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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.2
1,755 Reviews
Call Service Center (913) 712-9342

1,755 Reviews of Robert Brogden Buick GMC - Service Center

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May 10, 2024

It took over 2 years after purchasing my truck for this dealer to add 3 missing microchips. Although GMC advised the final chip was available last September and I contacted the dealer several times regardi More

by tfelgate
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Blackman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Robert Brogden Buick GMC responded

At Robert Brogden's Olathe Buick GMC, we strive to provide timely and efficient service. Your feedback is essential to improving our processes, and we will address this issue internally to ensure it does not happen again. If you have any further concerns, please don't hesitate to contact us so we can assist you promptly. Thank you for bringing this to our attention. Sincerely, The Robert Brogden Buick GMC Team

Helpful 1
May 10, 2024

Told me the steering gear was leaking even though my vehicles power steering is fully electric and contains no fluid. Wanted to replace a part at over $2,500 based on this leak that could not have exist More

by tgosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Land
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. We take all comments seriously and strive to provide accurate information to our customers. Please reach out to us directly to discuss this matter further if you would like. We are committed to ensuring the highest standard of service for our customers. Sincerely, The Robert Brogden Buick GMC Team

Helpful 1
May 07, 2024

Excellent service and great communication. Very pleased and will return. Appreciated the prompt response and thoroughness of the work. More

by rshearer76
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Robert Brogden Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Robert Brogden Buick GMC Team

Helpful
May 06, 2024

David could teach a class on customer service. Honestly, I may request him in the future. He was perfect. More

by RICH.NASHCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for the nice review, Rich! We really appreciate this feedback and we'll be certain to share your compliments with David. We pride ourselves on offering high-quality customer service, and we are glad our team was able to take care of you. It was our pleasure! Sincerely, The Robert Brogden Buick GMC Team

Helpful
May 05, 2024

Everything went as expected it was all good and the place was really clean as well More

by almassey69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

Helpful
May 04, 2024

I had a sensor go bad on my new GMC denali truck and they took great care of the problem. More

by tstamm54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

Helpful
May 03, 2024

My experience with David Estrada in the service department could not have been better. David kept me up to date every step of the way. More

by Kphelps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

Helpful
April 28, 2024

Alyssa was polite and extremely helpful. I would gladly work with her again and will continue to bring Brogden my business. More

by JNWILKES19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Robert Brogden Buick GMC responded

Thank you for this amazing review and shoutout for Alyssa! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

Helpful
April 28, 2024

Awesome place to do business! Jim made it very easy and simple. Great to work with!! Even took care of me beyond what he needed to do. Highly recommend you work with Jim! More

by phillip.v.lim2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastien Granger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Robert Brogden Buick GMC responded

Phillip, it’s great to know that Jim provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

Helpful
April 25, 2024

Called with problem with car and was able to get problem resolved same day. Very efficient. More

by jsamerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Robert Brogden Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden's Olathe Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

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