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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,636 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,636 reviews

August 15, 2017

Great car buying experience Melanie, Brandon and Joseph are awesome people . Melanie was so helpful with my situation and very sincere. It was the smoothest non stressful experie More

by THarrisZ71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jospeh , Melanie Lucero, Brandon Matthews
Aug 15, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback THarris. We appreciate your comments regarding the customer service provided by Melanie, Brandon and Joseph and will certainly pass them along. You are a valued customer at Five Star Ford Carrollton. Please call us anytime with any car care needs or concerns you may have. Thank you, Trey Russell, GM, 972-242-6415.

August 14, 2017

Professional and friendly The staff were very professional and friendly. Everything about the vehicle was described very well and the salesman was helpful throughout the whole More

by JosephEhamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Wahlquist
Aug 15, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Joseph. We are delighted that you found the vehicle best suited for you at Five Star Ford Carrollton. Please be sure to call on us anytime regarding any car care needs or concerns you may have. Thank you, Trey Russell, GM, 972-242-6415.

August 12, 2017

Customer service exceptional Great customer service from the minute I pulled up ok the parking lot. Sales person greeted me, took me to the person I needed to see and held the doo More

by Jomelkel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krantz
Aug 12, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Jomelkel, we're thrilled to hear Dennis and Michael provided an efficient shopping experience. This is exactly the type of service we aim to deliver. We look forward to seeing you again in the future! Thank you, RJ Rebolloso, GSM. 972-242-6415

August 08, 2017

Jess Rocks We were just thinking about a new car and we shared what we were thinking about as far as style with Jess. When we showed up to the dealership just t More

by CWeiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Matthews
Aug 09, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback. We certainly appreciate your comments regarding the customer service provided by Jess and Brandon and will pass them along. Be sure to call us anytime regarding any vehicle needs or concerns you may have. Your business is valued at Five Star Ford Carrollton. Thank you, Trey Russell, GM, 972-242-6415.

August 04, 2017

You want to work with Mike I'm 54 and have purchased dozens of cars and trucks. I've purchased two F-150s from Sam Pack in the past but had not met Mike Krantz. He is honest a More

by David L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
Aug 04, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback David. We appreciate your comments regarding the customer service provided by Mike Krantz and will pass them along. Your time and your business is valued at Five Star Ford Carrollton. Please call on us anytime regarding any of your vehicle needs. Thank you, Trey Russell, GM, 972-242-6415.

August 02, 2017

JEFF FLAISHANS Our sales consultant Jeff was professional and customer oriented. He kept our needs in mind and we couldn't have asked for a better experience. More

by mcruz1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff (Flash) Flaishans
Aug 02, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback. We appreciate your comments regarding the customer service provided by Jeff Flaishans and will certainly share them. We value your business at Five Star Ford Carrollton. Please call on us anytime regarding any vehicle needs or concerns you may have. Thank you, Trey Russell, GM, 972-242-6415.

July 31, 2017

Melanie and Trey and Joseph Trey was great to work with and made the process very simple. Melanie actually handled our experience in the dealership. My son got his new car and Me More

by Joe Schaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Lucero
Jul 31, 2017 -

Sam Pack's Five Star Ford Carrollton responded

It is always special when our customers introduce us to their kids! Thank you Joe for sharing this family experience with us. We are so excited to have the next generation joining our dealership. Best Regards Trey Russell, GM. 972-242-6415.

July 30, 2017

Melanie delivers! Melanie is very knowledge and she believes in true customer service. When she says she'll follow up, she really delivers! She's the only contact you More

by Rhonda & Jo's New Truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad, Melanie Lucero
Jul 31, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your new truck, Rhonda & Jo! Melanie sends her personal thank you for the recognition while our whole team thanks you for choosing Five Star Ford Carrollton. Enjoy and thank you, Trey Russell, GM. 972-242-6415.

July 29, 2017

Best Sales People Ever!!!! Jess and Justin were incredible they worked with me and my bank to ensure all paperwork was clearly marked and everything was good on the 09 Edge I pu More

by JS1189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Moore
Jul 29, 2017 -

Sam Pack's Five Star Ford Carrollton responded

It was our pleasure to work with you, JS1189. If we can be of further help, please reach out to Jess, Justin or myself. Thank you for your business, RJ Rebolloso, GSM. 972-242-6415.

July 25, 2017

Excellent Experience Consultative, knowledgeable, straight-shooting, professional, speedy. Overall was an excellent experience. Bought my prior truck there and will buy my More

by bru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback. You are a valued customer at Five Star Ford Carrollton. Please call us anytime regarding any vehicle needs you may have. Thank you, Trey Russell, GM, 972-242-6415.

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