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Regal Kia Lakeland

Lakeland, FL

4.5
4,579 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
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1025 Bartow Rd

Lakeland, FL

33801

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Showing 4,579 reviews

October 25, 2024

Went to get my oil change never rotated the tires no windshield wiper fluid also never filled my tire pressure. I worked in a shop before all they did is a spill and fill. Horrible More

by Rio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Oct 29, 2024 -

Regal Kia Lakeland responded

I’m sorry to hear about your recent experience during your oil change. It’s disappointing to know that our service didn’t meet your expectations. Tire rotation, filling windshield wiper fluid, and checking tire pressure are all essential parts of our service, and it’s clear we missed the mark. Your feedback is invaluable, and I’ll be sure to share it with our team to ensure we improve in these areas. We appreciate your patience and hope to provide a much better experience next time.

October 24, 2024

Immediately took my vehicle for my service even though I was early. Everyone was very friendly and got my vehicle service complete extremely fast More

by creechm31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you!

October 24, 2024

Very friendly and amazing staff. They worked with me through everything. It was a great car buying experience. I highly recommend for anybody looking for a new car. More

by adammilic91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Byron Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

Congratulations on your purchase!

October 23, 2024

I have purchased my last 3 vehicles from Regal Kia. They are always professional and always provide excellent service. More

by RENAEGODWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Callahan
Oct 29, 2024 -

Regal Kia Lakeland responded

We're happy that you're happy, and we're looking forward to your next visit to Regal.

October 23, 2024

I love Regal! I have purchased 3 cars from this dealership. If you are looking for a brand new or used car this is the dealership to choose. Each salesman I have h More

by Philicia Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you for your loyalty. We’re grateful that we had the opportunity to serve you again.

October 21, 2024

This is the 6th vehicle we've purchased from Regal on Bartow Hwy and we are always so pleased. We receive the best service without feeling pressured. We were so grateful they were able to work with us on More

by creativeedge51
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
Oct 29, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store!

October 20, 2024

Great customer service! Love the tint on my windows, fantastic job and quickly done as well. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cinderella Riem
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you for the great review! We can’t wait to have you back!

October 20, 2024

My experience at this dealership was wonderful. Cinderella was very kind and attentive, and made sure to keep me informed on the progress of my service. More

by carly9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinderella
Oct 29, 2024 -

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal Kia. Thanks for sharing.

October 19, 2024

I had a fantastic experience at Kia Lakeland for my recent oil change. The service was quick and efficient, and the technicians were professional and knowledgeable. They took the time to explain the pr More

by redlips01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis
Oct 29, 2024 -

Regal Kia Lakeland responded

We’re glad that the entire staff made you feel welcome. We look forward to serving you always.

October 19, 2024

I need some work done on my Tacoma and needs a way back and forth to work I can just leave the truck with out a loaner More

by swampstang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Regal Kia Lakeland responded

We understand the importance of having transportation while your Tacoma is being serviced. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.