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Rick Case Volkswagen

2.6

28 Lifetime Reviews

3520 Weston Road, Weston, Florida 33331 Directions
Sales: (888) 650-1219

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28 Reviews of Rick Case Volkswagen

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June 18, 2017

"$794.17 20000 mile maintenance on 2015 Jettta with nothing w"

- Pete C.

My advice is to stay away from Rick Case VW and maybe all Volkswagon Dealers. Is it possible the recent $14B fines for being dishonest on their diesel vehicles means that Volkswagen needs to make profits any way they can even taking advantage of you for maintenance and possibly car purchases. My story follows: I called Rick Case Volkswagen Service Dept and asked how much the 20,000 mile Maintanence would cost. The reply was $247.00. May 27 my son took the car and Rodrigo the service guy said that Volkswagen recommends the brake fluid be exchanged every two years. So he approved that and asked for an alignment to be done also. Rodrigo gave him three sheets to sign, one on top of the other, staggered and said sign here, here and here. Which he did without checking each and every page. Why would he, he assumed this organization would be trustworthy? The cost for a 20,000 mile Maintanence on a 2015 Jetta was $797.17. After this I called Volkswagen Chat to ask how often does Volkswagon recommend the brake fluid be exchanged? The reply: the first time is after three years and every two years after that. Rodrigo lied to build the balance of the work order. This is a two year old car that had no problems. Just in for a oil-change and wheel alignment. Save yourself some trouble. Go somewhere else!

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Recommend Dealer
No
Employees Worked With
Rodrigo
June 08, 2017

"Rick Case Buyer beware "

- Estebans

Bought a new car had to bring it to bring it in to the dealer 4 times after 1 week of owner ship they did not want to give me a courtesy car and after I complained they wanted to charge me $5 in case I went thru a toll, repair took 3 days!!, I am completely unsatisfied with my car, took 3 weeks of me calling every other day for them to call me back and ask me to come to the dealer to waste my time and tell me they won't take the car back but I could trade it in for $10k less of what I paid for the car! No understanding of customer service!!

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Recommend Dealer
No
Employees Worked With
Roy Edna and a bunch of mangers that don't return calls
May 19, 2017

"BAIT AND SWITCH MASTERS"

- PalmBeachCarGuy

THESE PEOPLE DO NOTHING BUT PLAY GAMES. I CALLED IN AND SPOKE WITH SOMEONE ON THE PHONE. HE HAD TOLD ME THAT THE CAR WAS STILL AVAILABLE AND THEN GAVE ME THE PRICE OVER THE PHONE BUT THEN WHEN I DROVE 50 MILES TO RICK CASE IT TURNS OUT THE GUY I SPOKE WITH WASNT EVEN AT THE DEALERSHIP AND HE WAS IN A DIFFERENT STATE OR SOMETHING AND HAD JUST LIED TO GET ME IN AND WORK WITH A SALES REPRESENTATIVE. IT TURNS OUT THE CAR WASNT IN STOCK AND THET WANTED TO CHARGE ME EXTRA MONEY TO GET THE CAR FROM ANOTHER DEALER. THEY LIE TO GET YOU INTO THEIR SHOWROOM AND THEN PLAY GAMES WHEN YOU ARRIVE. DONT WASTE YOUR TIME GOING TO RICK CASE VW

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Recommend Dealer
No
Employees Worked With
a
April 08, 2017

"Poor Customer Service "

- Eric W.

I've been to this dealership a dozen times and everytime the service gets worse. Chandler my advisor was extremely nice but the dealership as a whole is a disaster. If you can make it past the new car salesmen without being harassed on your way inside then count yourself lucky. I'm not going to get into the fact my cars had more previous warranty work done to it then it's purchased value. Nor am I going to talk about the fact my rear bumper was damaged and the dealership denied responsibility. At that same time I watched an employee literally back a customers car into mine. No what I want to talk about is the service managers disrespect for loyal customers. My car had an abs recall, which took two different Fridays to fix. On the first Friday they never fixed the issue but they did charge me $450 for an unrelated issue. Then this Friday they took 7 hours to fix an issue I was told would be done by noon. I was also told they took an hour break for a meeting. When I asked for a courtesy oil change Daniel the service manager said there in the business of making money and offered me 10% off. Lol. I get that in the mail. It was completely disrespectful to say that to a once loyal customer. Do Not Go To This Dealership. They do not value loyal customers. All he had to do was compensate me for wasted time and the issue would have been resolved. Stay Away. This place in the business of exploiting people hence the poor reviews.

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Recommend Dealer
No
Employees Worked With
Daniel service manager
April 04, 2017

"LIED TO"

- jb

They have a huge sign that states EARLY LEASE RETURN OR EXCHANGE PROGRAM NO MATTER HOW MUCH YOU OWE, EVEN IF OVER MILEAGE. I turned in early my lease and was over in miles and they said i would only be charged for excess wear and tear not for overage in mileage. So a 3 months go by and i receive a bill from VW stating that i owe them $950 for overage in mileage. If they wouldn't have lied i could've put that into my payments. When i went to the dealership they couldn't show me where i signed that i had agreed on that i would be responsible. So if you don't mind getting shafted then you can buy from them.

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Recommend Dealer
No
Employees Worked With
sales manager
March 21, 2017

"Horrible Sales Experience"

- Benjyboy7

A very poor sales experience at Rick Case VW. The dealership itself is quite pleasant with nice amenities for customer. My sales experience began with receiving a guaranteed, no haggle quote through the USAA buying service (Truecar). Upon my arrival, I was introduced to a salesperson who was very personable. I showed him my quote and told him I would buy the quoted automobile for the guaranteed price. He brought out the vehicle, and my wife and I test drove it. We told the salesman we would purchase the vehicle as quoted. He began by asking about financing and trade in. We told him that we would buy the car for cash, and there would not be financing. He excused himself and said he had to get the sales manager. He would be right back. About 20 minutes later the sales manager and salesman came in and immediately said he could not sell the vehicle at that price, because I was not financing through the dealership. He stated that the guaranteed price (which was a very fair price) included that I would finance the car and all rebates were factored in. He said that he would lose money at that price. I sympathized with him but insisted on paying the quoted price. This began the typical sales manager vs. customer scenario. He would retreat to his office, let us sit and come back to argue with us. I should have left, but this was a "guaranteed" price. This went on for several hours. At one point he said that he did not want to sell us a car. I asked if he was actually refusing to sell us a car. He replied he would but apparently we were not being cooperative. He insisted that we would have to pay an additional $1000 to make the deal. This cat and mouse game continued for about another hour. He finally came back and agreed to the original deal. We were then sent into the F&I office to complete documentation. The sales manager came in and announced that he discovered a $1000 rebate that could be applied to the deal. He had me sign an application for the rebate and whispered something to the F&I guy. The end result was to add an extra $1000 to the sale price, and then subtracting it from the price. The dealer benefited from the rebate not me. In addition in extra sales tax for me. All in all it was a horrible sales experience. It took over five hours to complete the ordeal. I have contacted Rick Case Corporate with my complaints and they would do nothing. Subsequent feedback was given to VW of America, and USAA Buying service and essentially no response after two months. Incidentally, I have had some interaction with their service department and I was quite pleased. My advice is that if you want to avoid intrigue, drama, and sitting for long periods, then avoid Rick Case VW, and be suspect of quotes from Truecar. They do not support their customers.

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Recommend Dealer
No
Employees Worked With
Kal Mousa
January 21, 2017

"Ripped Off by Rick Cas VW"

- Ripped Off

I left the dealership content with my new VW until later on I realized I got totally RIPPED OFF!! It's no wonder why they insisted I take the car home the same day! It's discussing how they payed it off and the screw you if you don't go over the numbers very carefully on your lease. what ever sale price you agreed RIck Cace VW will change it and youlll see you en up paying way over sticker price. They will tick you with amonthy payment but watch out what they write on the contract for the SALE PRICE!!!

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No
Employees Worked With
Sales Manager
December 20, 2016

"RICK CASE VW dishonest sales force - negative stars"

- KEN FROM NAPLES

I have already spoken with your general manager at the dealership over the phone in detail. He asked me "what he could do to fix this situation?",I told him "Sell me the Jetta for the price your salesman Ken offered it to at." He said he could not. So, I guess the phone call he gave me was just to follow protocol? Here are the details of my stomach turning tuesday morning.... I had a certified check in hand, for the amount that Salesman Ken told me would cover the purchase. This morning as I walked into Rick Case VW, I was greeted by the sales manager, who handed me a book written by You, Rick Case as well as Your "direct" phone numbers. I also met Ken (salesman) who said he was handing me off to another guy. I never saw Ken again. Never heard from Ken again. We did a test drive in the Jetta that was offered to us over the phone. When done with that, we sat and meet with the same sales manager. Ken (salesman) was no where to be found. The sales manager told me the price, $2600 more than quoted by Ken. I said this is not the deal we spoke about over the phone. He said this is the best we can do. My conversation with Ken had me go to the bank, get a certified check for $15500. I asked to see Ken, the sales manager said "Why? It won't change anything." He would not bring Ken the salesman into the conversation. They hid him away in another part of the building. I drove 2 hours each way from Naples with my son, to get the deal I confirmed 4 times the day prior with Ken. I wonder if Ken gets paid by how many people walk into the dealership asking for him. I really wonder if he is a sales person, or just a YES man to get you into the show room? Here is the deal that Ken (salesman) told I would get. $12255.00 + $699 fee +tax, tag , title I asked him 4 times if there are any other fees on this purchase. $699+ TTT. "Any other dealer fees? "Absolutely not!" Ken told me.

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Recommend Dealer
No
Employees Worked With
KEN
Dec 20, 2016 -

KEN FROM NAPLES responded

I just received a phone call from the GM and he wants to make it right. I will be talking with them tomorrow morning. Keep your fingers crossed.

November 27, 2016

"My experience "

- jweinsier

I walked out after being lied to...this would have been the third car i bought from them.. very disappointed. Plus I called three times to confirm the deal before I went in..

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No
Employees Worked With
Flores, reed, hernandez, and the GM cafarella
September 18, 2016

"Bad service (Don't buy a car for this dealer)..."

- Adam B.

Be careful buying a car from this dealer (Rick Case VW). I have leased a few cars in the past from different dealers. This dealer is the worst customer service I have experienced. I have purchased the maintenance plan from this dealer, and the time came to use it for service as simple as oil change. I had to wait was over and hours and a half and they haven't taken the car in. So I asked for a loaner they said they can't give a loaner 'till they take in and see what is needed. But when you lease a car the salesman tells you that if you service takes more than two hours we will provide you with a loaner. Not true, they try to stay away from a loaner as far as possible. I understand you don't have $1000 car for loaner, but then tell your salesman not to promise the loaner. So Iend up taking my car because I had to go back to work, and at a later time I took it to other VW dealer, where I have leased my previous car, they toke care of it. But I had to pay because the maintenance contract is a Rick Case specific it's not a VW USA contract, which was not disclosed to me a time of purchase. To make things worst the next time I am trying to schedule a service call, for oil change, tire rotation, warranty call, and a recall .... I ask the service rep to tell me when can we schedule a time? So I can bring my car in, and get a loaner and go on my way, because obviously the amount of service needed it must take more than two hours. The answer was I can't guaranty anything. I did mention to the service rep. that after the first incident when I had to wait long time, I called VW USA and they called your dealer and your dealership told me that they make sure to take care of me next time and make sure that I don't have to wait. The rep. didn't care, she was like a broken disk... no apology or anything just repeating the same thing: I can't guaranty anything... The reason I came to Rick Case because they advertise a low price. I regret doing that. Because they are the biggest or Busiest VW dealer... they don't care losing a customer or two. Try to ask for a service manager, Service VP / Director. I did multiple time at different times and days, every time the answer was none available. Someone will call you with no returns calls. The last person called me int he previous incident was the service director George. I asked for him, he is no longer there. I guess he got fed up with bad service complaints...

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Recommend Dealer
No
Employees Worked With
Service Rep.
1
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