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Rockwall Ford
Rockwall, TX
1,071 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,071 reviews
August 22, 2016
Poor Treatment by the Service Department, I Need 4 Tires I bough my 2013 Edge and RF hounds me with advertising for service, after sale care... I contacted my service rep regarding 4 new tires. I got one ema I bough my 2013 Edge and RF hounds me with advertising for service, after sale care... I contacted my service rep regarding 4 new tires. I got one email response offering a couple of tires. I researched and asked my RF service rep if other tires were available. No response for some time then a couple more not state of the art tires. Could they just tell me if they can get what I want? Discount Tires is very attentive and responsive and they have what I want in stock; so............ I have been on the phone for any service adviser while writing this review. After holding for far too long, I hung up. Discount Tires, I'm on my way. More
by Frustrated
Employees Worked With
Allen, Jaclyn
Helpful July 18, 2016
Great Associates in the Service Department Great experience They Have a very nice Waiting area Free coffee and goodies and nice big screen tv with my favorite channel Also great Associat Great experience They Have a very nice Waiting area Free coffee and goodies and nice big screen tv with my favorite channel Also great Associates More
by bobwmccomb
Employees Worked With
don't Remember name
June 16, 2016
Great service! Great people making customers feel like family. Bruce is the best sales guy ever and the service department is the best I've ever been to. Don't even Great people making customers feel like family. Bruce is the best sales guy ever and the service department is the best I've ever been to. Don't even consider going anywhere else! More
by Kfeagin100
Employees Worked With
Bruce
June 05, 2016
No Pressure Atmosphere talk to Jason Chury I shop around on several Ford website and found that Rockwall Ford had the best deal for me. I purchased a F-150 Lariat from Jason Chury. Jason provid I shop around on several Ford website and found that Rockwall Ford had the best deal for me. I purchased a F-150 Lariat from Jason Chury. Jason provided me with all the details I request and was very respectful and professional during the complete transaction. If you want a great deal with a no pressure atmosphere give Jason a call at Rockwell Ford and he will take excellent care of you. More
by CR_Office
Employees Worked With
Jason Chury
June 02, 2016
super slow money refund issues after 5 weeks still have not received over $5000 refund that I was to receive. Purchased a $33000 car so they got their money . Horrible customer serv after 5 weeks still have not received over $5000 refund that I was to receive. Purchased a $33000 car so they got their money . Horrible customer services , I have to call them to get any communication going with them. Will never buy from them. More
by nothappy
Employees Worked With
all of them
May 31, 2016
New Truck Purchase The Jason and the Dealership worked with me to provide the vehicle I was looking for at the price point I was expecting - including vehicle color/feat The Jason and the Dealership worked with me to provide the vehicle I was looking for at the price point I was expecting - including vehicle color/features. More
by PNC336
Employees Worked With
Jason Chury
May 31, 2016
Quick response time. I posted online for a Ford Focus. My phone rang less than a minute later. It was Jason Chury from Rockwall Ford. He said he thought he had the car tha I posted online for a Ford Focus. My phone rang less than a minute later. It was Jason Chury from Rockwall Ford. He said he thought he had the car that I wanted. He was right. I took one for a spin to another lot where they had some more stored away. After looking at a couple of more I was still not satisfied. He told me that there was another one just around the corner. I walked around there and there it was. I signed the papers a couple of hours later and I love this car. I will recommend Rockwall Ford to anyone that I know who is looking for a good car. More
by Pat Newland
Employees Worked With
Jason Chury and Joe Guillen
May 28, 2016
Exceptional Experience from Blake Hart I purchased a used 2015 Chevrolet Cruze last night from Rockwall Ford. I had found it through Capital One's Auto Nav website 3 days ago but was not a I purchased a used 2015 Chevrolet Cruze last night from Rockwall Ford. I had found it through Capital One's Auto Nav website 3 days ago but was not able to go by this dealership to test drive it until yesterday evening. My Client Advisor was Blake Hart. Blake's client advisor skills are exceptional in that upon my arrival he listened to why I was there (which I am glad his first response was not to try to sell me a different vehicle), then during the test drive he easily answered all m questions with confidence, politely asked if I would give them an opportunity to beat the financing I had already qualified for and then he gave me the keys. The whole experience was seamless and pleasant. I highly recommend Blake to be your Client Advisor if you are looking to purchase a vehicle. More
by Rob1965
Employees Worked With
Blake Hart
March 24, 2016
Fabulous experience After nightmare experiences at the local Nissan dealerships, we began to look for an alternative to the Nissan NV. We found a Mercedes Sprinter at thi After nightmare experiences at the local Nissan dealerships, we began to look for an alternative to the Nissan NV. We found a Mercedes Sprinter at this dealership and decided to check it out, assuming it would be a vehicle out of our financial reach. Our credit union said it would be 2% more since it was a used vehicle, and it was just not justifiable. The overall experience was fantastic. They had a great space for our 4 kids, along with balloons, snacks and water. We went home after the test drive discouraged because it was late, and they couldn't give us any financing offers. The next morning, we contacted our local Nissan dealership to give them one more fair shot. Then Rockwall called us back with a rate lower than what we were given for a new one! They made a dream car a reality for our family. I highly recommend this dealership. Great people, friendly and exceptional service. Not your average dealership. More
by MamaSensei
Employees Worked With
Chuck (sales), Joe (finance)
March 22, 2016
Wonderful Service. Thank you Wow....Awesome service. Thank you Jerry Jones (my service person). My car broke down and I had it towed here to be fixed. I had never used Rockwall Wow....Awesome service. Thank you Jerry Jones (my service person). My car broke down and I had it towed here to be fixed. I had never used Rockwall Ford before, so I was nervous about getting it worked on at this dealership. I had nothing to worry about, I got a quick quote and then my car was fixed the same day. I will be bring my car back for future services. Thank you once again, Mrs. Rider More
by Grider0
Employees Worked With
Jerry Jones
