Rockwall Ford

My first service on my new truck. Excellent and professional attitude by service person. Work was very well done and in a very short time.i would give very high marks for a job well do Excellent and professional attitude by service person. Work was very well done and in a very short time.i would give very high marks for a job well done. More

Rockwall Ford Another great experience with Rockwall Ford! Jackee was very friendly, professional and helpful. Have been getting my F150 serviced here for the las Another great experience with Rockwall Ford! Jackee was very friendly, professional and helpful. Have been getting my F150 serviced here for the last seven years and will continue doing so. More

Friendly overall experience , great saleman(Herb) and sales team, and always a great experience with Don in finance. Would recommend this dealership to friends and family. , great saleman(Herb) and sales team, and always a great experience with Don in finance. Would recommend this dealership to friends and family. More

Very pleasant, professional. I really enjoyed this experience and found the employees very helpful, in a short period of time, I had anew car and it was late at night, the employe I really enjoyed this experience and found the employees very helpful, in a short period of time, I had anew car and it was late at night, the employees stayed over after closing time. I got a fair deal which was very good. I will highly recommend Rockwall Ford without reservation. More

Great for service The service department is A+ very courteous. They take care of you. If have children they ready for that as well. You are kept informed about througho The service department is A+ very courteous. They take care of you. If have children they ready for that as well. You are kept informed about throughout the process. Big Up's to my man "Craig" More

Always great service I have never had a bad experience with Rockwall service department. They have always been honest with their assessment of the service needed for my ve I have never had a bad experience with Rockwall service department. They have always been honest with their assessment of the service needed for my vehicle More

dishonest I was with my daughter when her and her husband were buying a 2014 Ford Fusion titanium. Mason came to us with a deal. I countered him with a longer I was with my daughter when her and her husband were buying a 2014 Ford Fusion titanium. Mason came to us with a deal. I countered him with a longer warranty and Gap coverage included in the payment. Mason came back all smiles and informed us that we had an approved deal, but could we come back Monday to sign documents the Director at Ford Motor Credit needed to see the letter of total loss from an accident we just had with our previous vehicle, which we had bought at Rockwall Ford. Mason assured us that everything was approved and that we could even take the car home. I know we asked Mason point blank more than once, is this a DONE deal and he replied YES!! We returned Monday evening to find out that this was not a done deal and that they would require $4,000 down. I personally approached Mason at the dealership and called him out on how being misleading and dishonest was not good business practice. Mason's reposes to me was he told me what his boss told him. My take from that is that the entire dealership is dishonest and misleading. We would have been perfectly fine and accepted a negative response on Saturday that they could not get him approved, but to lie and tell him they did and allowed him to walk away from a deal he did have in place from another dealership is simply not the type of misleading, dishonest and lack of integrity in a company we want to do business with. Be very leery of Rockwall Ford and most definitely Mason Anders. More

Beware of snakes The worst car buying experience of my entire life. I couldn't figure out why our sales guy was so ignorant and such a good liar, but then I met the GM The worst car buying experience of my entire life. I couldn't figure out why our sales guy was so ignorant and such a good liar, but then I met the GM. Our sales associate, Mason, not only told us and promised us our car was a done deal, but said the bank already approved the deal as is. Being in the car business before, I expressed (with aggressive passion) that we were not going to drive the car off the lot unless we were 100% approved. He replied that the bank already approved the deal as is, and we were only waiting to talk to the loan officer regarding the payoff on our totaled vehicle. I again expressed my concern to Mason about taking a car off the lot without siging paperwork, and he again stated that it was done deal and the bank already approved it (AS IS)! Imagine my shock when my husband showed up at the dealership to sign the paperwork, and was told we needed more money down or there wasn't a deal. I immediately called the GM, and not only did he call me back making every excuse in the book, he proceeded to insinuate I was lying to him about what his immature unexpierenced snake of a sales associate told me and my family. Just to add the cherry on top of this sundae....they didn't even call my husband to let him know the deal didn't go through. They waited until he showed up at the dealership (at the end of business) to sign paperwork to tell him they needed more money down, and that if he didn't have it to call someone to come pick him up. Again, the GM just tried to fancy talk his way through this horrible situation. Admitting that his sales person had horrible customer service, and calling me a liar in the same sentence. I have never been so humiliated, embarrassed, and treated so poorly in the entire life. Beware of the snakes that are crawling around Rockwall Ford before one bites you in the xxx. More

Great Service! Service was excellent. Everyone was so considerate and polite. Would recommend this dealership to anyone. Well organized, a great buying experience Service was excellent. Everyone was so considerate and polite. Would recommend this dealership to anyone. Well organized, a great buying experience. Paperwork completed in a timely manner. More

Found my new service department! New to the area and needed an oil change after all the driving we did. Norma was personable, informed and attentive without being overbearing. Quick s New to the area and needed an oil change after all the driving we did. Norma was personable, informed and attentive without being overbearing. Quick service even as a walk in and even got a complimentary wash and vacuum. Car looked great afterwards and the price was great compared to other places. Would highly recommend this dealership for service and will be back! More