It was a pleasure to work with Curtis Markland at Ryan Ford. He gave me the best price on an F150 Raptor in the Houston area. I understand that Ryan Ford gets quite a few orders for Raptors, so it can take a while for the truck to come in once it is ordered (4 months for mine), but Ryan Ford's price and Curtis's no-nonsense approach made haggling completely unnecessary. The sales transaction went equally as smooth. Will definitely be referring my friends to Curtis Markland and Ryan Ford, and I am sure my friends will be very pleased with their experience as well.

Was this review helpful to you?    Yes | No Thank you

When I started looking specifically for a Ford Escort, I signed up in Auto Nation which apparently puts your name out to all the Ford dealers near your zip code. Sabrina was the first person to call me, but sometime later, I started receiving form-letter emails form other dealers ... but not Sabrina. Already she had sent me copies of invoices with her own handwritten notes showing her price, not some form letter telling me how great her dealership was and how much they wanted my business.

Her personality over the telephone was shining and immediately I felt a personal, trusting bond with her. At this point I had not even met the woman, but she seemed ready to get what I wanted at the time I wanted it. We agreed on a price and by the time I was ready to close the deal, the car I wanted was there. (Both my wife and I love it.)

Sabrina made the transaction a very comfortable and easy one. Heck, we even knew each family's history by the time we left.

I highly recommend your asking for Sabrina when you are ready for a new car.

Was this review helpful to you?    Yes | No Thank you

When I arrived I was greeted with a hello and welcome to Ryan Ford . Thru the whole process Wesley answered all my questions and was very helpful with any concerns I asked about . This was the first enjoyable experience I have had at any dealership I've been to and would reccomend this dealership to anyone I know . The financing department work with me very well and explained everything to finalize the deal . Very happy customer .

Was this review helpful to you?    Yes | No Thank you

Great experience. I was in and out in a couple hours with a gorgeous new truck. Everyone on site was great and very helpful. Three people recommended I go there, and I would recommend it to anyone else.

Was this review helpful to you?    Yes | No Thank you

My husband and I had a wonderful experience at Ryan Ford! Curtis was very helpful from start to finish on the purchase of our new vehicle and trade-in of our old vehicle. Curtis listened to what I was looking for, sought out that exact vehicle, and even had it delivered from a dealership 200 miles away because they did not have the exact vehicle in stock. The entire transaction was done quickly and smoothly. The financing end of the deal was just as seamless as the rest of the transaction. We were given a very fair deal on our trade-in as well as the new vehicle. Curtis worked hard to stay right at the budget we gave him. We never felt pressured or hassled. In fact, this was by far the most pleasant experience I have ever had with a dealership!! I would highly recommend Ryan Ford and Curtis to anyone and everyone! This is a no frills dealership. They do business the way it should be done. Their goal is to truly take care of their customers and that is certainly what they did! We live 45 min from the dealership but will gladly make the drive to have all of our service done with them. Keep up the fantastic work!!

Was this review helpful to you?    Yes | No Thank you

I was seeking to prepare the way by negotiating and facilitating a new car deal for my son , active military, USAF, and in the midst of deploying home to Abilene Tx from overseas duty....which meant I was dealing with a narrow window of opportunity to meet his schedule between debriefings and actual time off to get him and his wife [also active military] into town for a "done" deal and a timely return to home base. He was deploying home from the UAE; his wife had recently deployed home from Afghanistan -- they were newlyweds and had not seen each other for nine months. This vehicle was much needed and was also kind of a "home at last" present to themselves. It was a solid lead but with logistics to overcome.

I originally dealt with a Rosenberg Tx Ford dealer where I had purchased 2 vehicles and referred several people who purchased over the last 5 years. The short version is I had to initiate every follow up with the sales rep and and others because I received either no response or delayed responses from these people...even dealing with the Sales GM there. --Insulting to a long time customer.

I first received a call back message from Sabrena Torres @ Ryan Ford from an inquiry I made online. I gave her a courtesy call to indicate I was on the front end of gathering a "back-up" dealer option since I was having trouble with the Rosenberg Ford dealer. I liked Ryan Ford's offerings but wanted to still give "My" dealer a chance for the sale. I told her these things and she was professional, courteous and engaging even though I was basically telling her , "I'm just looking."

I finally had enough of the insulting, feet-dragging delays at the dealership where I'd given my business and referrals. I went in to see Sabrena Torres --- she accomplished in an hour and a half ....and exceeded in 2 days what the Rosenberg Ford dealer with 2 sales reps, a finance mgr and the Sales GM couldn't get organized around over a 10 day period!

Sabrena kept in contact with us via phone, text messages, and email. She responded promptly and courteously to every inquiry without delay and without second requests..... Once my son was home and available for more immediate contact, Sabrena showed him respect by shifting her updates to him rather than passing them through me. On a couple of occasions she had already anticipated some information, so that when I contacted her, all she had to say was , "Done".

As it turned out, with debriefing delays and duty report times for his wife, my son could not make the Abilene to Sealy drive in time to close the deal on his preferred schedule. What a frustration for him. Sabrena offered a solution and inquired within Ryan Ford about delivering the vehicle to them. She came back diligently and promptly with a done deal and a more than fair delivery fee.

So, I had a disheartening sales experience at the Rosenberg Ford dealership which I had called "MY" dealership for several years. Sabrena Torres accepted the challenge. She moved on this deal knowing the issues, concerns, and needs for making this happen. She listened, heard and understood clearly. She gave us respect along with initiative and prompt help. There is now a Ruby Red 2013 RYAN FORD, Fusion SE , prowling the roads of Abilene Tx. Thank you Sabrena. In a short couple of days, you made Cole and me feel like family.

Was this review helpful to you?    Yes | No Thank you

So here's the story....on my sons birthday, my wife and I head into town to do a bit of shopping, leaving the house around 1030 am or so. Our primary discussion was finding me a suitable vehicle due to the consistent recalls on my chevy cobalt and us not feeling safe driving it anymore. Since the chevy cobalt was my primary vehicle to and from work, I was considering on getting a motorcycle to save money instead of getting what I really wanted, a new red Ford F150 Ecoboost supercrew. I priced the new ones and the MSRP was like $39,000+ and I knew we couldnt afford an $800/month vehicle note. Well after a long day of critical thinking for solutions, we headed home at about 4pm and I took a nap thinking I would have to just find another "hooptie" or really pray that a motorcycle would work for my everyday life. My wife woke me up around 5pm and told me to come outside and see my son do front-flips on the trampoline. When I walked outside, to my surprise, there was a brand new RED FORD F150 ECOBOOST SUPERCREW: Texas Edition sitting in my driveway. My first thought was that it was my best friend Blake stopping by to show me his new truck, but then I saw the gorgeous Mrs. Sabrena Torres step out of the truck dangling keys at me. Then I thought "ok, obviously my wife requested a test drive for like a day or something". But that wasn't the case. My wife looked at my confused, shocked face and delightfully told me that it was mine, all mine. I literally felt like an 8yr old boy with a new toy as I was given the story of how my wife had been talking to Mrs. Torres since 9am that morning and managed to handle all the paperwork over the phone and through our photocopier, work out the details of which truck I wanted (my wife had it saved on her phone because I used the ryan ford website to pull up the kind of truck I wanted when we were out and about that day) and meet all of our financial wants and needs to make my dream come true. AND not only did I get a BRAND NEW RED FORD TRUCK that was loaded with all sorts of gadgets for the affordable monthly price of $550/month (give or take), Mrs. Torres also dropped it off at my house and picked up my "hooptie" chevy cobalt that my wife used for a trade in.This was absolutely one of the nicest gestures that anyone has ever done for me and not only did my outstanding wife make this happen, Mrs. Sabrena Torres exemplified with flying colors of how herself and Ryan Ford Sealy, TX treats their customers by doing things completely out of their way just to get a satisfied customer, and that ladies and gentlemen, is how you establish a respectful, business related, friendship. Absolutely Outstanding!!!

Was this review helpful to you?    Yes | No Thank you

I had to facilitate a deal from overseas using a third party (my father) and Sabrena made the process seamless! Kept me in the loop all the way up to the delivery. Easy to work with and very straight forward. If you need a car, Sabrena is who you should see.

Was this review helpful to you?    Yes | No Thank you

By far this purchase was the easiest and most pleasurable Dealership i have EVER been too. Everyone was friendly, polite, I thought i was with family there for a bit. Mark Jones took care of every aspect of the sale and perfectly descibed my vehicle to me before i came in. Absolutly a Pro,s pro. I will return for Ford products even though I had to drive 100 miles to get there and passed 10 Dealerships on the way. Thanks guys for my first enjoyable buying experience.

Was this review helpful to you?    Yes | No Thank you

Ryan Ford was one of the only places in the greater-Houston area willing to negotiate on price for the Ford Raptor I was looking for. Steve Fox was a great guy to work with...no games and runarounds. They even agreed to match my trade-in offer from carmax sight unseen which was helpful since the dealership is over an hour drive from me and I didn't want to keep driving back and forth.

When it came time to pick up the truck, Steve went out of his way to show me around all the new tech...more than I was expecting and more than was required.

The finance guy (forgot his name) was also great - the first time I have purchased a new vehicle and not had the hard upsell on everything under the sun. Not a single mention of rustproofing! He was quick, good to talk to and someone I'd like to work with again in the future.

Bottom line - these guys just get down to the business that needs to happen and this purchase was the first time I have left a dealership without a bad taste in my mouth.

Was this review helpful to you?    Yes | No Thank you