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Roberts Toyota
Columbia, TN
60 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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60 Reviews of Roberts Toyota
February 28, 2018
Cheapest around My husband and I have been shopping for 4Runners for months (feels like years). Roberts Toyota is a hidden gem. They made it fast and easy... and beat My husband and I have been shopping for 4Runners for months (feels like years). Roberts Toyota is a hidden gem. They made it fast and easy... and beat the deal we had by over $800 ("on the road"). They are worth giving a shot to if you're in the market, especially if you don't like paying close to a thousand dollars in dealer fees! More
by Mary H
Employees Worked With
Paul Caruana
February 28, 2018
AWESOME SAUCE BY FAR THE GREATEST DEALERSHIP THIS SIDE OF THE MISSISSIPPI! i WILL SEND EVERYONE I KNOW TO BUY A NEW TOYOTA HERE. THEY ARE GULTY AS CHARGED WHEN IT BY FAR THE GREATEST DEALERSHIP THIS SIDE OF THE MISSISSIPPI! i WILL SEND EVERYONE I KNOW TO BUY A NEW TOYOTA HERE. THEY ARE GULTY AS CHARGED WHEN IT COMES TO GREAT DEALS! More
by RAY FINKLE
Employees Worked With
Paul Caruana
February 28, 2018
Great Experience When I came in they made me feel important. Listened to all of my needs and helped pick the right car for me and my budget. It seemed like i was in an When I came in they made me feel important. Listened to all of my needs and helped pick the right car for me and my budget. It seemed like i was in and out in 30 minutes! More
by Mr. Howell
Employees Worked With
Paul Caruana
February 12, 2018
Warranty repair Had a warranty repair issued by Toyota on replacing padded dashboard on 4Runner. Got the car back drove the car home & speedometer was not working. To Had a warranty repair issued by Toyota on replacing padded dashboard on 4Runner. Got the car back drove the car home & speedometer was not working. Took it back got a run around. Had to take it to Car repair shop. They said that the “experts” did not reconnect all the cables correctly. Went back to Roberts and demanded they fix the the problem or report to corporate. More
by Dogcar
Employees Worked With
Paul Caruana
December 20, 2017
Lousy service department Go elsewhere for service! They are very rude, don't honor appointment times, and lie to your face. Arrived at 10AM for appointment and left at 12:30 w Go elsewhere for service! They are very rude, don't honor appointment times, and lie to your face. Arrived at 10AM for appointment and left at 12:30 with nothing fixed. More
by sailorsong
Employees Worked With
Every employee in the service department.
November 29, 2017
Great place to do Business! Best place I've ever worked with! They made everything easy and they were very respectful. I got the car I wanted and I was really happy with the Paym Best place I've ever worked with! They made everything easy and they were very respectful. I got the car I wanted and I was really happy with the Payment. Thanks Roberts you have earned a Customer for life. I love my new 4Runner! More
by Jason Harvey
Employees Worked With
Paul Caruana
November 27, 2017
Good folks, but watch for service up-sells Just needed routine service. Have always had our Toyota vehicles Toyota-serviced. Never had so many expensive repair needs "discovered" during those s Just needed routine service. Have always had our Toyota vehicles Toyota-serviced. Never had so many expensive repair needs "discovered" during those services as here. If you're going to use them, come in determined only to purchase what you planned beforehand. Update: car began acting funny after previous visit. Troy, the service manager, took care of me and treated me like a VIP. I still wish I hadn't been talked into the other stuff last time, but I do appreciate his working to make it right. More
by toyotalover
Employees Worked With
Dustin, Troy
October 08, 2017
Friendly Service Drove 1.5 hours to dealership because they had a large variety of Toyota Highlander's. Chris Johnson was our salesman. He was very friendly, funny and Drove 1.5 hours to dealership because they had a large variety of Toyota Highlander's. Chris Johnson was our salesman. He was very friendly, funny and laid back. Never felt pressured to buy. Very assistive in helping decide which type of Highlander worked best for us but never pressured us. He even recommended a great place it eat! More
by Kentucky Gal
Employees Worked With
Can't remember name but the Finance guy was very friendly.
June 07, 2017
Don't waste your time here The truck I bought here was nice but I was brought here with promises of beating the other dealers price. Take your business elsewhere and get more tr The truck I bought here was nice but I was brought here with promises of beating the other dealers price. Take your business elsewhere and get more truck for your money. They beat the other dealer by $50 on total price. That wasn't worth the gas it took to drive there. Come to find out that $50 savings was with a truck that had $400+ less options. So I did not save $50 I paid $350+ more. Don't waste your time. Take your business to Toyota of Murfreesboro. You'll get a better deal and a much better experience. All though this is a bad review I was very pleased with my salesman More
by Yota4life
Employees Worked With
Paul Caruana
May 04, 2017
Excellent service from start to finish I purchase a 2010 Chrysler 300 Touring from these guys May 1, 2017. It was a very good experience. Having visited another out-of-town dealership for I purchase a 2010 Chrysler 300 Touring from these guys May 1, 2017. It was a very good experience. Having visited another out-of-town dealership for same make/model/year vehicle, this was a welcomed contrast in reality. The other used car dealership experience was the stereotypical used car slime ball stuff you read about. Not this place. My salesperson Mike, and the used autos manager John, were polite, knowledgeable, and very helpful and honest. They knew they were not going to make a lot of money on the transaction, yet I still felt they devoted the attention proper service requires. Even when my test drive went longer than initially intended, John took it all in. Even when discussing my 25 year old trade-in, these guys were honest, even saying that they actually pay me money to take it back home since they will lose money dealing with it. That was funny. I received a great rate on financing, and completed all paperwork quickly. Highly recommend this group. Kevin More
by DoUrHomework
Employees Worked With
Mike. John
