Buying a car can be really stressful, but my experience he was not. I had done a lot of homework on small, used cars with good safety, gas mileage, and quality. I knew exactly which car on the lot I wanted.
The first day, I met with Teddy to conduct my test drive. He is new to car sales, and I could tell that he was still refining his knowledge of the car and how to interact with customers. But he struck me as personable, straight-forward, and low pressure. He directed me on which roads to take during my test drive and chatted with me and my husband while we rode around. He provided us with the price for my car, and did not pressure us when we said we were on our way to test drive other cars at other dealerships. One complaint is that we were told he would be with us shortly, and then we had a very, very long wait. No one came by to tell us how long we had or why this wait was occurring. I was also taken aback by the way he initially ignored that I was taking the lead in the conversation--I was buying the car and my husband was just there to give his opinion. However, he directed the conversation to my husband and only took his name down until I corrected the situation. While the test drive was mostly pleasant, he did veer off into politics and began discussing views I don't hold. Of course he can have these views, but it's not really the time to go into that. He also told me that the car had a 5-star safety rating when it was 4, and that the button for folding the side view mirrors were for defrosting them. I could tell that he's working hard to become the best salesman he can, and I think he can easily smooth out these minor rough spots.
The next day, I returned and Teddy was out. I bought the car from Kim. I called her on the phone and she answered my questions. She was quite knowledgeable throughout the process and also pleasant to work with. I was disappointed that when I asked if the dealership would fix the small dent in a fender, she told me that it would cost $300. Not her fault; she was relaying the manager's response. I would expect that if I'm buy a car worth over $11,000, they could make it like new for me for such a small repair. I told her I was coming in later and at what time, however when we got there again we had a very, very long wait. She got us to sign all the paperwork, and then (because one of the financiers had a family emergency and was out of the office) we had even a longer wait. Again, we were not updated as to how long to expect this wait to be. This time it was so long that I sent my husband out to pick up some burgers. We finally got called back to the finance office in the middle of eating.
Rose took care of our financing. She was very quick with the stacks of paperwork. She called me a day or two later to get a copy of some paperwork that she forgot. I took a picture and texted it to her. She told me that she would send my title once my check cleared, but it did not show up. I needed it in order to register my car.
Luckily/unluckily, when I was driving my car home (during a huge rainstorm) from the dealership, my husband noticed that both a headlight and a brakelight were out, despite the car being Q-certified. I called Teddy, and he assured me that the dealership would fix everything free of charge. Of course I had to drive back an hour each way to get these things fixed. While I was there, the mechanic also changed my worn wipers (which should have happened before the car was sold as well.) I also got Teddy to remove the old owner's belongings from the glove box--toothbrush, credit card, paperwork, change, advil, etc. While the car had been very well detailed and was quite clean, this was overlooked and was a breach of privacy for the former owner. This made me doubt the meaning of the Q-certification. It was supposed to mean a high quality inspection had been performed. Clearly it hadn't. I also saw Rose again at this time. She seemed to have forgotten that she was supposed to send me anything, but she printed out my application for title at that time.
Unfortunately again, when I went to register my car, I found that Rose did not provide me with the bill of sale. I had all the paperwork I was provided from the dealership because I brought the entire envelope unopened from when I received it. I was sent away from the DMV, but I called the dealership from the parking lot. Rose took my call and texted me the bill of sale. The DMV agent was able to print it out and accept this form. I'm glad it all came to a happy end, but I did experience several bumbles in the sale of this care which were highly inconvenient and were avoidable with some attention to detail.
I Recommend This Dealer:
Rose (in finance, do not know last name)
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