440 Reviews of Rick Case Honda - Service Center
I called the Parts Dept and was placed on hold over 5 mins with no answer. Then when they did answer I requested to inquire about a part. He asked if it was for a Honda then just transferred me to "Cashi mins with no answer. Then when they did answer I requested to inquire about a part. He asked if it was for a Honda then just transferred me to "Cashier 1" voicemail. The customer service is not good at all. I then went on to chat and "Allison" simply responded to contact parts directly which I did before and did not even seem to care to address my issue and try to resolve. Very unprofessional on both ends. I am just going to take my business elsewhere. More
BEWARE, there are thieves. There were two gas gift cards on my console and when the car was returned to me, one was missing. Someone stole from me. When I discovered this, I There were two gas gift cards on my console and when the car was returned to me, one was missing. Someone stole from me. When I discovered this, I immediately went back to complain. When I spoke to Mark W and explained what happened, he repeatedly "assured" me that no one has ever stolen anything. I suppose that makes me the liar. I have purchased my last 3 vehicles from Rick Case Honda and taken them all for service there as well. I have been a loyal customer until now. I will NEVER go back. Clearly Mark W does not value his customers. In addition, the service advisor I worked with offered to resurface the brake rotors for $400. when a full brake job costs $289. What a bunch of thieves in more than one way!! More
The job was done at the promised time although I feel the driver mirror a little weird as it could have some magnification, I did not have that sensation with the original driver mirror a little weird as it could have some magnification, I did not have that sensation with the original More
Charged $200 to “diagnose” that 2 running day light bulbs were disconnected. Then proceeded to berate my spouse about things that never happened. Will submit bbb complaint. were disconnected. Then proceeded to berate my spouse about things that never happened. Will submit bbb complaint. More
Great Express service department. Have been using them for over 15 years and always excellent results. Manager Wade is great and assistant manager Conmar also. Only use this place!!! Have been using them for over 15 years and always excellent results. Manager Wade is great and assistant manager Conmar also. Only use this place!!! More
Luis was very professional, knowledgeable. amazing, great personality. An asset to your company. Roger(transport)was great amazing, great personality. An asset to your company. Roger(transport)was great More