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328 Reviews of Russell & Smith Honda - Service Center
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July 14, 2016
kareme amazing. anthony amazing. matt in service amazing It all started with matt in service. He made me feel like I was his most important customer of the day. I had a serious problem and needed a loaner. H It all started with matt in service. He made me feel like I was his most important customer of the day. I had a serious problem and needed a loaner. He took care of it then called with good news later. Then karime called and from the time I heard her voice we became friends. She gave me a lot to think about and so I brought a friend and she made me feel like getting a new car was the way to go. She showed me several cars based on color and took her time answering all the important questions just right. Kareme has a lovely demeaner and buy the time she answered all of my questions I new a new car was a great idea. I cannot speak more highly of her professional approach to the entire process. At one point she was passing paperwork to anthony matt from sevice came over to say hi and ask if I was getting a new car. How sweet. What a gem he is!! Too !! Then we moved on to anthony in credit who was just so funny. Anthony went thru all the paperwork with such throughness and humor too. I can not say enough good things about my experience. From Matt in service to Karime in sales to anthony in credit and all the nice people I encountered along the whole experience it was just great. This is my 3rd care Rom Russell Smith. A 65 mustang, a civic in 2008 and now my new one. I also made sure I brought my 2008 civic to your service department every time the car said to. The wrench light came on and I was there. Thank you again for Karime's call. Made my day!!!!!? More
by west
Employees Worked With
Karime, sales, Anthony, credit, Matt, service, yaay
Helpful June 17, 2016
Rip Off I brought my car in for repairs on Thursday, June 16, 2016 which was covered by my powertrain warranty and your service advisor Stephen Gonzalez said I brought my car in for repairs on Thursday, June 16, 2016 which was covered by my powertrain warranty and your service advisor Stephen Gonzalez said that it was not covered by warranty and wanted to me to pay 650.00 for something that was covered. I called my insurance company for which they explained to him that all of those repairs should be completed under my powertrain warranty and not my extended warranty. He then came back and charged me 250.00 after trying to rip me off for the $650.00. In the future I will not be using this dealership. More
by Mr. Smith
Employees Worked With
Stephen Gonzalez
May 13, 2016
Kept me informed at all times I hit one of the millions of rough spots in Houston roads, and got a rattle from one of the rear seat backs. Because the HR-V has only been out a few I hit one of the millions of rough spots in Houston roads, and got a rattle from one of the rear seat backs. Because the HR-V has only been out a few months, and the part that was diagnosed as defective was so unusual, it took a few days to come in. Ana Barba kept me informed at all times as to the progress on shipping, receipt, and installation of the part. I really appreciated her professionalism. More
by Mochni
Employees Worked With
Ana Barba, Service Advisor
May 08, 2016
Surprised the very Slow response to get maintinence done. I have been going here for a very long time. Normally excellent service. This time, I waited for over 15 mins to get a person to talk to me for Serv I have been going here for a very long time. Normally excellent service. This time, I waited for over 15 mins to get a person to talk to me for Service. Shocked. Not till I got the salesman (who I just bought my car two weeks before with) to help me get help, did anyone help. I know that this is not normal Russell and Smith. But still disappointing. Jaime Rojas was awesome, and truly cares. Thanks Jaime! More
by PT Flyer
Employees Worked With
Jaime Rojas
April 10, 2016
Screwed at service center. Not honest. Was screwed. Was it because I was a woman? Took daughter's car in for first service. After tires rotated I was told tire had a nail in th Not honest. Was screwed. Was it because I was a woman? Took daughter's car in for first service. After tires rotated I was told tire had a nail in the side and it could not be fixed. Had tire replaced for over $100. Once I returned home, 5 hrs away, I took tire out of my vehicle and noticed nail was on the thread a good inch from the side and had not even penetrated through the tire. Really? I was one of 50 people there that morning. Were you not making enough money without screwing me? How many others did you screw that day. I took for granted you were honest when I was told this. Not about the money. You were dishonest and I will never do service with you again. Will be sending you pictures and calling Monday morning. Will be sharing on Houston Fire Dept. Facebook page. Delisa Whitt 817-223-2234 Service done Friday 3-8-16 More
by Screwed at service center
Employees Worked With
The one who screwed me. Look it up.
March 07, 2016
My best car buying experience to this date I was at Russell & Smith Honda for an oil change on our 2013 Honda Fit a few days ago. While I was waiting I decided to browse around. Then Ari, our I was at Russell & Smith Honda for an oil change on our 2013 Honda Fit a few days ago. While I was waiting I decided to browse around. Then Ari, our sales person offer some information about the Honda Odyssey to break the ice and start a conversation. He did not know we had been contemplating buying a minivan and that we had looked around days before at the different brands, including the Metris by Mercedes Benz. He knew however that I was waiting on our Fit but I never saw any disappointment in presenting the Odyssey to me, he was as professional as one can be. By the time I was making up my mind about the purchase I had a very simple request for Ari, I asked him to not to get me into the negotiation games common at other dealerships. He delivered and the result is a very happy customer. Thank you Ari and thank you Dino for providing with my best new car buying experience yet. More
by MiguelIbarra
Employees Worked With
Jack Dino Varcados, Ari Imanraharja, Jad Aboul-Jibin
January 14, 2016
Maintenance Fiasco and Distrust in all aspect. To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiousl To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiously 3000 miles or less. All was well until 12/19/2015. I come in for my regular oil and filter change with occasional tire rotation. I never had an issue with the car’s upkeep. The maintenance worker had the car for over an hour and came back to tell me the car needed additional work after a certain number of miles. I said NO several time, all I wanted was the routine work-up. They kept insisting. My gut said don't do It., on the tenth time the Rep. kept pushing the services, and I decided to go ahead with the services. That is when they issues began. 1. The whole driver side of car covered in oil. 2. All emergencies light came on. ABS> VNS,>Brakes>TMHP unresponsive> steering wheel stiff. As soon as I got home I called and left several messages and not one person had the decency to call me back on this emergency. IF Russell & Smith Honda HAD THE VEHICLE, WOULDN'T THE MAINTENANCE WORKER NOTICE ALL THE ALARMS? THEY LET ME GO ON THE ROAD WITH A UNSAFE VEHICLE. I was getting highly annoyed and request a direct call from management, I didn’t get a call back. This upset me the most, along with being scared for my safety and others. I brought the car back to the Dealership, the problem was not a quick fix. I had a rental until they diagnose the issue. The Result were the ABS Module was defective, I totally believe the service on 12/19/2015 > whereas the oil over the driver side seeped into the car damaged that module. I picked up the car and notice still alarms going off. I TOLD THE ADVISER OF THE OCCURRENCE. I was told, once you drive it, the car will link with the system and everything will be fine. NO IT WASN’T I called the adviser back and informed him of the matter and was told to bring the vehicle back. My partner and I took off work because of the mistake Russell & Smith Honda workers did. We discussed the situation to several managers and Sales associate. They were giving us the run around and telling us its Honda’s issue. NO it’s not, it’s the dealership and the worker whom performed the service. This is how you treat your clients? Let us take an unsafe vehicle on the road ricking my life, my family’s life and people around us? Sending several people that don’t know the situation to deal with us. The lack of communication on all levels of management. I address it with the maintenance manager Kenneth. We didn’t want the workers touching the car because who’s to say they can resolved the problems. After the second round of services and the car is not working properly. We don’t trust anyone there. We had conversation with management on trying to replace the leased vehicle (trade-in), but the numbers they came up with didn’t make any sense (stating the car depreciated about 8k). I couldn’t believe what the managers were saying and they couldn’t give us a clear number evaluation. The offers was double / triple from what I am currently paying on this vehicle. After a lengthy discussion, we decided to have the Maintenance manager work on the car. The service adviser informed us of the last service. The worker did not reboot the car’s system, so the vehicle can accept the systems link. This time the manager drove the car and made sure all alarms were off and vehicle functions were working. I feel, I will have problems with this vehicle from now on. Once a car is damaged it will never be the same as it was. I don’t want to be held accountable for someone else incompetency, lack of experience and failure to communicate among Russell & Smith Honda workers. More
by Aboudhim
Employees Worked With
Kenneth (maintenance manager), unsure of this name Damir (sales manager)
November 10, 2015
Mismatch tire on a brand new $33k car Had a tire blowout Saturday night in Houston and had to have my vehicle towed to your service department. Only thing is you dont have ANY security to Had a tire blowout Saturday night in Houston and had to have my vehicle towed to your service department. Only thing is you dont have ANY security to let towed vehicles into your service department and the cleaning staff denied to open the gate. So my vehicle had to be brought to a tow yard at the wrecker company until Monday afternoon. I arrived Tuesday morning after specifically speaking to Anna in your service department on the phone Monday to discuss the price of the tire which I made sure it was the same exact tire as the other 3. When i arrived they had a totally different tire on my car. Why would you mismatch a $200+ tire on a brand new vehicle. And just say OOPS ..... More
by eharris
Employees Worked With
Anna
November 07, 2015
Replace bulbs for AC, Mode, Rear Defroster buttons on dashbo Bryan Trevino was very professional and personable in keeping me updated on the status of the repair work. He gave me the heads-up when I signed in, Bryan Trevino was very professional and personable in keeping me updated on the status of the repair work. He gave me the heads-up when I signed in, to be patient because they were short-staffed. This is the second time I have worked with Bryan who returns phone calls and addresses emails. He is new to the location but is clearly service and customer friendly!!!!!!!!!!!!!!!!!!!!! More
by Honda84
Employees Worked With
Bryan Trevino was Service Advisor - EXCELLENT!!!!!!!!!!!!!!!
September 20, 2015
Honda'sRepresentative really helps I got a broken Honda Accord car key to the dealership seeking for help. A service man named Mario Merino immediately greeted me and kindly asked my is I got a broken Honda Accord car key to the dealership seeking for help. A service man named Mario Merino immediately greeted me and kindly asked my issues. After I explained, he quickly fixed the car case without any hassle. I really appreciate his efficient and professional service. More
by shengkai
Employees Worked With
Mario Merino
