and professionalism that Mr Barco showed last night should not go without praise. From the initial sales, to follow-ups, to service, Reed Lallier truly cares about their customers. I say thank you to all and a salute to Mr Barco for everything that I know he didnt have to do, but chose to do it anyway. David D More

Mr. Russell Crowder was indeed very helpful and truly caring of our situation into getting us our new 2010 Chevy Malibu. He went out of his way to find us a low monthly payment and not only that but gett caring of our situation into getting us our new 2010 Chevy Malibu. He went out of his way to find us a low monthly payment and not only that but getting us this beautiful car we now own!. We are truly grateful for the Great! and Friendly customer serve we got from his staff. We would surely recommend him to our friends and family even anyone else needing a great deal and caring personality. We have had bad experience before and felt displeased with our past purchases with other dealerships,but he really made a huge difference! We are very thankful and pleased with our new vehicle. Thank You! Mr. Russell, sincerely, Mr and Mrs Lloyd and Maria Schillinger More

Despite a pressure-filled experience at Reed Lallier a couple of years ago, our family decided to give them another chance. I'm sorry that we did. We wanted to trade in two top of the line 2005 Silverados couple of years ago, our family decided to give them another chance. I'm sorry that we did. We wanted to trade in two top of the line 2005 Silverados that were in pretty good condition in exchange for a Traverse. We had no preference on the year of the Traverse and didn't expect a top of the line Traverse. We only hoped to trade both vehicles in with the least negative equity possible and reasonable payments each month. Reed Lallier appraised our very nice vehicles at a VERY low value and would not budge a cent on a price for even the lowest quality Traverse. They instead pushed us to trade in our two top of the line 2005 Silverados for a 2011 Silverado that had minimal features. If we wanted a Silverado, we would hold onto the ones that we already own, not trade them in for a lesser quality one with a newer year written on it. Reed Lallier offered us a "deal" that would benefit only themselves and only had their interest in mind. Reed Lallier would have made a lot of money off of us if we had allowed them to. We turned down their offer right away and asked them to explore the possibility of getting us into a Traverse. The salesman called a couple of times pushing the Silverado on us. I promise that if you go to Reed Lallier they will have only their interest in mind. If you want to be pressured into accepting a deal that has nothing to do with why you walked into the dealership, and if you want your nice vehicle to be appraised at a very low value so they can make a quick buck off of you then Reed Lallier is the place for you. Go to Hendricks Chevrolet in Cary. They gave us a very reasonable appraisal value on both of our vehicles and gave us a very generous rebate on a 2011 Traverse. They also got us the exact features that we wanted without pressuring us to take the entire luxury package---we chose a Traverse with minimal features, and they are adding a sun roof for us! At Reed Lallier we would have had to purchase other features that we did not want in order to get a sun roof. The salesman, Johnny, got us exactly what we wanted without wasting our time and didn't pressure us into anything we weren't interested in. The facility is also very nice and they offer complimentary popcorn and drinks and also have a nice waiting area with a play room for small children, which is a Godsend for people with small children who have time to kill. Make the drive to Cary and go to Hendricks Chevrolet in the auto mall. It's worth the trip. More

When my truck was involved in an accident a few weeks ago I knew that it would be going to Reed-Lallier. I know several body men up there and knew that the work was quality and it was. When it was time for i I knew that it would be going to Reed-Lallier. I know several body men up there and knew that the work was quality and it was. When it was time for it to go to service it became a nightmare. It is currently up there now and has been for over a month. The first time I was able to get my truck from service it was a mess. When it was time for them to replace my balljoint I specifically told them that they can not use a stock ball joint because I have a fabteck suspension lift. Obviously they didnt care because they installed it anyways and it had collapsed on me before I even made it home. As I was driving it away I realized that my brakes had been barely bleed and there was tons of air in them, the alignment was either halfway done or not done at all and to top it off the pins were not put back in my caliper so they began to seperate as I was driving down the road. When I went to confront them about it the service advisor told me that she didnt know what to tell me that I should talk to the body shop. The body had nothing to do with why her techs did a horrific job on my truck. Thank god for the body manager Nick. When I went to him he apologized several times even though it wasnt his fault. He immediantly went to ordering the parts that were supposed to be installed on my truck and he put me into a loaner car. He is truely a professional and dedicated to customer service. My truck will never see the Reed-Lallier service shop ever again. More

A few months ago I was at your dealership to look at used cars. A salesman named Ervin was training a new employee and told me that he HAD to walk with me even tho I told him I was just looking and really di cars. A salesman named Ervin was training a new employee and told me that he HAD to walk with me even tho I told him I was just looking and really did not need a salesman. Told me he was trying to train the other gentleman and that he really needed to walk with me while I was looking for training purposes. The employee Ervin, insulted me in front of the trainee. I had told him upfront what I was and was not looking for in a vehicle and he kept trying to show me cars in the category of what I was NOT looking for. When I told him what he was doing, he made the following comment "you're just like all women, you don't know what you want". I turned around from him, got into my vehicle and left the dealership. I know I should have notified your dealership before now, and I know that salesmen can be very pushy to make a sale and are used to dealing with more men than they are women. But I'm not 'typical' as he called me and it really hurt my feelings at the time. More

MY OVER ALL EXPERIENCE WITH MARK WILKINS AND THE REST OF THE STAFF AT REID LALLIER CHEVROLET WAS VERY WELCOMING AND HELPFUL. MR. WILKINS WAS VERY FRIENDLY AND DETERMINED TO GET US THE DEAL WE WANTED ON OUR THE STAFF AT REID LALLIER CHEVROLET WAS VERY WELCOMING AND HELPFUL. MR. WILKINS WAS VERY FRIENDLY AND DETERMINED TO GET US THE DEAL WE WANTED ON OUR NEW CAMARO. HE GAVE US AMPLE TIME TO CHECK THE CAR OUT, FIGURE OUT OUR PRICE RANGE, AND INSURANCE OPTIONS. I WOULD RECOMMEND ANY FRIENDS OR FAMILY IN THE MARKET FOR A NEW CAR TO CHECK OUT REID LALLIER CHEVROLET. More

My 2004 chevy corvette goes in for regular service but does not get returned to me in the same condition as it went in. All I was supposed to get was an oil change but what I received was a wrecked vette. does not get returned to me in the same condition as it went in. All I was supposed to get was an oil change but what I received was a wrecked vette. The bottom rocker pannels were ripped off, bottom passenger fender broke off. I was calm because I was told that it was in the best hands a damaged corvette could be in, repair would not be a worry. I was given a loaner chevy malibu to drive which broke down leaving the dealership to be given another malibu that wasnt in much better shape. Weeks and weeks go by with me getting nothing but excuses from the paint n body shop. Month and a half later or so, Im told it was a lengthly process because a vette is such a difficult car to work on. Its so difficult infact that my windsheild busted with the installation of my rocker which is connected to the fender, which is connected to the.....etc. Today I now have a vette with troubled or gaped doors, fenders missing screws, ratteling window, and paint overspray in the fenders and engine compartment. REED-LALLIER CHEVROLET has the worst quality of work to repair a car I have ever seen. It makes a person wonder about their used car selection and what short cuts were made to prepare them for sale. Customer service was just as bad, I would get a call telling me the car is ready for pickup, to only show up and told there is a mistake. The business and the people there are confused and lost. My overall experience was terrible, save yourself and carry your business to another dealer. I have the car n paperwork to prove this is the truth! More

My experience with Reed-Lallier Chevrolet was great. I received a great price on my vehicle, with no pressure from Mr. Annan. Mr. Annan and Mr. Quinn made sure that I was one hundred percent satisfied wit received a great price on my vehicle, with no pressure from Mr. Annan. Mr. Annan and Mr. Quinn made sure that I was one hundred percent satisfied with the vehicle and the price. After dealing with the Finance Manager, Ms. Harrison, I fully believe Reed-Lallier Chevrolet has more integrity than any other dealership in the area. They honored a price quote that I feel any other dealership would have simply said was a mistake, and charged me full price. This spoke volumes towards their commitment to excellent customer service. More

From the time I walked in the door I was greeted with a smile and a friendly attitude. Judy was very helpful in every way possible. I did not purchase my Tahoe from this dealership but you would never have smile and a friendly attitude. Judy was very helpful in every way possible. I did not purchase my Tahoe from this dealership but you would never have known this by the way I was treated. She gave me a complete breakdown of what was going to be done, how much it would cost, when it would be ready, and gave me her card in case I needed to call her. I will definitely consider Reed Lalier when it comes time to buy another new car, More

I looked at several dealerships when considering cars and all of the local dealerships were extremely unknowlegable about the car I was considering (to the point that they just said "I have no idea, lets go all of the local dealerships were extremely unknowlegable about the car I was considering (to the point that they just said "I have no idea, lets go see if I can find the manual", or tried to offer me features and colors that aren't even available on that model). Some vastly inflated their price and gave me excuses like "well, we just sold one at $10,000 over sticker so we feel that is what the market can bear right now". I extended my search and went with Reed Lallier even though they were considerably farther from my home because they were willing to work with me, went to extremes to get the exact vehicle I wanted, and stayed in contact with me throughout the process. Their price was excellent, and their customer service was amazing. Even though they are much farther (2 hours vs. 5 minutes drive) I will continue to go to them for accessories and would absolutely consider them for future purchases. More