Rick Case Hyundai Duluth

Victoria Cruz was my service advisor and her customer service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. service skills are excellent she was very close to the estimated wait time and was very thorough explaining everything being done to my vehicle. More

Excellence in both sales and service. Love this location! I will buy all my vehicles from this store. Love this location! I will buy all my vehicles from this store. More

If zero stars was an option… I bought a genesis gv80 prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months while they figured out the problem which resulted in a new transmission - it’s on it’s way back for more problems the week we received it back. And they even twisted the knife by sending our $90,000 lemon home to us covered in dust and dirt. Thanks Rick case for making me regret every penny of this awful experience. There is no customer service here - no one at this dealer or manufacturer cares. The concierge service they offer is complete vapor - it simply doesn’t exist. They do not communicate anything - ever - you will need to beg them and the will make you feel like a problem regardless. The management does not care and will not help - don’t bother calling they don’t call back ever. This bit about “treating every customer like a friend” is absolutely insulting and offensive in context with how they treat people - none of my friends or acquaintances would ever treat people like this - rick case and genesis should be ashamed. PS; before even thinking of buying anything from them come to the dealership on a Saturday morning and stand in the excruciatingly long line of unhappy owners and see for yourself if my experience resonates - I’m not alone. Run away from this dealer and do not buy a Hyundai or genesis. More

Was greeted by a greater this morning when I brought my car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excelle car in for an oil change. Very nice young man. Also was greeted well at the service desk by a nice young man. Overall experience today what's excellent. Thank you More

I've been coming here for about 8 years. I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today! I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today! More

Fantastic dealership to work with. Would come back again. Come see Roberto! He is awesome! Would come back again. Come see Roberto! He is awesome! More

Today I had the worst experience since I arrived in this country! I went to the dealer to change the oil in my car as always! the person offers me a package of three options to be financed for three months country! I went to the dealer to change the oil in my car as always! the person offers me a package of three options to be financed for three months for the oil change. I tell him no! I just want an oil and filter change and he insists on the options package I say no! I just want an oil change and an air filter change! He does the paperwork and asks me, are you going to wait here or are you going to call you when it’s ready? and I ask him how long does it take? He told me that two and a half hours, because I went without an appointment, I left! Given that they did not call me, I returned to the dealer and to my surprise, the person who attended me gave me one of the three options that at first I told him I did not want! Well, he took me to the manager's office because I told him I wasn't going to pay and the manager was very rude and dismissive, she kept my car keys in her pocket and told me that the truck couldn't leave there until I paid. ! I explained to her many times that she didn’t select that package and she told me to get out of her office! The treatment towards me was very racist! The manager's attitude was never to help me, only to make me pay, knowing that it was a mistake by that person! I had to pay the $500 dollars because I couldn't get my car out, the manager lowered the debt since the amount was $789. I'm not going back to that place because it was a hard time what they put me through and they made me feel as if I I would have stolen! the manager's racism was very evident! More

I was looking to purchase a brand new 2023 Santa Fe Limited. I was early on in my shopping journey but I knew this was the car for me. When it came to talking prices, Steve Fricks, the sales manager, w Limited. I was early on in my shopping journey but I knew this was the car for me. When it came to talking prices, Steve Fricks, the sales manager, was nothing but rude and insulting. The quoted price provided was a few thousand dollars above my expectations and I voiced my concerns. Instead of educating me on the dealership's landed cost on the vehicle and nicely explaining why he couldn't meet me any lower than what he quoted, he grabbed the paper with the original quote and walked away. It's unfortunate because I ended up getting quotes from several other metro-Atlanta Hyundai dealerships the next day with very similar quotes and ended up purchasing from the Jim Ellis Hyundai of Kennesaw for the exact same price, but with much better customer service. Treat your customers with a little respect and calmly educate them when you disagree on the numbers and you might earn more sales. Avoid this Hyundai dealership at all costs. More

On March 13, 2023 I took my car for a Safety Service Recall. I had emailed several times the customer representative to make sure the part and everything was fine for the service. Why? because they Recall. I had emailed several times the customer representative to make sure the part and everything was fine for the service. Why? because they had made me waste my time the first time I took my car to this same dealer on January 17th 2023. I had made an appointment a week in advance or so and I had asked for this safety recall and others that did not apply to my vehicle. I bought this car for my 17th year old daughter and checking on this was and it is CRITICAL for my family piece of mind. Our daughter is driving this car and the word SAFETY is very delicate and important, specially along with the word ABS. So we are insisting on getting this done ASAP. Well they called me today to say the part is not available again. This is BEYOND my understanding, patience, and my self being. They do not care about the customer's time and efforts and SAFETY seems like it. I would avoid this dealer in going forward. More

ON MAY 18, 2022 MY 2015 HYUNDAI SANTA FE WAS TOWED IN TO RICK CASE HYUNDAI DULUTH,GA. WHILE DRIVING MY VEHICLE CHECK ENGINE LIGHT CAME ON. BEFORE IT STARTED RUN ROUGH,THERE FOR LOOSING POWER. I CHECKED MY RICK CASE HYUNDAI DULUTH,GA. WHILE DRIVING MY VEHICLE CHECK ENGINE LIGHT CAME ON. BEFORE IT STARTED RUN ROUGH,THERE FOR LOOSING POWER. I CHECKED MY OIL AND NO WAS REGISTERING ON DIPSTICK.IN ADDITION, THE TRANSMISSION WAS NOT SHIFTING AT ALL. AFTER ENCOUNTERING THE ISSUE I SPOKE TO RICK CASR HYUNDAI SERVICE ADVISOR RODNEY BARTHOLOMEW AND EXPLAINED TO HIM THE SITUATION WITH MY VEHICLE. I EXPLAINED THAT THERE WAS NO OIL IN ENGINE AND NO LEAKS FOUND AROUND AND UNDERNEATH VEHICLE . I VOICED MY OPINION TO RODNEY BARTHOLOMEW THAT THERE IS OIL CONSUMPTION ISSUE GOING ON. RODNEY BARTHOLOMEW STATED THAT I MUST APPROVE LABOR TIME FOR ENGINE TEAR DOWN About $900 DOLLARS. I STATED THAT I HAVE POWER TRAIN WARRANTY THROUGH PROTECTIVE SHIELD. HE STATED THAT I MUST APPROVE BEFORE THEY CAN PROCEED TO FIND IF THIS IS GOING TO COVERED BY PROTECTIVE SHIELD FIRST. I APPROVED! I ASKED RODNEY BARTHOLOMEW IF THERE WAS AND ENGINE LEAK DOWN AND COMPRESSION TEST GOING TO BE PERFORMED DUE TO OIL CONSUMPTION AND NO VISIBLE LEAKS. AND RODNEY BARTHOLOMEW SAID HE WOULD VERIFY WITH TECHNICIAN MATTHEW B DUFFY. THERE WERE NO NOTES PUT ON WORK ORDER PER CUSTOMER REQUEST OR TO PROTOCOL WHEN THERE IS NO OIL IN ENGINE. MATTHEW DUFFY NOTED THAT NO OIL WAS IN ENGINE UPON ARRIVAL THEN RODNEY BARTHOLOMEW CALLED AND TOLD ME THAT AFTER IN THE BEGINNING I EXPLAINED THIS TO HIM. I ALSO LET HIM KNOW THAT I HAVE BEEN IN AUTOMOTIVE REPAIR AND MANAGEMENT FOR 26 YEARS AND DOCUMENTATION IS KEY FOR SUCCESS FROM THE TECHNICAL STAND POINT AND COMMUNICATING CUSTOMER CONCERNS EFFECTIVELY TO WARRANTY COMPANY IS IMPERATIVE, ESPECIALLY TO THE TECHNICIANS SERVICING CARS. AROUND THIS TIME RODNEY BARTHOLOMEW WAS ABOUT TO GO ON VACATION FOR TWO WEEKS . MY CONTACT PERON WILL BE THE SERVICE MANAGER TAMMY BAKER .BARTHOLOMEW ALSO INFOMED ME THAT PROTECTIVE SHIELD WILL BE SENDING OUT AN INSPECTOR TO VERIFY COVERAGE. I SENT OVER ALL SERVICE HISTORY AS REQUESTED. THE CLAIM TO PROTECTIVE SHIELD WAS NOT PUT IN UNTIL JUNE 3, 2022. JUST SO HAPPEND THAT MY WIFE AND I CAME BY RICK CASE HYUNDAI TO CHECK STATUS ON VEHICLE BECAUSE I COULDN'T REACH ANYONE IN THE SERVICE DEPARTMENT. I HAD CALLED 7 DAYS IN STRAIGHT TO GET AN UPDATE AND WAS TRANSFERED TO VOICE MAIL. I LIVE IN STONE MOUNTAIN, GA AND ITS ABOUT A 35 MINUTES AWAY . UPON ARRIVAL I WAS GREETED BY VICTORIA SHE WAS VERY AWSOME AND ANSWERED MY QUESTIONS TO THE BEST OF HER ABILITIES AND ALLOWED ME TO TALK WITH THE TECHNICIAN, MATTHEW DUFFY . MATTHEW DUFFY WAS VERY THOROUGH AND NEAT IN THE WAY HE HAD ALL MY PARTS FROM ENGINE ORGANIZED AND HIS TOOLS ON THE CART CLEAN AND IN ORDER SHOWED HIS PROFESSIONALISM. HE SHOWED ME THE CAUSE OF FAILURE. THEN THE THIRD PARTY PROTECTIVE SHIELD INSPECTOR SHOWED UP FOR THE ENGINE INSPECTION.HE TOOK PICTURES OF THE CONDITION OF MY VEHICLE AND EVEN ASKED MATTHEW DUFFY IF EVERYTHING WAS ORIGINAL EQUIPMENT. DUE TO MY ENGINE AND INTAKE VALLEY WAS SO CLEAN AND NO SLUDGE ANYWHERE. AFTER INSPECTION IT WAS SUBMITTED TO PROTECTIVE SHIELD . LEAK DOWN AND COMPRESSION TEST WAS NEVER SUBMITTED FROM SERVICE WRITER RODNEY BARTHOLOMEW TO PROTECTIVE SHIELD. THEY APPROVED CVVT,TIMING CHAINS,TENSIONERS AND GUIDES. THERE WERE NO LOANER VEHICLES AVAILABLE. MIND YOU, MY CAR HAD BEEN THERE FOR 16 DAYS (MAY 19, 2022 TO JUNE 3,2022)BEFORE CLAIM WAS CALLED IN. NO FURTHER INFOMATION WAS GIVEN BY RICK CASE HYUNDAI. STILL NO LOANER VEHICLES. I HAD TO ASK FAMILY AND FRIENDS FOR HELP WITH TRANSPORTATION FOR MY WIFE AND CHILDREN. I HAVE THREE CHILDREN AND MY SUV WAS WELL REQUIRED. I GOT NO HELP FROM RICK CASE HYUNDAI. FURTHER MORE,RODNEY BARTHOLOMEW CALLED AND LET ME KNOW MY VEHICLE WAS READY ON JULY 22,2022. SO FROM MAY 19,2022 UNTIL JULY 22, 2022 MY VEHICLE WAS AT RICK CASE HYUNDAI DULUTH, GA. I HAD TO HAVE RODNEY BARTHOLOMEW MAKE A CORRECTION TO MY WORK ORDER TO STATED THAT UPON ARRIVAL THERE WAS NO OIL ON DIPSTICK AND THERE IS AN OIL CONSUMPTION ISSUE BEFORE I TOOK DELIVERY OF VEH More