Rick Case Volkswagen - Service Center

After 10 years of being a loyal rick case customer, we had the poorest customer service experience. We started our negotiation over the phone (provided precise overview of current stage and goals) and we had the poorest customer service experience. We started our negotiation over the phone (provided precise overview of current stage and goals) and we were asked to bring our two cars from PT. xx Lucie . This person proposed something totally off to what we discussed over the phone, and disregarded the level of effort and her partner Kim discussed with us. So a total lack of professionalism. More

Great service, friendly and professional staff. Nilsa as always was very profesional, looking for options to help and accommodate to the clients needs. Nilsa as always was very profesional, looking for options to help and accommodate to the clients needs. More

Service at this dealer has gone down. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. A lot of people who only speak Spanish. The clients have to wait a long time for a simple service like a oil change even though I had an appointment. They told me it was. 2 hour wait after the fact and it was way over 2 hours . I had to go looking for the service tech no follow ups. And the music inside the dealer I felt like I was in the dealer in Miami . The customer service has really gone down. More

Mr. Chavez was very nice and very understanding. I really appreciated his help. He took very good care of me appreciated his help. He took very good care of me More

Excellent service and attention. Employees take care of the cars , clean work and quick turnaround. Employees take care of the cars , clean work and quick turnaround. More

Excellent customer service. Very attentive personnel. Prompt response to fix my car. Explain everything to me. Very attentive personnel. Prompt response to fix my car. Explain everything to me. More

Excellent work! Ivan Chufarov and Hugo Alvarez -the best! They helped me and my husband so much Ivan Chufarov and Hugo Alvarez -the best! They helped me and my husband so much More

Dropped off car for scheduled maintenence. Take-in was quick and easy. It was finished. Take-in was quick and easy. It was finished. More

Originally took in my 2017 Jetta for an 80,000 Mile service. As usual we received exceptional service from our service advisor, Hugo Alvarez, and all of the employees at the dealership. We have been ge service. As usual we received exceptional service from our service advisor, Hugo Alvarez, and all of the employees at the dealership. We have been getting our Jetta serviced there for several years and have also purchased vehicle there. We would highly recommend this dealership as the “go to”place for all your sales and Service needs. Thank you! More

Went in to get Sentinel package honored. Carlos took pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior pictures and never called me back as he said he would do. I informed them that I was moving to another state and would like to do the procedure prior to. Needless to say no one contacted me until I reached out to them. Instead of being honest they blamed it on being backed up which is bs and TERRIBLE customer service in my opinion. I asked them questions up front to prevent this from happening and was given incorrect information throughout the entire process. Be honest with people up front and stop concealing lies and treat your loyal customers with more respect. More