Rick Case Hyundai Plantation - Service Center

STAY AWAY! THEY LIE. I had my car towed in 2 months ago ( end of July) because it shut down after getting recalls fixed. I made an appointment for Sept 1. Antho THEY LIE. I had my car towed in 2 months ago ( end of July) because it shut down after getting recalls fixed. I made an appointment for Sept 1. Anthony, his "manager" Justin and now their manager Betsy have not been able to get my car looked at. I have an email thread from Sept 8 to now showing how they can't do their jobs. I have reached out to corporate to complain and now corporate isn't responding back. Typical car dealer. More

They fixed my car fast and efficiently. Communication was excellent and it was easy to get an appointment. Communication was excellent and it was easy to get an appointment. More

Tony, service advisor, handled my situation professionally employees are very professional I have been using the dealership since 2018 and I will continue to do so. professionally employees are very professional I have been using the dealership since 2018 and I will continue to do so. More

This was my 1st time car service since my purchase (April 2023). I must say that Ms Armaria (Vega) was very pleasant during the drop off and pick up process. I look forward to a continued positive & trustwor 2023). I must say that Ms Armaria (Vega) was very pleasant during the drop off and pick up process. I look forward to a continued positive & trustworthy customer/dealership relationship. More

It was great service and they was very helpful and nice I would like to say thank you for your hospitality would like to say thank you for your hospitality More

Gabriel was very kind and pleasant l. I would recommend him to many of my friends..The service was also fast I would recommend him to many of my friends..The service was also fast More

Excellent service in and out in 2 hours But didn’t wash car. Maybe next time for oil change car. Maybe next time for oil change More

Battery was dead next morning. Not enough power to even unlock car. Car is brand spanking new with less than 1,100 miles on it! Love the car, but this should not have happened. Not enough power to even unlock car. Car is brand spanking new with less than 1,100 miles on it! Love the car, but this should not have happened. AAA got me started and I drive straight to Rick Case in Plantation, Fl . Service agent had battery checked, said it was 100% good, and it was MY FAULT FOR NOT TURNING HEADLIGHT SWITCH TO OFF AFTER DRIVING, DAYTIME, WITH HEADLIGHTS ON. This is my second Hyundai Tusan, and I ALWAYS drive with my headlights on, DAYTIME, I NEVER manually turn my headlights OFF. The Owners Manual says the lights go OFF 15 seconds after opening the door, after turning engine OFF, or 5 minutes if the door is not opened. SERVICE AGENT IS WRONG, yet insisted he was right. He wasn’t rude, but clearly was not going to do anything except to say “READ THE MANUAL” If it happened once, it will happen again, I have lost faith in my brand new car, and in Rick Case and it’s Service Agent. I want my car properly repaired and whatever parts, which are responsible for turning headlights off, changed out. Otherwise, love my Tusan!!! Thank you Shane P. O’Neill 954-763-3630 More

Ernst goes above and beyond. Went there for service; he was the most friendly person I’ve ever encountered. Super helpful. Head there to service your car? You must ask for him; g Went there for service; he was the most friendly person I’ve ever encountered. Super helpful. Head there to service your car? You must ask for him; great service advisor. Highly recommend this place. More

Worse experience ever. No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied More