Sam Pack's Five Star Ford Carrollton

awesome!! I went to the dealer trying to look for a 370z that they had. I was a first time buyer I dealt with Melanie she helped me through the whole process. S I went to the dealer trying to look for a 370z that they had. I was a first time buyer I dealt with Melanie she helped me through the whole process. She got me approved with a good Interest rate and a low down payment. I thought the process was going to take a long time. I was so wrong they work fast over there I was in and out and ready to drive my new car. They really know what they are doing at this dealership. If your going to deal with anyone there deal with Melanie she is the most sweetest person and she definitely has a bunch of experience in making the customer feel welcome and she tries to work with you the best she can. More

Fantastic Experience Melanie Lucero at Five Star Ford in Carrollton, Texas was our Sales Consultant and she is wonderful. She was so very friendly and knowledgeable, she Melanie Lucero at Five Star Ford in Carrollton, Texas was our Sales Consultant and she is wonderful. She was so very friendly and knowledgeable, she simply made our car buying experience a delight. And Brandon Matthews in Finance was also wonderful, and made the whole process go so easy, Thank you so much, and we love our new Ford Escape! More

Best Car Purchase To-Date! My husband and I knew exactly what we wanted - Make/Model/Color/Package options, etc. And we were trading in a vehicle that we researched the trade-i My husband and I knew exactly what we wanted - Make/Model/Color/Package options, etc. And we were trading in a vehicle that we researched the trade-in value on. Melanie Lucero worked on our behalf to find the vehicle and call us with the price to make it worth our while to drive from Caddo Mills to Carrolton to make the deal!! We explained we want the best deal and don't like to play the games. They made the purchase as streamlined as possible, giving us the deal we wanted, the trade-in amount we asked for and Justin McCarroll even stepped in to help process paperwork so we could get home in a timely manner. If you are someone that does your homework and knows what you want, I would recommend this route!! Easy as pie and we will definitely give them first shot when going to buy our next vehicle!! I feel we both came out winners! More

Melanie was amazing, she kept her word on everything!!!! She made our experience the best ever. I will always use Melanie in the future as well as refer customers to her. She's professional, kind, honest, he She made our experience the best ever. I will always use Melanie in the future as well as refer customers to her. She's professional, kind, honest, her work ethic is beyond words. I just love working with Melanie. I can't say enough about her. Five Star is lucky to have her. Thank you Melanie!!!!! More

Great people and great service Melanie Lucero was very responsive and did exactly what she said she would do in a friendly timely fashion. She was able to be patient and very helpfu Melanie Lucero was very responsive and did exactly what she said she would do in a friendly timely fashion. She was able to be patient and very helpful when I was trying to decide between models makes and pricing. NICE JOB! :-) More

Melanie is Fantastic! During my time with Melanie Lucero at the dealership I can say that she treated me extremely well. Melanie is experienced, knowledgeable and made my During my time with Melanie Lucero at the dealership I can say that she treated me extremely well. Melanie is experienced, knowledgeable and made my experience very comfortable. At no time did I feel the pressures other dealers try and impose such as pushing or high end tactics. She made the experience easy. Over the years I have never been to another dealer like Sam Packs in Carrollton. Melanie took the time to spend with me and that made me feel like I was treated like a humanbeing and not a sales number. I am extremely happy with her level of service and I will be letting people know of this great experience. Can't say a bad thing about the experience with her! Not one! More

Best car buying experience yet. We have been looking for a vehicle for our growing family for a few months now, so I have dealt with many sales people recently. I can honestly say, M We have been looking for a vehicle for our growing family for a few months now, so I have dealt with many sales people recently. I can honestly say, Melanie Lucero was the most professional sales person I worked with. I also appreciated that she was not trying to force me into a car, but focused more on service. First, she made sure the vehicle was a good fit for me and my family and second, she ensured that it was show room ready. Many other dealers will sell you a used vehicle "As-Is" and that is exactly what you get. Melanie made sure that our Expedition was as nice as possible before we left the building, paying attention to every detail. Great job. I will look to Melanie for help on any future vehicles. More

A VERY HAPPY CUSTOMER FOR LIFE! I'm very glad my husband encouraged me to shop again at Sam Pack's Five Star Ford-Carrollton. It was a wonderful experience from the moment I called I'm very glad my husband encouraged me to shop again at Sam Pack's Five Star Ford-Carrollton. It was a wonderful experience from the moment I called Dennis White. Melanie Lucero followed up with me and worked very hard until she found the vehicle for me. I am a happy customer! I was treated with courtesy, respect and professionalism. Dennis White's team is awesome! More

Great Melanie treated me with utmost respect and consideration. She was very professional but still friendly. When anyone is shopping for another vehicle, I Melanie treated me with utmost respect and consideration. She was very professional but still friendly. When anyone is shopping for another vehicle, I will definitely recommend them to talk to Melanie. More

Greatest Place on Earth!! I would like to simply say that this dealership is marvelous. From day one I had nothing but great service. I was in an accident a week ago and cont I would like to simply say that this dealership is marvelous. From day one I had nothing but great service. I was in an accident a week ago and contacted my dealer that I bought my first car from and was blown off. I then contacted Melanie Lucero and she was perfect from start to finish. Within 48 hours she had me the perfect car and I was signed sealed and delivered in a matter of moments. So if you are looking to buy a new or used vehicle please go to Sam Pack's Five Star Ford of Carrollton and ask for Melanie Lucero you will not be disappointed!! More