Sam Pack's Five Star Ford Carrollton

Great Sales Service! Last weekend I took delivery of a very clean used car from Sam Pack in Carrollton. My salesperson was Lindsay Bass. She was very helpful and really Last weekend I took delivery of a very clean used car from Sam Pack in Carrollton. My salesperson was Lindsay Bass. She was very helpful and really did a great job assisting with the entire process. There were a few issues I had with the car prior to making a purchase decision and she made sure they were all addressed. It was a very smooth experience and I'd gladly recommend the dealership and Lindsay to friends. More

Putting Customer FIRST This was my 3rd vehicle purchased with Dennis White and Sam Packs Five Star Ford Carrolton, last was 10 years ago. Still the same outstanding c This was my 3rd vehicle purchased with Dennis White and Sam Packs Five Star Ford Carrolton, last was 10 years ago. Still the same outstanding customer service after all this time. I was stuck in a negative situation this time. Melanie and her team bent over backwards to get the deal done, I feel they had my families interest up front the entire time. Sean Y. More

New Truck time Had a great experience with Sam Pack Ford, I was greeted by a young enthusiastic man named Flash and no pressure to buy. Went on test drive of vehicle Had a great experience with Sam Pack Ford, I was greeted by a young enthusiastic man named Flash and no pressure to buy. Went on test drive of vehicle I was looking for and was pleased with all aspects of his sales method. I asked for a carfax and he immediately presented it. Great overall experience! More

Sales Consultant Review Jess Smith was extremely helpful during the experience of buying an SUV. She put a wonderful amount of care and attention into the process with a keen Jess Smith was extremely helpful during the experience of buying an SUV. She put a wonderful amount of care and attention into the process with a keen sense of awareness to the needs of her customer. She has a great personality and explains everything so thoroughly while keeping it brief and to the point. More

Awesome Sales Assistance We had an unusual family situation and were looking for help in making a selection that best fit our needs on a short turnaround decision basis. Afte We had an unusual family situation and were looking for help in making a selection that best fit our needs on a short turnaround decision basis. After using Edmunds.com to research numerous vehicles in different categories, we narrowed our search to your dealership based upon the inventory but especially after a friend recommended that this particular Ford dealer was the place to help with our situation! We were not disappointed from our first contact on throughout the process - returning after some serious deliberation on different vehicles for different family members. Thank you so much for your patience in helping us make such a difficult decision for now - we will be back for another vehicle soon, for our other family member!!! The quality of your vehicles and the helpful and friendly staff made our decision so much easier given our circumstances. Thank you, thank you, thank you! More

Very great She does a great job in helping you find what you want in a car and getting the loan for you so you can get the car you want She does a great job in helping you find what you want in a car and getting the loan for you so you can get the car you want More

Satisfied Customer 2017 F150 This is the second time I have purchased a new truck at Five Star Ford. Rueben Krause has always taken very good care of me. He is very knowledgeable This is the second time I have purchased a new truck at Five Star Ford. Rueben Krause has always taken very good care of me. He is very knowledgeable on knowing the vehicles. He also helps you understand the differences that each model entails. Rueben is very professional and not pushy as I have encountered at other dealerships. He has the clients best interest in mind. I have recommended him to family and friends and will continue to do so. More

Excellent!!! After crummy service and experiences at other dealerships, Sean Pinegar and Sam Pack Ford made buying my first car easy and straight forward. They we After crummy service and experiences at other dealerships, Sean Pinegar and Sam Pack Ford made buying my first car easy and straight forward. They were honest, great customer service, and I got a great car. Would highly highly recommend this place and Sean. More

First car purchase... amazing I absolutely love my car! Thank you so much Jose! You made sure I got all the right benefits. I've gotten so many complements and I will always recomm I absolutely love my car! Thank you so much Jose! You made sure I got all the right benefits. I've gotten so many complements and I will always recommend you! More

Good relationships only go as far as a $20 item The salesperson I worked with, Jess Smith, did a great job. I came in looking for a truck I found online - and even though I was at the wrong location The salesperson I worked with, Jess Smith, did a great job. I came in looking for a truck I found online - and even though I was at the wrong location, she took the time to run me up to the other place. Once I realized the vehicle was not what I was looking for, Jess took the initiative to find what I WAS interested in. She was very responsive and accessible during the negotiations, and we got the deal done at the price I wanted to pay. The used car manager was a pretty nice guy and spoke of wanting to "build relationships and create a customer for life." I gladly bought the vehicle, a nicely used F-150, and I was quite pleased until about 2 weeks later. I noticed a small plastic molding at the end of the running board was loose. This was not damaged by me, so I went back to 5-Star to ask if they would fix it, or at least give me the part at no charge. Upon Jess's request for this (on my behalf), they refused. Stating that the part was not covered -- and that it had been "a few weeks since I bought it... A FEW WEEKS! This part is a $22 item. And though the vehicle was used, it was both Certified Pre-Owned, and still had original warranty time and miles remaining. PLUS, I purchased extended coverage, While I was very pleased with the deal I got on the truck, I would have thought they would have extended a little extra consideration to fix this tiny flaw. This makes me wonder what the warranty DOES cover, if not a small bit of plastic. To be fair, they did knock $4 bucks off the price of the molding, and I guess it's okay that I'll need to do the fix myself. But I'm sorry, I'm just confused why they would profess to wanting to create a long-term customer relationship and then turn their back on me over a $20 item. Unfortunate - and puzzling. This should not be considered a reflection of the effort Jess Smith provided in helping me find the right vehicle. And I certainly hope it was not a call made by the manager I met and worked with. Sure, this is a small thing - but small things can be important when you're spending thousands of dollars on a vehicle. ***Addendum: After posting this review, (not sure if it had any influence, but...) I was contacted by the Dennis the manager and he told me I was not supposed to have been charged for the part. I can certainly understand how miscommunications can happen. This significantly restores my confidence in Sam Pack's 5-Star Carrollton dealership. And I've adjusted my ratings accordingly. Of course, I'm hoping "miscommunications" like this do not occur more often in the future. :) More