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Reed-Lallier Chevrolet

Fayetteville, NC

Overview
Employees
Reviews
Vehicles
4.5
463 Reviews
Reed-Lallier Chevrolet is a New and Used car dealership serving Fayetteville, North Carolina, as well as other surrounding areas. At Reed-Lallier Chevrolet, we believe in a hassle-free, fun, car buying experience! We focus on delivering excellent customer service and treat our customers like family. Our great and knowledgeable sales team will help you find the perfect vehicle for you and your family. Get the respect and price you deserve and make a few new friends here at Reed-Lallier Chevrolet. Reed-Lallier Chevrolet is known for its generosity and active participation within the community. Whether we are sponsoring and presenting concerts downtown, feeding the homeless, or donating to local charities, Reed-Lallier is focused on making Fayetteville a better place for everyone. Reed-Lallier Chevrolet has been a locally owned and operated business for over 20 years and continues to uphold its standard for excellence. So, come on down to 4500 Raeford Road and check us out for yourself or find us online at www.reedlallier.com! We look forward to meeting you!
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4500 Raeford Rd

Fayetteville, NC

28304

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Showing 463 reviews

July 15, 2009

I took my car in on July 8th because my check engine light came on, I got a phone call saying that they could fix the problem, that my car needed a fuel injection cleaning and service on the valves, I p More

by jmcogdell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kimberly Dimmick
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Jul 23, 2009 -

Reed-Lallier Chevrolet responded

Mr. and Mrs. Cogdell brought their Impala in on 7/9 because the check engine light was on. We followed our normal process with check engine lights (placing the vehicle on our diagnostic computer) and treated the code that the computer gave us. We did charge them $495 for this service. On 7/15 the Cogdell returned to us stating that the check engine light was again on. We followed the same process, and this time we received a completely different code for the computer. The two engine light issues where totally separate and unrelated. Mrs. Cogdell was unhappy with this result and chose not to have her car serviced at that time. Mr. Cogdell again returned on 7/23, this time we ran our diagnostics free of charge, and we again received the same code that we received on their second trip. We attempted to mitigate the Cogdell's expense as much as we possibly could, by selling them parts at our wholesale price, and cutting our labor by $25 per hour. This cut their cost by over $200. The Cogdells again left deciding not to remedy the issue. The problem here was that Mr. and Mrs. Cogdell could not understand that the check engine light comes on for many, many different reasons. It was a total coincidence that they had two engine issues within a 6 day span. Unfortunately, the Cogdells are still unhappy, but our offer to fix this issue at the much lower cost, is still on the table should they decide to return to us.

Helpful 3
May 06, 2009

Excellent dealer. I took delivery of my Corvette Z06 purchased through the Military Exchange new car sales program in July of 2003 and they have been my point of contact for all scheduled and unschedule More

by ah64_apache_pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Dimmick, Ward McInvaille
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Helpful
April 07, 2009

Came into the dealership on a Saturday for service, vehicle was inspected w/the service writer; no damage found and was noted on the invoice. Vehicle returned and inspected again with the service writ More

by ABN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several, the last was Mr. John Quinn
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Helpful 3
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