
Rick McGill's Airport Toyota
Alcoa, TN
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1,150 Reviews of Rick McGill's Airport Toyota
Great service and friendly associates. I was advised about the service before it was done. The tech did a thorough job and found things that needed attention. A video made it easy to see a I was advised about the service before it was done. The tech did a thorough job and found things that needed attention. A video made it easy to see and understand why the work was needed. While waiting, I had great friendly conversation with the lady sitting at the front answering the phone. More
The service staff was very professional and seemed willing to try and help. I came in for tire rotation and inspection after the first 5000 miles of driving. The only negatives that I experienced we willing to try and help. I came in for tire rotation and inspection after the first 5000 miles of driving. The only negatives that I experienced were the attempted "upsell" of an engine additive (after 5000 miles, really?) and the fact that what should have been a fifteen-to-twenty minute job led to me being at the dealership for a little over an hour. Ultimately, it was the cordiality of the staff in the service department that led me to give the dealership a four-star rating this time. More