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Rockwall Ford
Rockwall, TX
1,050 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,050 reviews
February 20, 2014
We have never had such a great experience & smooth transaction that we did with Mr. Jones. We even had our son come up to the dealership that evening & Mr. Jones is working with him to get the Truck t transaction that we did with Mr. Jones. We even had our son come up to the dealership that evening & Mr. Jones is working with him to get the Truck that he wants. We have had may vehicles in the past years and have never experiences such a genuine & caring person as a "Sales Person" as Mr. Jones. We will recommend him to everyone we know in the future and we will do all of our future business with Mr. Jones. Mr. Jones did not make us wait for hours, haggle over prices, he even had 2 Trucks the type and colors we were looking for out front waiting for us when we arrived. We can't say that there was anything bad about our experience with buying our Truck from Mr. Jones. What a great person and salesman, both kind and professional. Rockwall Ford is very blessed to have such a wonderful person to be on their team and at their dealership. Thank you very much Rockwall Ford for having such a great guy, as Davy Jones to work with and making car buying an enjoyable event, and Thank You Davy Jones for being such a wonderful person who made our day easy and very pleased and happy to drive our new 2014 F-150 Lariat home that very same day. We are very happy!!! More
by ollen46
Employees Worked With
Davy Jones
Helpful January 20, 2014
I had a bad experience at first but the dealership did a good job of resolving my complaint. I will be bring car back for a second look if the issue with my car continues. I will bring my vehicle back for f good job of resolving my complaint. I will be bring car back for a second look if the issue with my car continues. I will bring my vehicle back for future service. More
by Mustang5.0
Employees Worked With
Multiple people within the service department
January 16, 2014
Service refused to answer over the phone how long a TSB would take to perform. Stating that they could not tell me unless they diagnosed it. I could not get them to say how long a procedure took no matte would take to perform. Stating that they could not tell me unless they diagnosed it. I could not get them to say how long a procedure took no matter what. The truck had to be towed to the nearest dealer and that was still them so I had to deal with them. I bought the Certified Preowned 2012 F250 from Rockwall Ford with 20K miles on it. Less than 700 miles later I had to use my "1 free oil change" because they did not change the oil on the CPO per standard procedure. After that, less than 200 miles more, the DEF was low and I had to refill that because they did not fill it per procedure. Now 2 EGT sensors failed and the TSB was done to it at 24K miles on the truck. My evidence tells me they just slapped a CPO sticker on it without performing the steps required to certify it. It seems as if they went by miles only. I recommend everyone stay away from this service center and avoid buying any used car from this dealership. More
by JoeWieck
Employees Worked With
Floyd
January 04, 2014
Davy Jones Ridell was a friendly salesman who was very professional. He even remembered me after a week when I had to take my car back to the dealership to get the Resistall put on my car. professional. He even remembered me after a week when I had to take my car back to the dealership to get the Resistall put on my car. More
by lannemack
Employees Worked With
David Jones Ridell
January 03, 2014
I saw a Chevy listed that was what I wanted so I went to the dealership to look at it. When I got there I parked and went looking at the car. A salesman came out there on a run and asked how my day was goin the dealership to look at it. When I got there I parked and went looking at the car. A salesman came out there on a run and asked how my day was going and said he would get the keys for me to test drive the car. Less than 5 minutes later I was testdriving the car. I went back to the dealership and asked him the price and Davy Jones was able toget the car down to the ideal price that I wanted. I walked out of the car dealership with an amazing car and the service was amazing. I would definitely recommend Davy and Rockwall Ford if you are wanting to purchase a vehicle for a reasonable price. More
by Dancer4567
Employees Worked With
Davy Jones Ridout
October 25, 2013
I purchased a used truck from here and 3 days after I purchase this truck I notice the alternator is not working properly so I called my sales person Kyle Jenkins and he tells me they will take care of i purchase this truck I notice the alternator is not working properly so I called my sales person Kyle Jenkins and he tells me they will take care of it and he would call me back to let me know what the plan is. He never called back. I then call rockwall ford main number and request a manager so they send me to someone's voicemail. So I leave a message and guess what no one calls me back. It is now 2 weeks later and I am calling them everyday a couple times a day and guess what no one wants to call me back. I would not recommend buying a car new or used car from this company. More
by Devin166
Employees Worked With
Kyle Jenkins, Paul Gauge, Wayne in service.
July 21, 2013
I went to the dealership on Sat the 20th of July with my 16 yr old son. We're looking for a late model, low mileage mustang. The sales rep (a female) approached us while we were looking. I asked her about a 16 yr old son. We're looking for a late model, low mileage mustang. The sales rep (a female) approached us while we were looking. I asked her about a specific car and the price and she said they were not "obligated" to provide prices on used vehicles (SERIOUSLY) ?? When I asked again, she said "I can get you the price once we go inside and I get some information from you". I couldn't believe what I was hearing! I turned around and told her "there's no way I'm buying a car her after making that comment" and she simply walked off and said "ok, thanks". I will never shop there again and will never recommend this dealership to anyone! More
by Bromark
Employees Worked With
Female Sales Person
July 01, 2013
Maverick was the absolute best. He was friendly, not pushy and very knowledgeable. He has followed up since we bought the car to make sure everything was ok. He even went out and bought a huge bow for pushy and very knowledgeable. He has followed up since we bought the car to make sure everything was ok. He even went out and bought a huge bow for the car so that we could surprise our daughter for her birthday. I would buy from Maverick again! More
by vcantre
Employees Worked With
Maverick Uy
June 27, 2013
I purchased a 2013 ford Escape. The sales person Steve Bracky was awesome and very helpfull . Jon Bowers the GM of the dealer went out of his way to make us happy and did not want to lose the sale.Don the Bracky was awesome and very helpfull . Jon Bowers the GM of the dealer went out of his way to make us happy and did not want to lose the sale.Don the finance manager made it so painless that we were there no more than 20 minutes. I will go back to this dealership again. More
by imadkassem
Employees Worked With
Steve Bracky
May 18, 2013
#1 All the stickers have been removed from the vehicles so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to so you have no idea of the actual packages on the care or the sticker price. It took around 20 minutes for the sales women to find a c max for me to test drive. She said they had all been at an event. When she came back whith keys the were for the plug in even though I had told her I wasn't interested in a plug in. It took another 15 min to get the keys. Got in the car and there was a sign with 26,599. She attempted to find features but was clueless. I found what I was interested in and the car had those features. I asked her the price of the car. She said let's see - looked at the sign for $26 K tossed it in the back saying well that's not right - lets drive the car and then get the price. If drove the car and loved it. Went inside to get a price with every intent of buying the car. After waiting around 20 min. She says the price is 30,000. I say not interested. She says for me to look up the Internet price on my ipad so she'll have a price io go back to her sales manager. I'm leaving call me when you guys can give me an actual price - I have somewhere to be and don't have time for this. As I'm walking out the door she and her manager run up to me and he says so you didn't like the price - what do you want to pay. I said oh please........ And left. Why is buying a car so difficult????? Why not cut all the wear the customer down and see how big of a sucker we can make them be. Is there a ford dealership with a different attitude????????? I would never never go back to Rockwall Ford. Just a giant waste of time!!!!!!!! More
by Gigirocks
Employees Worked With
Leanna mohundro
