Russell & Smith Honda - Service Center

Friendly and Fast. I had a recall on a SRS Unit. Made an appointment with Stephen Gonzalez At 9:00 am, 9:30 am Done. Great Guy & Service. I had a recall on a SRS Unit. Made an appointment with Stephen Gonzalez At 9:00 am, 9:30 am Done. Great Guy & Service. More

NOT COMPETITIVE - And does nothing to fix it. Quoted $4,165 to replace an Oil Pump, O-Rings, Oil Seal, Timing Belt, and Water Pump. They want to charge duplicate labor, when all of these componen Quoted $4,165 to replace an Oil Pump, O-Rings, Oil Seal, Timing Belt, and Water Pump. They want to charge duplicate labor, when all of these components are housed near each other. A competing HONDA Dealership quoted me $1,860, which was for the Exact Same Repair. I even questioned the adviser on it after providing quotes back and he's just "following what the system is telling him." Russell and Smith won't address the problem (an inflated quote), or even investigate it further. You lost a customer Russell & Smith - won't consider you for purchasing car or future service. More

Horrible Experience!!!!! I'm so upset. I have been trying to get my car fixed for over 2 weeks now. I took my car to their service department, told them exactly what the issue I'm so upset. I have been trying to get my car fixed for over 2 weeks now. I took my car to their service department, told them exactly what the issue was. They were supposed to order the parts and I was going to drop my vehicle back off to them once the parts arrived. I then received a call letting me know that they were not going to order the parts because they were going to do an update instead. I told them that would not fix my issue but was willing to give it a try. I dropped my car back off to them picked it up next day there was scratches on my driver door like someone had keyed my vehicle i was told be the service adviser Gonzalez- that they were not responsible because he has the area marked on his paper. I know for a fact that those marks were not on my vehicle at the time of drop off. Also my speaker is still rattling and making noise and my Bluetooth is still not working properly. This is a 2016 Honda that I just bought. I have asked to speak with the Service director 4 times and instead I keep getting put on hold or told he is unavailable. I have never received such horrible customer service in my life. I will be calling the BBB and whoever else I can call about Russell and Smith Service department and how I am being treated. They make sure and take you money if anything else but don't do what is right. The the problems that I brought my vehicle in for is still an issue plus now my vehicle has key markings on the door and expect me to pay them to fix that!!!! More

comments Mr. Ari and GT TAN are both good for their works! Their service are very nice and very helpful. I will recommend to my friends to purchase Honda. Your Mr. Ari and GT TAN are both good for their works! Their service are very nice and very helpful. I will recommend to my friends to purchase Honda. Your service is very good and convenient. I like Honda! Thank you very much! More

kareme amazing. anthony amazing. matt in service amazing It all started with matt in service. He made me feel like I was his most important customer of the day. I had a serious problem and needed a loaner. H It all started with matt in service. He made me feel like I was his most important customer of the day. I had a serious problem and needed a loaner. He took care of it then called with good news later. Then karime called and from the time I heard her voice we became friends. She gave me a lot to think about and so I brought a friend and she made me feel like getting a new car was the way to go. She showed me several cars based on color and took her time answering all the important questions just right. Kareme has a lovely demeaner and buy the time she answered all of my questions I new a new car was a great idea. I cannot speak more highly of her professional approach to the entire process. At one point she was passing paperwork to anthony matt from sevice came over to say hi and ask if I was getting a new car. How sweet. What a gem he is!! Too !! Then we moved on to anthony in credit who was just so funny. Anthony went thru all the paperwork with such throughness and humor too. I can not say enough good things about my experience. From Matt in service to Karime in sales to anthony in credit and all the nice people I encountered along the whole experience it was just great. This is my 3rd care Rom Russell Smith. A 65 mustang, a civic in 2008 and now my new one. I also made sure I brought my 2008 civic to your service department every time the car said to. The wrench light came on and I was there. Thank you again for Karime's call. Made my day!!!!!? More

Kept me informed at all times I hit one of the millions of rough spots in Houston roads, and got a rattle from one of the rear seat backs. Because the HR-V has only been out a few I hit one of the millions of rough spots in Houston roads, and got a rattle from one of the rear seat backs. Because the HR-V has only been out a few months, and the part that was diagnosed as defective was so unusual, it took a few days to come in. Ana Barba kept me informed at all times as to the progress on shipping, receipt, and installation of the part. I really appreciated her professionalism. More

Surprised the very Slow response to get maintinence done. I have been going here for a very long time. Normally excellent service. This time, I waited for over 15 mins to get a person to talk to me for Serv I have been going here for a very long time. Normally excellent service. This time, I waited for over 15 mins to get a person to talk to me for Service. Shocked. Not till I got the salesman (who I just bought my car two weeks before with) to help me get help, did anyone help. I know that this is not normal Russell and Smith. But still disappointing. Jaime Rojas was awesome, and truly cares. Thanks Jaime! More