Reineke Honda

We had a great experience in purchasing our new Honda CRV with the help of Tonia Brown. From the initial response when we inquired about a car online, test driving the car and answering all the questions we with the help of Tonia Brown. From the initial response when we inquired about a car online, test driving the car and answering all the questions we had. Tonia made the whole buying process a breeze. We would work with Tonia again for any other car purchases as well as anyone at the dealership. Also Conrad in the financing department was awesome too. More

Lackluster at best--IF I COULD RATE less I would. On/about May 9, 2022, I purchased a used Honda HRV Sport from salesman Jason. From then until now, it has been a nightmare. First, I was overcharged On/about May 9, 2022, I purchased a used Honda HRV Sport from salesman Jason. From then until now, it has been a nightmare. First, I was overcharged $500 on May 9th. It literally took Megan Chong (Finance clerk) until June 14th to get my money back. It was one excuse after another. I emailed Megan twelve (12) requested copies of my bank statements to prove the discrepancy. SHE NEVER RESPONDED UNTIL I SPOKE TO THE GM Brandon. She alleged that she left messages (lies), and a sundry of other outright excuses that were very disingenuous. Secondly, it took Megan FOREVER to cancel the extended warranty I requested the day after I purchased the vehicle. Thirdly, AS OF 6/22 I DO NOT HAVE THE MEMORANDUM OF TITLE. My tags expire on 6/23--tomorrow. I have left text messages for Jason (salesman), and voicemails for him as well as the General Manager, Brandon--ALL TO NO AVAIL. Unfortunately, I have to take legal action due to the unfair treatment and loss of money I will incur as a result of not being able to drive the car I paid for. All I will say is...NEVER AGAIN! More

Working with Mark Hammond, Sales and Clayton Neal, Finance Director made a long-distance car buying effort a breeze. My Mom, 86 years young, lives in Findlay and needed a new car badly as hers had di Finance Director made a long-distance car buying effort a breeze. My Mom, 86 years young, lives in Findlay and needed a new car badly as hers had died. I'm her daughter and I live in California, so after test-driving a very nice used Civic EX, my Mom had me take the reins to help her in buying it. Mark would call me directly to discuss the actual car's driving & repair history, our trade-in value, negotiations, etc. And when we were ready to finalize the deal, Clayton made the financing part so easy explaining everything on a Zoom call or speaker phone when my Mom was signing her part. Buying a car long distance for your elderly parent could've been difficult, however these two made it a 'breeze' and even enjoyable. I highly recommend them both and the entire Reineke Honda team. More

Friendly Customer Service Beginning with the scheduling with Sue, to the service call and the check out, everyone was exceptionally nice and helpful. The key drop and the car w Beginning with the scheduling with Sue, to the service call and the check out, everyone was exceptionally nice and helpful. The key drop and the car wash were very nice touches. More

Great Customer Service The service department stayed open longer to receive my car and give me a loaner while mine was diagnosed. I had an appointment in the morning that I The service department stayed open longer to receive my car and give me a loaner while mine was diagnosed. I had an appointment in the morning that I was able to attend because of this. I appreciated the excellent service the shop provided. More

Recent visit I love Gene Stevens! The associates in the service department are always helpful, courteous, friendly, and always a pleasure. If I need a ride some pl I love Gene Stevens! The associates in the service department are always helpful, courteous, friendly, and always a pleasure. If I need a ride some place while waiting, they take me there and come after me. The Best! I love my Honda!!! More

Exceptional Personnel and Service I loved my buying experience at Gene Stevens. I was treated as a valued customer but never pressured. The service there is exceptional, and I would kn I loved my buying experience at Gene Stevens. I was treated as a valued customer but never pressured. The service there is exceptional, and I would know that because I took my old Honda there for 15 years. All the people there are friendly and courteous. More

Great service. Service was done as scheduled. Service was explained to me and other service that should be performed, and has been scheduled. I have recommended this Service was done as scheduled. Service was explained to me and other service that should be performed, and has been scheduled. I have recommended this dealership to others. More

Buying a new car. This is a class operation. Knowledgeable employees, customer oriented, excellent product. Premises were clean and comfortable. Price on the new car w This is a class operation. Knowledgeable employees, customer oriented, excellent product. Premises were clean and comfortable. Price on the new car was within our budget and the price we received for our trade-in was just right. More

All Around Good Experience My wife and I bought new Hondas within 6 months of each other. Both times the salesman, Mr. Chad Krupp, and the dealership, were patient, friendly, in My wife and I bought new Hondas within 6 months of each other. Both times the salesman, Mr. Chad Krupp, and the dealership, were patient, friendly, informative, and fair. Chad had answers to our questions, he was patient with us as we worked through our months long buying processes, and when it came time to talk money, the deals that he and the dealership put together we're more than fair. No haggling, no B.S., no "let me ask my sales manager", just a straight forward and fair process. Beyond that the general sales manager, Mr. Scott Stevens, actually took the time to sit and chat with both my wife and me. Not a conversation about the cars we were buying, not about the deals we were getting, or an attempt to "double team" us on the sale, just a conversation about everyday regular stuff. never did we feel like our business was not appreciated. We were always greeted by someone when we came to the dealership and asked how we could be helped or who we were working with. Top notch professionalism from the moment we walked in the door. I would recommend, and intend to recommend, that anyone looking for a Honda should consider working with Chad Krupp and Gene Stevens Honda. Once I run my second Honda down to its rims, I'll be going back. More