Riata Ford - Service Center

This Manor Leif Johnson Ford Dealership Customer Service experience is most likely the BEST "Vehicle Service" I've ever encountered and I've owned F-350 Super Duty trucks since 1994. The "Service Writer," experience is most likely the BEST "Vehicle Service" I've ever encountered and I've owned F-350 Super Duty trucks since 1994. The "Service Writer," Tony was very well prepared to answer ALL my questions and he was so organized and punctual with the status of my vehicle service repairs and recall items. Tony also kept me in the loop and updated me about any correspondence and communication with my "Extended Warranty" company, Mechanical Protection Plan - Platinum Level. They were very thorough and detail oriented to ensure they addressed not only the primary reason I took my truck there but, they also discovered there were a few more corrections (Recalls / TSB's) they were able to identify and fix. I used to go to Covert Ford (Hwy 183 / Duval Rd.), for a very long time, because, it's much closer to my residence but, now, I have just decided and changed my mind about Leif Johnson Ford - Manor, will now become my primary Ford Dealership for ALL my service (Oil Changes / Regular Service Visits / Repairs, Recalls, and / or TSB's) Thanks Again ! A.J. Lopez More

Very pleasant service experience! Appreciated the convenience of pickup and delivery by Patrick, who was prompt, friendly and careful of our Ranger. Service advisor Jerrod communicat Appreciated the convenience of pickup and delivery by Patrick, who was prompt, friendly and careful of our Ranger. Service advisor Jerrod communicated regularly (big improvement over the dealership who works on our Volt). The video allowing us to "be in the service bay" with the technician was a great addition to! More

Loved the free pickup and drop off so I didn't have to take so much time out of my day to get my truck serviced. Also loved to see the video of the issues and inspection. take so much time out of my day to get my truck serviced. Also loved to see the video of the issues and inspection. More

Update- On today I had a mobile tech come out because my car breaks started making a loud noise. He inspected my car and told me all my breaks needed to be replaced because there was no lubricant put on the car breaks started making a loud noise. He inspected my car and told me all my breaks needed to be replaced because there was no lubricant put on the breaks. I called Manir Ford and Randall told me I had a warranty on the breaks. I told him they would never work on anything else I own. Randall was very rude. Do not do business with these people. The mobile tech is costing only $450.00 in which I paid Riata Ford $900.00 plus for the same work they did wrong...... 11/14/2024- Do not let these people work on your car, my front breaks went out sometime in September. I was driving, when all of a sudden, I didn't have breaks. The break line was bad. I paid to get it fixed not knowing it was a recall on the breakline. In November I was getting off of work and had picked up my 4 month grandchild in 7 am traffic when again, I had no breaks. I prayed and made it home. I took the car to Jay's in Elgin Texas which told me that the car has recalls on it and if they fixed it, it would be $920.00. I called Riata and was told they couldn't tell me anything unless I brought the car to them. I had my car towed to the Manor Riata Ford. They kept my car 7 days without me known anything, then the manager called me.and told me they would take care of the break line but the other parts I would have to pay to get it fixed. I paid $900 plus Dollars. At this time I was very upset and wrote a review. Not wanting anything else to do with them. But since my car has been returned when I turn left there is a knock in my car and the RPM keeps losing pressure when in park. I'm very upset and disappointed because NONE OF THESE PROBLEMS WERE HAPPENING UNTIL AFTER WORK WAS DONE BY THIS DEALERSHIP. VERY CONCERNING. More

Excellent service as always. I appreciate JD's assistance and service! The ability to utilize the WiFi and not miss work while I wait is very helpful to me. I appreciate JD's assistance and service! The ability to utilize the WiFi and not miss work while I wait is very helpful to me. More

Stop the spam! I got four emails and six text messages/day reminding me of the appointment. I'm an adult who can manage my own calendar, I don't need a damned compu I got four emails and six text messages/day reminding me of the appointment. I'm an adult who can manage my own calendar, I don't need a damned computer to auto-nag me! More

They are very kind and well known my problems. Thank you so much and always I trust them. Thank you so much and always I trust them. More

I was very pleased. I brought my Maverick in brick in on a Saturday with an issue that I thought needed to be taken care of they were able to diagnose and come. To a co I brought my Maverick in brick in on a Saturday with an issue that I thought needed to be taken care of they were able to diagnose and come. To a conclusion , in a short period of time , I was very pleased More

I can say in one word, outstanding. The service was much faster than I expected and the quality was great. Tom was very helpful and informative. Got my business. The service was much faster than I expected and the quality was great. Tom was very helpful and informative. Got my business. More

I can't say enough great things about Riata Ford and the people who work there. I had an issue with my Ford Maverick that needed to be taken to the service department to fix. From Tony, service to lady's wh people who work there. I had an issue with my Ford Maverick that needed to be taken to the service department to fix. From Tony, service to lady's who helped with the loaner car! I wouldn't think of taking my truck anywhere else!! More