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Rich Morton Mazda

Pasadena, MD

3.9
247 Reviews

51 Mountain Rd

Pasadena, MD

21122

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Showing 247 reviews

November 27, 2022

I purchased a 2008 Porsche Boxster on or around September 22, 2022, the original deal was not terrible, but there were several punch list items that the salesman agreed to fix as part of the sale and to be i More

by reddog3189
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don Burke, general manager, Mike Hamilton
Nov 29, 2022 -

Rich Morton Mazda responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Rich Morton Mazda Team

October 10, 2022

jason and ryan helped me get into my new car. It was quick and easy More

by williewill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan campbell, Jason Grunder
Oct 13, 2022 -

Rich Morton Mazda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Rich Morton Mazda Team

August 22, 2022

This is my third car I’ve purchased from Rich Morton Mazda and each time Shan Marfani made sure I had the perfect car for me and made it so easy and simple I wouldn’t go anywhere else! More

by Csik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginger Forsythe, Shan Marfani
Aug 25, 2022 -

Rich Morton Mazda responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Rich Morton Mazda Team

August 11, 2022

TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by More

by pivazyangnel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Weatherstein, Don Burke
Aug 22, 2022 -

Rich Morton Mazda responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 29, 2022

I had a great experience buying my 2015 300S Chrysler. The sale woman were awesome and the manager truly worked with me in bring down the price of the car. Bravo Zulu to the saleswoman, very professional More

by Griffithdudley57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna was awesome and very professional.
June 23, 2022

Never had a experience this bad. Let’s start, I was interested in a used vehicle they had. Requested information from Autotrader. The salesman Richard was assigned to me, and he made More

by MikeA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Wade, Mike Hamilton
Jun 27, 2022 -

Rich Morton Mazda responded

Mike, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rich Morton Mazda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Neal Johnson neal@richmorton.com

May 20, 2022

Everyone was welcoming and friendly as soon as I walked in to the building. I got there at 7pm. I walked in and asked to take a look at a 2018 Pacifica and immediately Shan Marfani went to get the keys and More

by Bryant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Ginger Forsythe, Shan Marfani
May 25, 2022 -

Rich Morton Mazda responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Rich Morton Mazda Team

April 23, 2022

Brianna Jacob’s & Emad Khanlarbig we’re wonderful! They went over and beyond to get me the color and options I wanted on my new CX 5. I’m more than happy and I highly recommend them and Rich Morton More

by Jenvickery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Jacob’s
March 30, 2022

Of course, Silverado needs looked at because it’s got a 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be More

by Brian
Recommend Dealer
No
Employees Worked With
Don Burke, Emad Khanlarbig, Jason Grunder
Apr 01, 2022 -

Rich Morton Mazda responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Neal Johnson neal@richmorton.com

March 29, 2022

It sucked. They've been advertising this vehicle for a while and when I go down to look at it it's in the shop getting work done on it. Why put it up for sale i More

by hemitemp
Customer Service
Recommend Dealer
No
Employees Worked With
Not sure
Mar 31, 2022 -

Rich Morton Mazda responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Rich Morton Mazda Team

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