Russell & Smith Honda - Service Center

Maintenance Fiasco and Distrust in all aspect. To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiousl To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiously 3000 miles or less. All was well until 12/19/2015. I come in for my regular oil and filter change with occasional tire rotation. I never had an issue with the car’s upkeep. The maintenance worker had the car for over an hour and came back to tell me the car needed additional work after a certain number of miles. I said NO several time, all I wanted was the routine work-up. They kept insisting. My gut said don't do It., on the tenth time the Rep. kept pushing the services, and I decided to go ahead with the services. That is when they issues began. 1. The whole driver side of car covered in oil. 2. All emergencies light came on. ABS> VNS,>Brakes>TMHP unresponsive> steering wheel stiff. As soon as I got home I called and left several messages and not one person had the decency to call me back on this emergency. IF Russell & Smith Honda HAD THE VEHICLE, WOULDN'T THE MAINTENANCE WORKER NOTICE ALL THE ALARMS? THEY LET ME GO ON THE ROAD WITH A UNSAFE VEHICLE. I was getting highly annoyed and request a direct call from management, I didn’t get a call back. This upset me the most, along with being scared for my safety and others. I brought the car back to the Dealership, the problem was not a quick fix. I had a rental until they diagnose the issue. The Result were the ABS Module was defective, I totally believe the service on 12/19/2015 > whereas the oil over the driver side seeped into the car damaged that module. I picked up the car and notice still alarms going off. I TOLD THE ADVISER OF THE OCCURRENCE. I was told, once you drive it, the car will link with the system and everything will be fine. NO IT WASN’T I called the adviser back and informed him of the matter and was told to bring the vehicle back. My partner and I took off work because of the mistake Russell & Smith Honda workers did. We discussed the situation to several managers and Sales associate. They were giving us the run around and telling us its Honda’s issue. NO it’s not, it’s the dealership and the worker whom performed the service. This is how you treat your clients? Let us take an unsafe vehicle on the road ricking my life, my family’s life and people around us? Sending several people that don’t know the situation to deal with us. The lack of communication on all levels of management. I address it with the maintenance manager Kenneth. We didn’t want the workers touching the car because who’s to say they can resolved the problems. After the second round of services and the car is not working properly. We don’t trust anyone there. We had conversation with management on trying to replace the leased vehicle (trade-in), but the numbers they came up with didn’t make any sense (stating the car depreciated about 8k). I couldn’t believe what the managers were saying and they couldn’t give us a clear number evaluation. The offers was double / triple from what I am currently paying on this vehicle. After a lengthy discussion, we decided to have the Maintenance manager work on the car. The service adviser informed us of the last service. The worker did not reboot the car’s system, so the vehicle can accept the systems link. This time the manager drove the car and made sure all alarms were off and vehicle functions were working. I feel, I will have problems with this vehicle from now on. Once a car is damaged it will never be the same as it was. I don’t want to be held accountable for someone else incompetency, lack of experience and failure to communicate among Russell & Smith Honda workers. More

Going back a 2nd and 3rd time for major repairs We are very dissatisfied with the mechanics, apparently they do not know what excellent service is. We moved from Miami Fl, 2 years ago, we serviced We are very dissatisfied with the mechanics, apparently they do not know what excellent service is. We moved from Miami Fl, 2 years ago, we serviced our two Hondas at Brahman Honda, a major dealer in Miami, and in 12 years of taking our vehicles there for service, not once we had to go back a 2nd time for something that they had done wrong. At Russell and Smith, it has happen to us twice in two major maintenance repairs, oil leaks, and replacing the front axel on our Odyssey 2002, These two repairs we are talking about $1500 for both. I would not recommend their service. More

Selam is AWESOME! This is my first car, and I've had it for four months now. I"m very thankful to have Selam F. not only as my saleslady but also my friend. It's a lo This is my first car, and I've had it for four months now. I"m very thankful to have Selam F. not only as my saleslady but also my friend. It's a lot that I'm still learning about my car; so, anytime I have questions, I always can contact Selam via text or call. She's always quick and willing to respond to any questions that I have and is never hesitant in helping me to get whatever I need for my car. Thanks Selam! Your help goes a long way!!! More

Always great service! I bought my Civic Si at Russell and Smith new in 2002 and have been bringing it here for service all these years. My service adviser Stephen Gonzalez I bought my Civic Si at Russell and Smith new in 2002 and have been bringing it here for service all these years. My service adviser Stephen Gonzalez has always treated me like family, not like a customer. He's always friendly and helpful and I trust that when he tells me there is other work needed on my vehicle than what I brought it in for, that he's not just trying to sell me something I don't need. The technicians are all very good at what they do, and I trust that my car is in good shape every time I leave the dealership. They have always gotten my vehicle done in a reasonable amount of time and at a great price. Thank you to all the people at Russell & Smith who take care of my vehicle and treat me right! More