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Riverhead Auto Mall

Riverhead, NY

4.1
439 Reviews

1800 Old Country Road

Riverhead, NY

11901

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Showing 439 reviews

January 20, 2022

Fixed my car for a recall. Dropped it off and it was finished by the time I got home 30 minutes later. Good service. More

by MK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Jan 21, 2022 -

Riverhead Auto Mall responded

Thanks for reviewing Riverhead Auto Mall and for sharing your experience. Hearing about your excellent service experience makes our day. Take care! Becky Edwards, Owner Loyalty Manager, 631-369-0600 Ext 724.

December 14, 2021

Great sales and service department. Everyone is polite Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely mann More

by Nunzio831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All employees were great. , Donna Harrison, Frank Badamo
Dec 15, 2021 -

Riverhead Auto Mall responded

Thanks for reviewing Riverhead Auto Mall. We're thrilled to hear that you had a great experience in our dealership, and we appreciate your kind words for our staff. Have a fantastic day! Becky Edwards, Owner Loyalty Manager, 631-369-0600 Ext 724.

October 13, 2021

i have been calling for 2 days trying to cancel my custom edge warranty so i could get my own warranty and i can't get an answer and never call back also trying to get a copy of my bill of sale and can't ge More

by paul1456
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
barbra
Nov 29, 2021 -

Riverhead Auto Mall responded

Paul, I am sorry that you have had these issues receiving the answers you seek. I would like to get involved to see if there is anything I can do to help. Please reach out to me directly so we can talk about this further. I will do whatever I can do to assist. Thanks, Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

October 07, 2021

They asked me if I wanted my air filters changed during a recall update and warranty oil change. Cost me $220 . Did maintenance not requested or told about. Most disappointed. More

by samogit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Harrison, Roldy Geanlouise
Oct 09, 2021 -

Riverhead Auto Mall responded

Hello, and thank you for this insight. We never perform work on a vehicle without the customer's approval first. We always take a transparent approach in our service department. If you'd like to speak about your experience further, please feel free to give me a call to discuss. Thank you, Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

September 10, 2021

Riverhead Nissan is fair at best. All of the positive reviews are people with brand new cars with factory warranties. Or people who had a nail in their tire. Literally that is all that I’ve read. It’s th More

by roberob1189
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donna Harrison
Sep 13, 2021 -

Riverhead Auto Mall responded

Hello and thank you for your feedback regarding your most recent service experience. I would like to take this feedback and address it with our team. Unfortunately, there is an outside factor in this situation, being your warranty company. Not every warranty company is willing or able to cover certain repairs. It is not always a matter of our service department helping you out or not. If you would like to discuss this matter further, my name is Becky Edwards. I am the Owner Loyalty Manager for the dealership. Please call me at 631-369-0600 Ext 724. Thank you.

August 28, 2021

Unethical thieves. Finance manager Ken seemed unhinged. Ran our credit without us signing anything for the wrong vehicle. Lexi the sales rep and Ken from finances daughter was just as unethical and highly More

by Keith N
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Maxwell
Aug 29, 2021 -

Riverhead Auto Mall responded

Keith, your feedback on your most recent experience is troubling to read as this is not common. My name is Becky Edwards, I am the Client Loyalty Manager for the dealership. I would like to speak with you to see if there is anything I can do to make things right. At your convenience, please call me at 631-369-0600 Ext 724 so we may speak further. Thank you

August 17, 2021

Went to Have service Done Donna H is Absolutely great so kind and considerate always puts customer first the facility is clean and waiting time is great they are faster than anyplace I've been More

by kathleenwoods203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Harrison, Paris Hanson, Ken Maxwell
Aug 29, 2021 -

Riverhead Auto Mall responded

We appreciate your kind feedback of Riverhead Nissan and thank you for taking the time to leave us a review. Donna continues to provide our customers with exceptional service, thank you for recognizing her. Please do not hesitate to visit us again soon! Have a great day and thanks again.

August 17, 2021

Clean facility staff is amazing Service Department is outstanding Donna is fabulous always kind and thinks of the customers first always go to riverhead it's such a great experience More

by kathleenwoods203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Harrison
Aug 30, 2021 -

Riverhead Auto Mall responded

We appreciate your kind feedback of Riverhead Nissan and thank you for taking the time to leave us a review. Donna continues to provide our customers with exceptional service, thank you for recognizing her. Please do not hesitate to visit us again soon! Have a great day and thanks again.

August 10, 2021

Riverhead Nissan Dealership in Riverhead has a wonderful staff in all departments. The ease with which they take a customer through all the steps is incredible. The customer certainly feels like they are be More

by Mom22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Harrison, Kyle Price
Aug 26, 2021 -

Riverhead Auto Mall responded

Thank you for this amazing review. We always strive for 5-star experiences at Riverhead Nissan. We love our customers and treat them like family. If you need anything, please give us a call. Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

August 03, 2021

My son and I had a great experience. The staff was knowledgeable and made the process quick and easy. I would definitely recommend them to friends and family! More

by Kmwalter71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexi, Ken Maxwell
Aug 04, 2021 -

Riverhead Auto Mall responded

We appreciate your kind feedback of the Riverhead Automall and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again. Thanks, Becky Edwards, Owner Loyalty Manager 631-369-0600 Ext 724.

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